I had been struggling with an issue for several days with the support, but Alice completely turned things around. Her patience, dedication, and professionalism were truly exceptional. She went throu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using GetResponse for about 5 years now, so I know it inside and out. The main thing I'm impressed with is how good the UX is. It's very easy to use without sacrificing power and heft.... See more
Communication with their support team is easy-going but professional. Feels like they are really there to help you. And her replies are extremely fast yet they manage to collect info and updates from... See more
Company replied
“Peter” was very good at letting me interact as he went through the process of explaining how it all works. At this time I know close to nothing about all of this and as I explained this He did not... See more
Company details
- Software company
- Business-to-Business service
- Email service provider
- Online marketing agency
- Web designer
Written by the company
GetResponse is the email, automation, and AI platform that helps you grow your business across the channels you own - like email, SMS, landing pages, and popups. From solo founders to scaling ecommerce brands, we make it easier to launch campaigns, drive revenue, and keep customers coming back – all in one affordable, scalable platform. No send limits. No rented reach. Just owned growth that scales.
Contact info
United States
- social@getresponse.com
- getresponse.com
4.4
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 1 week
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Get response is one of best Email…
Get response is one of best Email marketing platform.
4 June 2025
Unprompted review
Reply from GetResponse
Hi there,
Thank you so much for your kind words! 🌟 We're thrilled to hear that you consider GetResponse one of the best email marketing platforms. Your support means the world to us and motivates our team to keep improving every day.
If you ever have feedback or need help getting even more out of the platform, we’re always here for you.
Wishing you continued success with your campaigns,
Justyna
Doesn't work on a laptop..
All I wanted to was to download my contacts, but the process simply doesn't work on laptop. I asked for help via chat and support basically couldn't help. They signposted me mini video of the process & didn't get it doesn't work on laptop. They couldn't signpost me to where the files where stored on their system. Useless. I wont renew. Frankly there are better other providers
4 June 2025
Unprompted review
Reply from GetResponse
Hi,
Thank you for sharing your feedback, and I'm truly sorry to hear about the difficulties you experienced with downloading your contacts on a laptop.
This is certainly not the experience we aim to deliver. While our intention was to assist by providing a quick tutorial video, I understand that this didn’t resolve your issue and felt dismissive of your specific setup. That shouldn’t have happened, and I apologize for the frustration this caused.
We’d love the opportunity to make this right. If you’re open to it, please reach out to us again via chat or at gr-support@cs.getresponse.com, and mention this review. We’ll ensure your case is handled with extra care and reviewed by a senior support specialist who can guide you step-by-step.
Your feedback is invaluable and has already been shared with our team to improve both the support experience and clarity of our documentation.
Justyna
The system worked very well
The system worked very well. Hassle-free. An error and misunderstanding when selecting the "freeze" account and reactivation option was resolved promptly by the billing department. Much appreciated.
4 June 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words!
We're thrilled to hear that the system worked well for you and that your experience was hassle-free. It's great to know our billing team was able to quickly resolve the issue with your account freeze and reactivation—your satisfaction means a lot to us.
If you ever need help again or have any suggestions, we're always here.
Thanks again for being with GetResponse!
Justyna
I LOVE GetResponse and have been using…
I LOVE GetResponse and have been using this company for 7 years! The team is more than willing to help and teach me how to do what I need. They are all SUPER effecient and very smart! A+ all the way! Gina Bender
26 May 2025
Unprompted review
Reply from GetResponse
Hi Gina,
Thank you so much for your amazing review and for being with us for 7 years — that's truly an honor! 💙 We're thrilled to hear that our team has been helpful and supportive along the way. Your kind words about our efficiency and expertise mean a lot.
We're lucky to have you as part of the GetResponse community! If there's ever anything you need, you know where to find us.
To many more years of success together,
Justyna
GR support dept is epic to say the least
GR support dept is epic to say the least. It only takes seconds in my experience to get a response from a human :) They are well trained as well with their platform and products.
19 May 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 😊
We’re thrilled to hear that you had such a positive experience with our support team. Providing fast, knowledgeable, and human support is something we take great pride in—so your feedback truly means a lot to us!
If you ever need anything else or just want to share more ideas, we're always here for you.
– Justyna💙
Mya was really helpful and patient
Mya was really helpful and patient, explaining each detail of how to use the app
15 May 2025
Unprompted review
Reply from GetResponse
Hi Crystal,
Thank you for your lovely review! We're glad to hear that Mya was able to guide you through everything patiently and thoroughly. We’ll make sure she sees your kind words — it will mean a lot!
All the best,
Abbie
a very negative experience with…
a very negative experience with GetResponse. They suspended my account despite having paid for a full year. After several months with the account suspended and NOT renewed, they started charging my card as if it were a monthly subscription. They are not serious. DO NOT TRUST THEM, very negative experience
16 May 2025
Unprompted review
Reply from GetResponse
We're truly sorry to hear about your experience, and we understand your frustration. Having your account suspended and then facing unexpected charges is understandably upsetting, especially after committing to an annual plan.
Please know this is not the experience we want any of our customers to have. While we do have systems in place to manage account suspensions and renewals, it’s clear that something went wrong here. We would like to investigate what happened and ensure everything is resolved properly.
Could you please contact us directly at gr-support@cs.getresponse.com with your account details? Our team will prioritize your case to review the charges and provide a clear resolution.
Thank you for bringing this to our attention—we’re committed to making it right.
– Justyna
Great platform, incredible team!
Jorge took me through some wonderful tips and tricks on how to maximize my engagement on the platform and how to utilize it for more potential than I was. Love this company!
14 May 2025
Unprompted review
Reply from GetResponse
Hi Rob,
Thank you for the kind words and for sharing your experience!
We’re thrilled to hear that Jorge was able to equip you with valuable tips to help you get even more out of the platform. It's great to know you’re maximizing your potential and feeling supported along the way — that’s exactly what we strive for.
Wishing you continued success,
Abbie
Very fast and professional help
Very fast and professional help. Iam not programmer but support helped me with quite complicate thing. Iam very happy.
13 May 2025
Unprompted review
Reply from GetResponse
Hi Aleksandra,
Thank you for your kind words! We’re happy to hear that our support team was able to assist you quickly and professionally — especially with a more complicated issue.
We appreciate your feedback and are here anytime you need help again.
Warm wishes,
Abbie
Alice
Alice, a HUMAN BEING, was phenomenal in walking me through a rather complex problem-solving.
10 May 2025
Unprompted review
Reply from GetResponse
Hi Gregory,
Thanks for your review! We're happy to hear that Alice was able to guide you through a complex issue with care and expertise. Your emphasis on her being a HUMAN BEING gave us a smile — we'll be sure to pass along your kind words to her.
Thanks again for choosing GetResponse. If you ever need assistance in the future, we’re here for you.
Warm regards,
Abbie
Reply from GetResponse
Hi Daniel,
Thank you for sharing your feedback, and we're very sorry to hear about your experience. We apologize that our service did not meet your expectations. We’d love to look into your specific situation to understand what went wrong and how we can make things right. Please reach out to us directly at social@getresponse.com with any relevant details, such as your account email or ticket ID.
Best, Abbie
Great support from Peter!
6 May 2025
Unprompted review
Reply from GetResponse
Thank you, Jordi! 😊
We’re so glad to hear that Peter provided you with great support — we’ll be sure to pass along your kind words to him. If you ever need anything else, we’re just a message away!
All the best,
Justyna
Reply from GetResponse
Thanks so much for the kind words, Guled! 😊
We’re happy to hear that Sandra’s tutorial hit the mark — we’ll be sure to pass along your shoutout. If you ever need more guidance or have questions, we’re just a message away! Justyna
Best quality/price marketing platform
A really complete platform and the customer care is simply great.
1 May 2025
Unprompted review
Reply from GetResponse
Hi Paolo,
Thank you so much for your kind words! We're thrilled to hear you find GetResponse to be the best quality/price marketing platform. It’s great to know you're enjoying the all-in-one features and that our customer care team has been helpful — we’ll be sure to pass on the praise!
We’re here anytime you need us.
— Justyna
I just did a GetResponse Onboarding…
I just did a GetResponse Onboarding meeting with Adam, and it is such a pleasure working with not only a superb expert at helping me get my account set up, but just a really nice guy that I enjoyed meeting with on Google. I have to say that in the few weeks that I have been setting up my autoresponder on GetResponse, their Help Team has to be one of the finest, most helpful teams on the planet. I thank you all. A real find in the business world.
24 April 2025
Unprompted review
Reply from GetResponse
Thank you so much for your kind words! 🌟
We're thrilled to hear that Adam and our team made your onboarding experience such a positive one. Helping our customers succeed — with both expert support and genuine care — is at the heart of everything we do. 🚀
We're excited to be part of your journey and can't wait to see everything you build with GetResponse. Remember, we're always here whenever you need us! 🙌
Working well for my affiliate funnels
I’ve been using GetResponse for just over a year now to run my affiliate email list and funnels, and honestly, I’m really happy with it.
I have used ConvertKit and Mailchimp in the past and while both had its pros and cons, GetResponse has been the easiest for just getting things done. The automation builder is actually smooth to work with, and I’ve been able to set up full campaigns, landing pages, and product email sequences without needing five different tools.
Their support has been better than I expected. I had one issue where an email trigger wasn’t firing properly, and someone from their team not only fixed it, but followed up the next day to make sure everything was working. That left a good impression on me.
I’ve seen people mention that their Google Ads integration is limited. That’s true if you’re doing heavy paid ad campaigns, but for my affiliate funnels and email-focused promos, it hasn’t been an issue at all.
If I could give one tip, it would be to stick with the monthly or annual plan unless you’re absolutely sure about the long term. I read some reviews about unexpected renewals on the longer plans, but personally I’ve had no billing issues. Everything’s been upfront.
If you’re in affiliate marketing and need something reliable that scales with your list, I’d definitely say give GetResponse a try. It’s been working really well for me.
22 April 2025
Unprompted review
Reply from GetResponse
Thank you so much for sharing your experience! 🚀
We're thrilled to hear that GetResponse has been helping you build and grow your affiliate funnels so smoothly. It’s great to know that our automation builder, landing page creator, and campaign tools are making it easier for you to get things done — without needing to juggle multiple platforms. 🎯
We’re especially happy to hear that our Support Team left a positive impression — following up and making sure everything works perfectly is exactly the level of care we aim to deliver. 🙌
Thanks as well for your honest feedback about Google Ads integrations and billing transparency — it’s insights like yours that help us keep improving.
Wishing you continued success with your affiliate marketing journey, and we’re here whenever you need us!
Professionalism
Excellent communication with Ms. Julia, the account manager. She clarified all the uncertainties in a professional and patient manner.
22 April 2025
Unprompted review
Reply from GetResponse
hank you so much for your kind words, Monika! 🌟
We’re delighted to hear that Julia provided you with clear, patient, and professional support. That’s exactly the level of service we strive for with every customer interaction. 🙌
We truly appreciate you being part of the GetResponse community and are always here to support your success!
Fast, clear, easy to understand instructions
Fast, clear instructions from a support team. The issue isn't yet resolved, but they are fast-responders and figured out exactly what was wrong on the api side.
21 April 2025
Unprompted review
Reply from GetResponse
Hi Daria, we're so glad our support team was able to resolve your issue quickly! Thank you for the review :) -Abbie
SCAMMERS THEY USE FAKE VISITORS…
SCAMMERS THEY USE FAKE VISITORS (Residential proxies) to make you believe that you got visitors !!!!!
Never buy this service !
16 April 2025
Unprompted review
Reply from GetResponse
Hi there,
We're truly sorry to hear that you feel this way. At GetResponse, we take feedback seriously and are committed to providing transparent and reliable services to all our customers.
We want to assure you that we do not engage in any deceptive practices such as using fake visitors or residential proxies. Our tools are designed to provide genuine insights and value, and we continuously work to maintain the highest standards of accuracy and trustworthiness.
If you believe there has been a misunderstanding or if you experienced any irregularities, we would really appreciate the opportunity to look into this further. Please reach out to our support team directly—we're here to help and clarify any concerns you may have.
Thank you for bringing this to our attention.
Warm regards,
Abbie
Outstanding product and customer service
Not sure why this company would have ANY negative reviews. My experience has been nothing short of fantastic. I am using GetResponse for building landing pages and email auto responders. The interface is clean and user-friendly, the AI tools work really well, and the Customer Service is amazing. As with any tool, there’s a learning curve but whenever I’ve gone into the Customer Service chat I’ve gotten either George or Katie who have responded immediately even on a Sunday and we’re able to understand my sticking point and send custom videos of my account to walk me through how to set things up… Outstanding
6 April 2025
Unprompted review
Reply from GetResponse
Thank you so much for your amazing feedback! 🌟 We're absolutely thrilled to hear that your experience with GetResponse has been fantastic — from the clean, user-friendly interface to the performance of our AI tools.
We're especially happy to hear George and Katie have been able to support you so effectively — even on a Sunday! We believe that personalized, timely support makes a big difference, and it’s wonderful to know the custom videos helped guide you through the setup process.
Your kind words and recognition mean the world to our team. If you ever need anything else, we're just a message away. Thanks again for being part of the GetResponse community! - Justyna
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