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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is consistently highlighted as exceptional, with many people appreciating the personalized and understanding approach, often resolving issues quickly and efficiently. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and smooth setup processes. However, some customers also noted issues with product functionality, such as eSIMs not working as expected or expiring prematurely, and some experienced poor internet quality. A few other people also felt that customer support was unhelpful or slow to respond in certain instances, leading to frustration and unresolved problems.

What people talk about most

Customer service

Customers had positive experiences with customer service, highlighting quick replies, availability, and... See more

Service

Reviewers mention positive feedback about service, highlighting its speed, reliability, and efficiency, with... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting the quick and... See more

Product

Clients share ambiguous opinions on product, with many reviewers praising the seamless functionality of eSIMs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Versatile and robust mobile app. In Greece, all three mobile network is advertised as available. However, Cosmote which is the most extensive is not in practice. İt was the main reason to choos but... See more

Rated 5 out of 5 stars

Best ESim provider, most affordable and has great fixed plans as well as unlimited ones. Easy app usage and activation! When I had troubles activating my Sim card at arrival, Adrian (contact of Roamif... See more

Rated 5 out of 5 stars

Writing this review for their great prices and amazing support. Bought 3 eSIMs for Italy, and all worked fine initially, but for some reason mine had issues. Messaged them and in 30 minutes had my ent... See more

Rated 5 out of 5 stars

I have only use roamify for vietnam and japan for about a month for 2 phones. Compare to other esim providers roamify is the best becuase other only sell limited data , but traveling you will burn... See more


Company details

  1. Travel deals

Written by the company

Experience pain-free connectivity while traveling with Roamify! As fellow travelers, we understand the frustration of misplaced SIM cards, unreliable Wi-Fi, and shocking roaming bills. That's why we created Roamify! Utilizing new eSIM technology, with Roamify, you gain access to 200+ eSIMs from around the world, all at affordable local rates, enabling savings of over 80% on roaming charges! Say goodbye to carrying multiple SIM cards or worrying about changing your number. Whether you're using a smartphone, tablet, or PC, our eSIM-compatible solution ensures you're always connected, no matter where your adventures take you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

318 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had trouble obtaining a top up in…

I had trouble obtaining a top up in South America . I spoke to Roamify via messaging and they were brilliant in solving my issue. This was partly did to google services going down . They got me my top up and gave we me a little extra data. They talked me through the process as well. Well done , first class help .👍🥇

11 June 2025
Unprompted review
Rated 5 out of 5 stars

BEST PHONE PLANS! EVEN BETTER CUSTOMER CARE❤️

These phone service packages are the best out there and the price is unbeatable. Besides low cost for large amounts of data, the customer service by this company is outstanding. I accidentally deleted my sim and they easily helped me solve the problem and redownload quickly. As well, my flight was cancelled and my phone plan was about to end, I had not finished my the large amount of date that I bought and they gave me an additional 10 days of usage! This prevented me from having to buy another phone plan. This customer care is truly unbeatable and I would highly recommend these packages for anyone traveling, they really care about their customers. I LOVE ROAMIFY!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Great e-sim

I bought multiple e-sims for China and Japan, and never had an issue. I've had no problems using Google or WhatsApp.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Good price, no issues with set up

The eSIM worked straight away, good coverage and very good price. We purchased the unlimited 3 days pass for Canada. Michael from Roamify was super quick to fix a little issue we had through the Live chat, so we are very happy with the service.

12 June 2025
Unprompted review
Rated 2 out of 5 stars

Not happy

Not happy. App doesn't keep up with data usage or real-time info. Second eSIM code couldn't be redeemed, customer service had to generate a link for me, hours later I receive a refund for my plan and all of a sudden they just cancelled my plan w/o any prior notice or reason. Very unreliable.

7 June 2025
Unprompted review
Rated 5 out of 5 stars

It wasn't the last time. Anytime again

The handling and support both before and during the trip was consistently great. Everything went smoothly, quickly and at a good price. I would use it again immediately and can only recommend it to everyone.

7 June 2025
Unprompted review
Rated 4 out of 5 stars

Amazing Customer Service

First my eSIM did not work but the customer service is amazing and helped me in no time! Really amazing customer service experience. So only one star less because it did not work in the first place. I bought an eSIM for Japan

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Initially eSIM was not working…

Initially eSIM was not working correctly but their team knew a few technical tricks and provided us with a new eSIM. It all worked after. Great service when you need it even though we waited a bit for the service.

1 June 2025
Unprompted review
Rated 1 out of 5 stars

Not recommended in Cancun

They should advise that this doesn’t work properly in Cancun.

First, I never managed to get 5G in any place. That’s OK, but most of the time I would get 3G with very weak signal/bars and other times, weak LTE.

The most frustrating part is that they shutdown my service on the 6th day of usage, while I paid for 7 days!

I had to spend money to get data with my carrier instead, O2, which was just £7 a day and what I should’ve used all the time.

I really don’t recommend roamify.

1 June 2025
Unprompted review
Rated 4 out of 5 stars

Great costumer service!

Had some problems at first with an eSIM that wouldn’t connect to the network… But thanks to Michael’s fast and useful replies, was able to get one that works perfectly!! Great costumer service!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

I had purchased two eSIM cards for a…

I had purchased two eSIM cards for a trip to Japan, which I was able to activate without any problems. The cards work perfectly! I had an issue when using the cards as a hotspot. I contacted support, and they helped me within 5 minutes. The service from Roamify is truly excellent. I can highly recommend them!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

I used the eSIM for my Mexico trip

I used the eSIM for my Mexico trip. 3 Days before the sim was valid, it stoped work.
I contained the support and they solved the issue within 15 minutes. I‘ll use this company in the future , for all my trips.

25 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect e-SIM service

My trip to the US was flawless using Roamify, working on all networks for a very attractive price. The customer service was blazing fast to help me by giving me a 3GB more data for my last day due to an expiration date error. Thanks a lot Michael.

11 May 2025
Unprompted review

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