Since joining they have been helpful and given advice. I have asked them to find my pensions which hasn't worked out very well. However that I think is the holder of the pensions making life difficult... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started using Penfold as a sole trader as they were one of the few platforms that would allow me to pay in ad hoc and not a minimum per month. That saved me with rollercoaster income! My money has a... See more
Company replied
Great fast reply every time I ask a question. Their AI is great for answering top level questions and then passes over to support team when appropriate - where I always get friendky and fast resp... See more
Company replied
Penfold made it easy for me to receive my pension. they have very strict protocol regarding I'd/ documents ect which is a good thing they were alwsys polite and helpful. I would especially heap.prsis... See more
Company replied
Company details
- #11 of 20 best companies in Pension fund
- #59 of 109 best companies in Financial Institution
- #38 of 75 best companies in Investment service
- #1 of 5 best companies in Pension office
- #5 of 14 best companies in Retirement Scheme
About Penfold
Written by the company
Feel good about your financial future - our pension is here to get you to your saving goals and stay with you for life.
Get your savings back on track, grow your wealth, and get to know the ins and outs of your pension. All with friendly and expert support while we keep your money safe and secure.
Join thousands of happy Penfold pension savers today.
Visit website
Contact info
The Ministry, 79-81 Borough Rd, SE1 1DN, London, United Kingdom
- 020 8003 5908
- hello@getpenfold.com
- getpenfold.com
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Penfold
Hi Christopher,
That’s great to hear. We always aim to keep communication open and consistent.
Best,
Penfold Team
Easy to transfer my nest pension to…
Easy to transfer my nest pension to them. They did all the work! Brilliant!
18 February 2026
Reply from Penfold
Hi Glyn,
We're happy to hear your pension transfer was completed successfully. Thank you for taking the time to share your experience with us.
Best,
Penfold
Tribhuvani was very helpful and quickly…
Tribhuvani was very helpful and quickly resolved the issue.
18 February 2026
Unprompted review
Reply from Penfold
Hi Scott,
Thank you for the review! We’ll be sure to pass this on to Tribhuvani. We're delighted to have you with us.
Best,
Penfold Team
Was dealing with Ramz who was very…
Was dealing with Ramz who was very helpful and dealt with my enquiry very professionally.
18 February 2026
Unprompted review
Reply from Penfold
Hi Niamh,
Thank you for your positive feedback! We're happy to hear that our customer support team was able to resolve your query. We’ll make sure Ramz sees your kind words.
Best,
Penfold
Reply from Penfold
Hi there,
That’s really kind of you, thank you. We’re so pleased you’ve had a great experience and truly appreciate the recommendation.
Best,
Penfold Team
Great for self-employed people
As a self employed person my wages are different from week to week and you can adjust the amount you put in by using the easy using app.
18 February 2026
Reply from Penfold
Hi Duncan,
That’s great to hear! Thank you. Flexibility is important for self-employed people, so we’re really pleased the app makes it easy for you to adjust contributions.
Best,
Penfold Team
Reply from Penfold
Hi Keith,
We’re delighted to hear that. Thank you for taking the time to leave a review.
Best,
Penfold
Really helpful!
3 February 2026
Reply from Penfold
Hi Adam,
Brilliant to hear! We’re glad we could support you.
Best,
Penfold Team
Great pension provider!
11 September 2025
Reply from Penfold
Hi Anishum,
We love hearing from happy customers! Thanks for taking the time to leave us a review.
Best,
Penfold Team
Very helpful in managing my account
Very helpful in managing my account and app. All the responses were prompt and professionals.
16 February 2026
Unprompted review
Reply from Penfold
Hi Raluca,
Your kind words are much appreciated! Thank you for sharing your experience with us.
Best,
Penfold
Reply from Penfold
Hi Sandy,
Thank you for taking the time and leaving us a review. We're so glad you enjoyed our service.
Best,
Penfold Team
Reply from Penfold
Hi Mrs. Gail,
We appreciate you sharing this. Keeping things simple and easy to understand is really important to us.
Best,
Penfold
Fantastic app
Fantastic app. Clear and simple to use. My investments have only increased.
13 February 2026
Reply from Penfold
Hi Charlotte,
Thanks so much for sharing this. It’s great to know the app feels simple to use and that you’re happy with how things are progressing.
Best,
Penfold Team
Professional app
Professional app. Easy to use and great information provided. Excellent performance to date.
14 February 2026
Unprompted review
Reply from Penfold
Hi Debbie,
We appreciate you taking the time to leave this review. We’re delighted you’re enjoying the app and finding the information clear and useful.
Best,
Penfold Team
Reply from Penfold
Hi Dhudam,
We're so grateful for your positive review. Thanks for choosing us!
Best,
Penfold
Very good customer service
Very good customer service, I received instant information on any update on pension.
30 January 2026
Reply from Penfold
Hi Morlai,
That’s lovely to hear. Thank you! We’re really pleased you felt well informed and supported throughout.
Best,
Penfold
Declaration of Compliance Assistance
I had some detailed questions in order to help me complete a Declaration of Compliance. The team were very responsive and able to answer all the questions I has quickly and efficiently.
12 February 2026
Unprompted review
Reply from Penfold
Hi Jenny,
Thank you for taking the time to share this. We’re really pleased that the team could provide the detail you needed to get everything completed confidently.
Best,
Penfold Team
Both Tashna and Katariina were super…
Both Tashna and Katariina were super helpful.
10 February 2026
Unprompted review
Reply from Penfold
Hi Steve,
We really appreciate your feedback. Delighted to hear both Tashna and Katariina were able to assist. We’ll be sure to share your kind comments with them.
Best,
Penfold
Thank you for the quick information and…
Thank you for the quick information and service
11 February 2026
Unprompted review
Reply from Penfold
Hi Olegas,
Thanks so much for sharing this. We’re pleased everything was handled promptly for you.
Best,
Penfold
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