Getpersonalisedgifts Reviews 29

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Highly recommended these are our to go to guys for all our printing and designing. We have been ordering scaffolding banners, branded attire for our team members. Will be ordering again soon.

Company replied

Rated 5 out of 5 stars

The entire buying experience was fantastic. The website was easy to use, the ordering process was very smooth, and the customer service was second to none—promptly and efficiently answering my queri... See more

Company replied

Rated 5 out of 5 stars

I had a personalised cushion made for my partner with our 4 cats on. Unfortunately this year 2 of our cats have passed away so I know this gift will mean a lot. Communication with the sellers have b... See more

Rated 1 out of 5 stars

Only giving a one star cis no option for a zero. I paid £300 to this bunch of cowboy clowns. No delivery, no refund and no reply’s to mail, calls and texts. Avoid! They will rip you off

Company replied

Company details

  1. Gift shop

Written by the company

A gift from GPG is more than just a present – it’s an expression of love, a thought that counts and a sentiment that will remain in your loved one’s future. With just a few clicks, you can frame the most invaluable moments from their lives and make them feel valued. Design your very own custom printed product/personalised gifts to showcase your memories and make a perfect personalised gift. With our wide range of products, gifts are available for him, for her and for any occasion – whether it’s Xmas, Valentine’s day, maybe someones getting married or perhaps you’d just like to express your gratitude with a thank you.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful gift & service

The entire buying experience was fantastic. The website was easy to use, the ordering process was very smooth, and the customer service was second to none—promptly and efficiently answering my queries. Even better, the delivery was incredibly fast and arrived on time, perfectly presented, and well-packaged.
The recipient was extremely happy with their special birthday gift.
I highly recommend this site and will definitely be using them again in the future.

31 March 2026
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you so much for your kind feedback! We’re really pleased to hear you were happy with both the quality and delivery of your personalised birthday gift.

We work hard to make sure every order is just right, so your feedback means a lot. We hope to serve you again in the future.

Kind regards
GPG

Rated 5 out of 5 stars

Highly recommended these are our to go…

Highly recommended these are our to go to guys for all our printing and designing. We have been ordering scaffolding banners, branded attire for our team members.

Will be ordering again soon.

1 April 2026
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you so much for your kind feedback! We’re really pleased to hear you were happy with your banners and the branded t-shirts/high viz.

Your support really means a lot to our team, and we look forward to serving you again soon!

Kind regards
GPG

Rated 5 out of 5 stars

Excellent service i received from there…

Excellent service i received from there .

30 March 2026
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you for your lovely review!

Your support really means a lot to our team, and we look forward to making something special for you again in the future.

Kind regards
GPG

Rated 5 out of 5 stars

Just recieved a framed photo and poem I…

Just recieved a framed photo and poem I ordered very recently. The product exceeded my expectations in quality
The service, postage, communication, speed and price were also excellent
Highly recommend

16 February 2026
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you for your kind words! We’re really glad to hear you loved your personalised framed photo & poem. It means a lot to us knowing we could help create something special for you.

We truly appreciate your support and hope to see you again soon.

Kind regards
GPG

Rated 1 out of 5 stars

Only giving a one star cis no option…

Only giving a one star cis no option for a zero. I paid £300 to this bunch of cowboy clowns. No delivery, no refund and no reply’s to mail, calls and texts. Avoid! They will rip you off

13 February 2026
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Hello,

We take allegations of this nature extremely seriously, especially when they involve a claimed payment of £300 and non-delivery.

After conducting a full review of all our order records, payment systems, email inboxes, call logs and messages, we have no record whatsoever of a £300 transaction, order, refund request, email, call or text matching this description.

We responded publicly to this review and invited you to provide:

An order number

Date of purchase

Email address used

Payment confirmation

So that we can urgently investigate and resolve the matter.

To date, we have received no response and no supporting information.

We are always willing to resolve genuine issues immediately. However, we cannot investigate or refund a transaction that does not exist in our system.

If you have placed an order with us, please contact us directly at [info@getpersonalisedgifts.com] with your order details and we will prioritise this without delay.

We remain fully committed to transparent service and customer satisfaction.

Kind regards,
www.getpersonalisedgifts.com

Rated 5 out of 5 stars

Great sellers and great quality

I had a personalised cushion made for my partner with our 4 cats on. Unfortunately this year 2 of our cats have passed away so I know this gift will mean a lot.
Communication with the sellers have been so helpful. They contacted me about the poor quality of the photos which gave me the chance to change them which I appreciated very much. Quality of the cover is very good too. I had a canvas and a more silky material. Both are great.
I will definitely buy again and recommend them to all.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

WOULD NOT RECOMMEND

WOULD NOT RECOMMEND!
After ordering 15 personalised hand towels from this company in a ‘Latte’ colour, with added personalised embroidery I have received the poorest customer service and order.
I was sent extremely poor quality towels. The colour and design of the towels were completely different to what was advertised and pictured on their website. I reached out to them immediately when I received the order to explain my concerns, requesting a refund. They refused to refund me. They eventually offered to remake the towels in a ‘Latte’ colour, sending me a picture of towels I was led to believe I ordered in the first place. After days of hearing no response from them I again requested a refund and offered to send the towels back to them at my own cost, but they continue to decline to provide me with a refund.
I am now seeking advice from the Ombudsman for their false advertising and poor customer service.
Please please do not spend your hard earned money at this company.
If I could give zero stars I would.

18 March 2025
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you so much for your feedback, we always appreciate that.

Just to clarify, it would appear that you were sent mock ups of the personalisation prior to processing your order and were communicated with every step of the process. After the mock ups/proof reads were sent, you did make a couple of changes which were adjusted accordingly to ensure you were 100% satisfied with your items. The towels were made only after your final approval was received. Pictures were also sent of the completed towels before they were dispatched.

Despite all the communication throughout and all the best efforts to ensure that our customer is happy with their order, we still offered to send replacements as we always try to ensure that our customers are happy with their purchases. Unfortunately, no personalisation company would offer refunds on personalised items. Other than the fact that the items cannot be re-used, a lot of time has already been invested into communicating and processing the order.

Rated 5 out of 5 stars

Mug was beautiful I brought it for my…

Mug was beautiful I brought it for my granddaughter unique she picked the one she wanted colour and all absolutely good quality vibrant colours and I will be buying more and perfect price

18 March 2025
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you so much for your feedback, we always appreciate that.

Rated 5 out of 5 stars

Great experience

Great experience! I had tshirt made for my bachlorette and they ended up great quality and super quick !

13 March 2025
Unprompted review
Getpersonalisedgifts logo

Reply from Getpersonalisedgifts

Thank you so much for your feedback, we always appreciate that.

Rated 5 out of 5 stars

Excellent company

Excellent service from start to finish with a personal touch, quick & efficient communication. the items I ordered were beautiful and I can’t wait to give them as Christmas gifts, will definitely be ordering again.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent All Round Service

Needed some personalised towels and this company certainly delivered. They answered my many questions promptly showing how the embroidery will look and colours. I was highly impressed with their attention to my order and the speed with which it was dispatched. I'm a very happy customer so have no reason other than to recommend 100%

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, lovely mug brought for birthday gift. Unfortunately was broken in transit. Email was replied to in just a couple of hours and a replacement sent on the same day with no extra charge. Thank you so much

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous company

Fabulous company, ordered 3 personalised towels, arrived quickly & beautifully presented.. communication was absolutely brilliant, will definitely be ordering with this company again.. thank you .

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service, I made a mistake on my order and they contacted me , late at night to check and I was able to rectify without any additional costs. I ordered 6 mugs and they all arrived together and every one was intact with a nice little sweet surprise inside. Thoroughly recommend these guys.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Personalised Mugs - Fab!

Ordered 30 personalised mugs for a last-minute event and Get Personalised was super helpful and really quick. The mugs turned out great and everyone at our event loved them! Would definitely recommend!

9 December 2022
Unprompted review

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