Security Camera Warehouse Reviews 1,380

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I’m a tech novice. Had an Admiral NVR with 8 cameras, for over 5 years, and never got the front end working. Too much computer stuff! Recently swapped out front end for a new Admiral. Virtually “plug... See more

Rated 5 out of 5 stars

I've had my SCW system, 11 cameras & DVR for one year & everything has worked great. SCW is a great company! The owner is a very caring person & appreciates his employees. Their sales team & Tech s... See more

Rated 5 out of 5 stars

Customer support is great. Whether for sales or technical support. You are able to talk to someone over the phone quick without all the automated phone options that are used by so many. The team is... See more

Rated 5 out of 5 stars

Nice set up. Had several questions about the recorder. (Flashing red light). Thank goodness for customer support. Would have got it all set up with out them. Excellent phone support group. Need 2 m... See more

Company details

  1. Security equipment
  2. Electronics store
  3. Home Furniture Shop
  4. Photography shop

Information provided by various external sources

We pride ourselves on amazing, free tech support, professional products, and the longest warranties in the industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied.

Nice set up. Had several questions about the recorder. (Flashing red light). Thank goodness for customer support. Would have got it all set up with out them. Excellent phone support group.
Need 2 more cameras. Waiting as they occasionally have good discount offers.

18 January 2019
Unprompted review
Rated 5 out of 5 stars

Had a GREAT expereince with Security Camera Warehouse

I have used Security Camera Warehouse and one other CCTV provider for years. EVERY time SCW EXCEEDS my expectations. The best customer service around, the other guys you wait for 2-3 days for a call back. You cannot afford to wait for a call that may never come while your system is down. Buy from these guys, you will not be disappointed.

17 January 2019
Unprompted review
Rated 5 out of 5 stars

Great help when I oopsed

I have been using their product with a business associate for a while. When ordering for my company the first time I clicked the wrong shipping shipping choice. A quick chat online and all was well. Received my order as expected. Thanks

11 January 2019
Unprompted review
Rated 5 out of 5 stars

EXCELLENT STAFF

Very polite and patient staff. The sales people and the technicians very friendly. Too bad there's no weekend support.

11 January 2019
Unprompted review
Rated 5 out of 5 stars

You are getting professionals!

You are getting the best coverage should you be a consumer or an experienced installer who have been given a tough nut to crack. This company is made up of veterans so THEY CARE.

Easy to "talk" to and their tech support is beyond highly skilled.

8 January 2019
Unprompted review
Rated 5 out of 5 stars

As always

As always, fast delivery, excellent cameras, top notch customer service. Just a great company.

5 January 2019
Unprompted review
Rated 5 out of 5 stars

SCW has the BEST service hands down

SCW has the BEST service hands down. I love the equipment but the discontinuance of the hybrid DVR was a huge mistake. Still alot of analog users out there. You are giving that business away to competition. the 32 channel NVR is sweet but S L O W W W. the support is world class. Always available to chat online or talk on the phone. I will sacrifice some performance for the support!

5 January 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

I purchased my system in 2014 and over the years have moved equipment around and added cameras etc. Recently i added a google wifi router and had configuration issues that google could not fix. I contacted SCW and they fixed this for me with an online hookup in a few minutes. Way above and beyond my expectations for assistance with a system purchased years ago. They have helped me with configuration issues in the past as well. I highly recommend this company and their equipment. Customer support has been simply outstanding. Roger

3 January 2019
Unprompted review
Rated 5 out of 5 stars

Great system!

Only 2 days into using the new system and it's amazing. I really appreciate SCW's informative articles on their website and my chat with customer service (Ben) before ordering was very helpful, including helping me with getting USPS shipping to Canada. I was able to set up the app to view live and recorded footage without any trouble and app seems great so far as well.

System set up was also really easy, basically plug and play. I can't comment on tech support, as the set up was so easy I didn't need them for anything.

3 January 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look