Absolutely horrendous Will hold your money and then verification can’t be done within the app or website Been over 2 weeks now customer support are brutal, palm you off to separate departments... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mislead and stole money from me. Opted in to the bet £5 get £30 in free bets as it was active in my account's promotion tab, upon not receiving it I contacted their live chat and was told I wasn't eli... See more
Company replied
Company details
Written by the company
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Contact info
1 Commodity Quay, E1W 1AZ, London, United Kingdom
- +442076177413
- support@getsbk.com
- getsbk.com
2.2
Poor
278 reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Why does it take so long?
Why does it take so long a) To settle a bet and b) To process a withdrawal?
27 March 2025
Unprompted review
Reply from SBK
Hi Pedr!
Bets and withdrawals are always processed as soon as possible. Please contact us at support@getsbk.com and we will check this further for you - SBK team
Scam site
Same as the other reviews. Signed up and met all criteria for the free bet and they said free bet won’t be given as it’s at their discretion. Can’t even withdraw money luckily it’s not much but this must be an actual scam site
13 March 2025
Unprompted review
Reply from SBK
Hi Jack,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Very helpful chat hosts and really…
Very helpful chat hosts and really impressive app
Alice was very helpful speedily resolving my query
14 March 2025
Unprompted review
Reply from SBK
Hi Cian,
Thank you for your review!
We’re glad to hear that Alice and the team were able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
STAY FAR AWAY FROM THESE SCAMMERS!!!!
One stars being generous. The most scamming like bookmakers out there . Every bloody week they do super sub on Europa and champions league . All through the group stages . Comes to the last 16 and turn it off leading the punters to believe it’s on . The biggest scam ever. Picks and chooses . Promotions are no good . I would not go anywhere near this company again a solicitor will be looking into my claim and you’ll be hearing from me again . SCAM AVOID !!!!
13 March 2025
Unprompted review
Reply from SBK
Hi G Clancy,
Thank you for your review. Fresh legs will be available in the English Premier League, English Championship, Scottish Premiership and Champions League. Competitions are subject to change.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/20924433029149-Fresh-Legs-on-SBK
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Can't really complain upto now
Can't really complain upto now. Signed up this morning, got my free Cheltenham bets and the odds are brilliant. So yeah, keep it up! 😀
13 March 2025
Unprompted review
Reply from SBK
Hi Owen
Thanks for leaving a review. I am glad to hear that you receive your welcome offer and odds are brilliant!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Would avoid like the plague
Would avoid like the plague, I'm one of many recent customers (check all recent reviews) where they've offered a Cheltenham offer, deposited, placed bets and then I've got a random email to say the system has determined I'm not entitled to the sign up offer all of a sudden.
Spoke to customer support and they've basically said nobody can get access to the system so they can never confirm why 😂 It's 100% a scam just to get you to sign up. Don't be fooled.
12 March 2025
Unprompted review
Reply from SBK
Hi JustHer,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
PLEASE AVOID THIS COMPANY
PLEASE AVOID THIS COMPANY. Signed up for the joining offer and wagered the £10 bet, meeting all conditions. When my bonus didn’t arrive I contacted them via live chat to be told that their systems have declined me for the bonus. When I asked why I was told that the system choose to decline some people and that was basically that. This seems to be a huge scam conning people around the time of high profile events like Cheltenham.
12 March 2025
Unprompted review
Reply from SBK
Hi Claire,
Thank you for leaving a review. I apologise for the inconvenience you have faced, however as per the promotions T&Cs, We reserve the right to revoke this promotion. Any customer who has been sent an email stating that they are not eligible for bonuses will not receive any free bets, even if they meet all other terms of this promotion.
You may find this here: https://help.getsbk.com/hc/en-gb/articles/23652073046941-UK-Welcome-bonus-Bet-10-get-40-in-Free-Bets
If you believe this needs to be reviewed further, please email support@getsbk.com
Best regards,
Armen
SBK Customer Experience Team
Reply from SBK
Hi Jack,
Thank you for your review!
We’re glad to hear that Alice was able to provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Armen
SBK Customer Experience Team
Fast pay out good odds
11 March 2025
Unprompted review
Reply from SBK
Hi Andrew,
Thank you for your review. We are glad you like the fast payouts and good odds we offer.
Should you require any further help, please do not hesitate to contact support@gtesbk.com
Best regards,
Alice
SBK Customer Experience Team
I would give a zero rating if I could
I would give a zero rating if I could.
SBK accepted me as a new customer, I then placed my initial £10 bet in good faith, but then they declined the ‘£10 get free bets’ joining offer!
Customer services didn’t want to know!!!
It seems this may be a scam as I see lots of others have had the same thing done to them!!
There are lots of good betting apps, don’t be fooled!
7 March 2025
Unprompted review
Reply from SBK
Hi Christine!
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Please reach out to our customer service team again at support@getsbk.com, and we’ll do our best to resolve the issue. - SBK team
Horrible experience
people..you give me an email to and offer of bet 10 get £40 and now refusing to pay the tokens...YOU CARNT DO THIS TO PEOPLE I HAVE ACTUALLY REPORTED WHAT YOU DONE...SENT ME EMAIL ON A.MONDAY I COMPLETED STEPS BY THE THURSDAY AND REFUSING TO PAY MY BET TOKENS AFTER TAKKNG MY £10 IN MONEY HORRIBLE HORRIBLE PEOPLE ROBBING PEOPLE OF HARD EARNED MONEY
5 March 2025
Unprompted review
Reply from SBK
HiPaul!
We’re sorry to hear about your frustration. We understand your concerns and would encourage you to reach out to our customer support team at support@getsbk.com with your details. We will review your case thoroughly and provide any assistance we can. - SBK team
I love this app
I love this app, the odds for football is by far better than any other and they offer a great range of selections. The app is simple and easy to use, and the customer service is very helpful and quick to resolve any problems.
3 March 2025
Unprompted review
Reply from SBK
Hi Kieran!
Thank you for the great feedback! We're thrilled to hear you love the app and are enjoying the football odds and our customer service. Your support means a lot to us, and we're always here to help if you need anything! - SBK team
I'm still new to the site but I have…
I'm still new to the site but I have had a good experience so far with sbk I received my 40 free bet after my 10 euro bet was settled and won a small amount that I was able to withdraw and received on the same day so all good so far I would recommend to others 👍
10 February 2025
Unprompted review
Reply from SBK
Dear Chris,
Thank you for your review! We're delighted to hear that you've had a positive experience with SBK so far and that everything from your welcome offer to your withdrawals has gone smoothly.
We always strive to improve—so we'd love to know, what would make your experience a 5-star one? Your feedback is invaluable in helping us enhance the platform for all users. Please feel free to share any suggestions by replying to this email or reaching out to us at support@getsbk.com.
Looking forward to hearing your thoughts, and we appreciate your recommendation!
Best regards,
Alice
SBK Customer Experience Team
Log in process is slow and app tends to…
Log in process is slow and app tends to run on the slower side
9 February 2025
Unprompted review
Reply from SBK
Hi Andrew,
Thank you for sharing your feedback. We're sorry to hear that you've experienced slow login times and performance issues with the app. Our team is continuously working on optimizations to improve speed and usability, and we appreciate insights like yours to help us enhance the experience.
If you haven't already, please ensure your app is updated to the latest version, as we frequently release performance improvements. If the issue persists, feel free to reach out, and we’d be happy to investigate further.
Best regards,
Alice
SBK Customer Experience Team
Urgent Complaint Regarding Suspended Account and Withheld Funds
Dear Smarkets Support Team,
I am writing to formally complain about the prolonged suspension of my Smarkets account, which has been inactive for over a year, despite my repeated attempts to comply with your verification requests. My account holds a significant balance of €4,665.30, and I have done everything requested to verify my identity and the source of my funds.
Initially, I was asked to provide identification and a statement of my deposits via Skrill, which I promptly submitted. Following that, I was required to present a third-party statement to verify the origin of my transactions. While I found this request questionable in terms of legality, I managed to convince the third party to provide the requested document.
However, after submitting the third-party statement, I was surprised to receive yet another request. This time, you asked for additional details about that person’s transactions, including movements involving yet another individual. You even requested an account statement from this other person. This level of inquiry is highly concerning, as it involves personal and private financial information that does not directly pertain to my account. I find these demands to be excessive, intrusive, and highly questionable from a legal and ethical standpoint.
Due to personal circumstances, including the impact of a severe storm (DANA) affecting my family, I had to momentarily pause my efforts to resolve this issue. However, I later contacted your support team again, requesting access to my funds, but received no response.
Instead, I recently received an email stating that my account has been inactive for 11 months and that, in accordance with your terms and conditions, my balance will begin to be deducted by €5 per month unless I log in. Given that I have already provided all requested documents and have not received a resolution, I find this unacceptable.
I am now resuming my efforts to resolve this matter and expect Smarkets to review my case fairly. I kindly request immediate action to either reactivate my account or allow me to withdraw my funds without further delays.
Please confirm receipt of this complaint and provide me with a clear resolution as soon as possible.
Sincerely,
Javier
jm7630428gmail.com
9 February 2025
Unprompted review
Reply from SBK
Hi Javier,
Thank you for reaching out regarding your account suspension. We understand your frustration and appreciate your patience as we work through this process.
If you wish to formally raise a complaint, you may do so by emailing our customer support team at support@getsbk.com. Your complaint will be escalated to management, and we will aim to review it within two working days. You will receive a resolution within 10 days of receipt.
If there’s anything else we can assist you with in the meantime, please let us know.
Best regards,
Alice
SBK Customer Experience Team
Customer service
Had an issue with a withdrawel however the live chat customer agent helped sort it out for me.
7 February 2025
Unprompted review
Reply from SBK
Hi Michael,
Thank you for your review!
We’re glad to hear that your withdrawal issue was sorted and provided you a great customer service.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Very quick service helpful explanation
Very quick service helpful explanation
6 February 2025
Unprompted review
Reply from SBK
Hi Consumer,
Thank you for your review!
We’re glad to hear that the customer support team was to provide the support you needed.
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
It was rocky at first but then came…
It was rocky at first but then came across shen and everything was made better. Best customer support encounter I’ve had
6 February 2025
Unprompted review
Reply from SBK
Hi Jason,
Thank you for your review!
We’re glad to hear that Shen was able to turn your experience around and provide the support you needed. We’ll be sure to pass along your kind words!
If you ever need any further assistance, don’t hesitate to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Hi SBK Team,
Hi SBK Team,
I wanted to share my experience with your platform. While the 2% commission is a positive aspect, I cannot recommend SBK to others due to severe liquidity limitations imposed after making some profits. This makes it impossible to operate efficiently for those who trade. Unfortunately, competitors handle this much better, offering a fairer environment for traders.
If you truly aim to improve your platform, addressing these restrictions should be a priority.
Best,
Omar
5 February 2025
Unprompted review
Reply from SBK
Hi Omar,
Thank you for taking the time to share your experience.
We’re glad to hear you appreciate our competitive commission structure. Just to clarify, the 2% commission applies when connected to Smarkets, our sister company,
We understand your concerns regarding liquidity and appreciate your feedback. Our team continuously works on enhancing the platform, and we’ll certainly take your comments into account as we explore improvements.
If you have any further feedback or need assistance, feel free to reach out to us at support@getsbk.com.
Best regards,
Alice
SBK Customer Experience Team
Good platform to place bets no…
Good platform to place bets no commission mostly straight forward payouts next day. Been on the platform a few years I've lost and I've won like any betting...Worth a go!
5 February 2025
Unprompted review
Reply from SBK
Hi Eli,
Thank you for taking the time to leave a review!
We’re glad to hear you’ve been enjoying the platform and appreciate your feedback on payouts and the betting experience. If you ever have any questions or suggestions, feel free to reach out to us via live chat or email at support@getsbk.com.
Wishing you the best of luck with your bets!
Kind regards,
Alice
SBK Customer Experience Team
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