GetProtected Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. #40 of 50 best companies in Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Dave - Get Protected

Dave, the gentleman I spoke to was very friendly, clear and concise, with a very nice manner about him.
He wasn't pushy in trying to get me signed up and explained everything thoroughly. Which ultimately led me to getting a life insurance policy with this firm.

10 September 2025
GetProtected logo

Reply from GetProtected

Hi,
We’re so pleased Dave made the process clear and friendly without pressure, and that he explained everything thoroughly. Thank you for choosing us for your life insurance cover.
Kind regards,
Get Protected

Rated 5 out of 5 stars

My circumstances were slightly unusual

My circumstances were slightly unusual, but the company representative was extremely patient at my attempts to describe my condition and the period for which this had been ongoing.

9 September 2025
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Reply from GetProtected

Hi,
We appreciate your feedback and are pleased to hear our adviser was patient and supportive while discussing your circumstances.
Kind regards,
Get Protected

Rated 5 out of 5 stars

Very good advice

Very good advice

9 September 2025
GetProtected logo

Reply from GetProtected

Hi,
Thank you for your comments. We’re happy to know you received very good advice.
Kind regards,
Get Protected

Rated 5 out of 5 stars

Real value in life insurance

Leon Clarke was very informative, helpful and I felt we could trust him with this important decision.

5 September 2025
GetProtected logo

Reply from GetProtected

Hi,
We’re delighted to hear Leon was informative, helpful, and gave you confidence with such an important decision. Thank you for your kind words.
Kind regards,
Get Protected

Rated 5 out of 5 stars

Review of the quotation and application process

Obviously this is a review of the quotation and application process and not the policy itself, which all being well my family will have no need of claiming!

But the experience in getting this policy, with the right amount of cover for a great price over just the period we need, was a great one. Theo talked me through the whole process in a friendly, but informed manner, and it looks like it'll be great value for peace of mind with some useful extras included.

2 September 2025
Unprompted review
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Reply from GetProtected

Thank you, Nick. It’s great to know the quotation process felt clear and easy for you. We’re so pleased you had such a smooth experience.

Rated 5 out of 5 stars

Leon Clarke


I wanted to say thanks for specific action Your skill attitude really helped because impactI appreciate your effort

4 September 2025
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Reply from GetProtected

Thanks so much, Adem. We’re glad we could take care of that for you quickly — it means a lot that you took the time to share your experience.

Rated 5 out of 5 stars

Hi I m Mr E J K from Leeds ,I was…

Hi I m Mr E J K from Leeds ,I was really for Theo service on 27/08/25
Keep your customers always excited to write a review for your firm.
Thank

27 August 2025
Unprompted review
GetProtected logo

Reply from GetProtected

Thank you, Eric. We’re delighted to know everything went well for you — we’re always here if you need anything else.

Rated 5 out of 5 stars

Theo was helpful,impormative &…

Theo was helpful,impormative & friendly. I would recommend this service highly.

31 August 2025
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Reply from GetProtected

Lovely to hear this, Eloise. We’re so glad Theo looked after you so well — we’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

Matthew Robins

I spoke to someone called Matthew Robins he was brilliant throughout the process explained everything for me very well! Extremely knowledgeable agent would recommend to anyone

30 August 2025
GetProtected logo

Reply from GetProtected

Thanks, Chris. It’s fantastic to know Matthew Robins gave you such helpful and polite service. He’ll be thrilled with your feedback.

Rated 5 out of 5 stars

Feeling certified

Matthew answered all questions l had, and making everything clear to me.

30 August 2025
GetProtected logo

Reply from GetProtected

We’re so pleased to hear this, Mavy. Great to know Matthew answered all your questions and made everything simple.

Rated 5 out of 5 stars

The man I spoke was extremely polite…

The man I spoke was extremely polite professional and took me through all my queries and sorted them out

29 August 2025
GetProtected logo

Reply from GetProtected

Thank you, Ada. It’s wonderful to hear you found the service polite, professional and helpful throughout. We really appreciate your review.

Rated 5 out of 5 stars

Matt is a professional and outstanding…

Matt is a professional and outstanding staff. He made this life insurance so simple to understand.

20 August 2025
GetProtected logo

Reply from GetProtected

Thank you for your kind words — we’re delighted Matt made the process simple and easy to understand.

Rated 5 out of 5 stars

Customer service clear and explained

Customer service clear and explained. Not pressured into agreeing with anything. Reassuring and knowledgeable. Thank you Matthew.

22 August 2025
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Reply from GetProtected

Thank you for your kind words! We’re delighted Matthew could provide clear, reassuring guidance without any pressure. We’re always here if you need further support.

Rated 5 out of 5 stars

Matthew was super helpful and friendly

Matthew was super helpful and friendly, gave me a better offer than my current provider.

21 August 2025
GetProtected logo

Reply from GetProtected

We’re thrilled Matthew could help and provide a better offer! Thank you for sharing your experience.

Rated 5 out of 5 stars

Leon took time to explain things to me…

Leon took time to explain things to me and answered all my questions.

21 August 2025
GetProtected logo

Reply from GetProtected

Thank you! We’re glad Leon took the time to explain everything and answer all your questions. Your feedback is much appreciated.

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