I had a few questions ahead of buying a new paddle, Gareth was really helpful on chat and provided excellent guidance on how to measure accurately. Gareth also offered to cut and glue my paddle to th... See more
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See what reviewers are saying
Brilliant customer service from Gareth. I was looking to upgrade my current SUP. He answered all my questions, was patient and helped me every step of the way. Thank you
I had been liasing with GOTW for nearly a year about fixing my Tahe Tobago which lost the rear wheeled bumper plus some crucial fixings in an impact grounding, some of which were not readily availabl... See more
Losing a SUP Fin is a bit like breaking your arm - you can't really do anything properly. I was so pleased to find "Get On The Water" and to make sure I purchased the right Fin I gave them a call.... See more
Company details
- #5 of 11 best companies in Surf shop
- #3 of 7 best companies in Canoe & Kayak Shop
- #52 of 134 best companies in Sporting Goods Shop
- #1 of 2 best companies in Water ski shop
- #2 of 4 best companies in Water sports equipment rental service
Written by the company
Get On The Water Ltd. was born in 2015 by a team of water sports enthusiasts with decades of experience on the water. Based in Cardiff, South Wales we are always out engaging in any watersport that allows us to enjoy our awesome coastline and inland waterways. Our aim is to supply our customers with top quality equipment at the best price possible, enabling them to 'Get on the Water'.
Contact info
23A Lambourne Crescent, CF14 5GF, Cardiff, United Kingdom
- 02922362362
- sales@getonthewater.co.uk
- getonthewater.co.uk
4.8
Excellent
347 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service.
Ordered some wetsuit boots. Somehow they disappeared in transit. Money refunded with no quibbles. I ordered another pair and they arrived next day. Excellent service.
22 December 2021
Very helpful and speedy service
Very helpful and speedy service. Would definitely recommend.
21 December 2021
I would definitely recommend this…
I would definitely recommend this company ,very professional making sure I got my order in time for xmas .Customer service was second to none.
15 December 2021
Arrived quickly and well packaged .
13 December 2021
Great product delivered promptly
Great product delivered promptly, informed thoughout.
12 December 2021
Great selection of products
Great selection of products and quick delivery. Really pleased with the wet kit bag.
10 December 2021
Christmas Present
This item is a Christmas present so I can't say how good or bad it is. It was delivered very promptly and safely and as far as I can tell is in a good condition.
4 December 2021
Great product and delivered quickly.
2 November 2021
Customer focused and quality paddle
Get On The Water were quick to respond to my questions, informative and helpful. Paddle arrived cut to requested length and hot glued allowing for me to adjust height if needed. Great paddle, really pleased with quality and weightless handling.
25 October 2021
This review is just on the online sales…
This review is just on the online sales and delivery as the item is a gift; very efficient service item was delivered expediently.
21 October 2021
Excellent customer service
Excellent customer service! Will definitely use them again 🙂
14 October 2021
Products Related
Really good website for purchasing products.
Awesome products.
Thank you
27 September 2021
Very impressed with next day delivery
Very impressed with next day delivery, even received a text to check that the parcel had been delivered.
26 September 2021
Excellent and love the environmental…
Excellent and love the environmental ethos, the interior sherpa lining is made from 100% recycled plastic bottles. how brilliant is that.
Site easy to negotiate, ordering straight forward, great service delivery first class, best of all the Nordic Robe is the best ever.
Love it def the best place for "all water stuff"
22 September 2021
Great service
20 September 2021
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