Selkie Hair Reviews 

121
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers love how the natural shampoo and conditioner leave their hair feeling soft, shiny, and deeply cleaned without harsh chemicals. People frequently mention that the eco-friendly, water-free powder formula reduces plastic waste while delivering fantastic results for various hair types. Furthermore, consumers appreciate the helpful customer service and the convenience of the subscription process. Some reviewers were not happy with the product, noting that it made their hair feel sticky, heavy, or difficult to brush through. A few consumers also mentioned that the lack of traditional lather required them to use a large amount of product to feel clean.

What people talk about most

Product

Clients share satisfaction with the product, noting that it leaves hair soft, shiny, and manageable.... See more

Quality

People report positive experiences with quality, noting that the shampoo and conditioner leave hair feeling... See more

User experience

Customers consistently note ambiguous experiences with user experience, highlighting both convenience and a... See more

Customer service

Users describe positive interactions with customer service, highlighting warm, friendly, and excellent... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent customer service. Product really works! Less washes per week(less greasy for longer) and thicker hair noticed by my hairdresser and multiple friends after around 6 months. Have recommende... See more

Rated 4 out of 5 stars

I had a problem with my subscription. I some how had two accounts. I problem was soon sorted. I was told when my next delivery would be.

Rated 4 out of 5 stars

Absolutely love the product itself, I find the shampoo so cleansing yet nourishing! I just wish it went a little further - as sharing between two of us, I tend to run out within 1.5 weeks or so and am... See more

Rated 4 out of 5 stars

My honest review after using for 3 months (fine, straight hair). I didn't like it at first but grown to love it. It just took some time for my hair to get used to the formula. Now that it has, my ha... See more


Company details

  1. #74 of 107 best companies in Hair product shop

Written by the company

Next-generation sustainable and refillable haircare. Innovative powder-to-liquid shampoo and conditioner with over 98% natural ingredients.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

121 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.4

All reviews

(121)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Soft healthy hair for longer

4.5 stars
I've been really pleasantly surprised with Selkie's shampoo & conditioner. I was initially quite skeptical as the shampoo definitely lacks the foaminess that bottle shampoos bring when washing but my hair has never felt so soft and healthy. I have very fine hair which usually becomes greasy within a day but I now get at least an extra day if not two before it needs washing again, very pleased! The price is a little high, but as I'm having to wash my hair less it actually works out quite well. I also really like the idea behind Selkie and it's the best alternative shampoo I've used so far.
Half a point knock down for the conditioner, which doesn't do the best job of detangling.
But overall, I'd definitely recommend!

27 November 2024
Unprompted review
Rated 5 out of 5 stars

Shocked at how good this product is

Shocked at how good this product is, I have fine curly hair and an itchy scalp and always fork out for expensive shampoo and conditioner. I saw the promotion online and wanted to give it a go because I want to be more sustainable but wasn't expecting such good results. It's true that you need a bit more water to get a good lather with the shampoo, but I think that means the product has got less unnatural ingredients so it's just a change of habit. My hair is so soft and shiny and I've had less itchiness and irritation using Selkie than I have with with products I fork out £50+ for!! Converted and telling my friends and family!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Very good. Keeps my hair shiny and smooth. High quality product with no harmful chemicals. Would recommend this to my friends 👍

17 October 2024
Unprompted review
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Reply from Selkie Hair

Thank you Gallade! We are so pleased you're enjoying your Selkie. There's nothing better than shiny hair without the nasties 💛

Rated 5 out of 5 stars

I love how Selkie made my hair feel

I love how Selkie made my hair feel. I have really fine hair that gets oily quickly and this shampoo really works for me. My hair feels so smooth after using it. I love how I can also refill the product which reduce the plastic use. Highly recommend.

17 November 2024
Unprompted review
Selkie Hair logo

Reply from Selkie Hair

Thank you so much! We are so happy you're loving it and doing a great thing by reducing your plastic waste 💛

Rated 5 out of 5 stars

A few months ago I made the move over…

A few months ago I made the move over to Selkie after seeing it promoted online and I'm so happy I did.

Initially, the lack of 'foaminess' that the shampoo provides in comparison to high street brands, was a struggle to get used to but I kept with it as my hair got its waves back, felt so much softer and less greasy. And now, a few months down the line I'm used to the way the shampoo works and feel so great when using it.

Not only has it got a fab smell but it feels like I'm really doing my part in cutting down on plastics, which I've long been wanting to do.

I really couldn't recommend it more and with so many people complimenting my hair, I find myself constantly spreading the Selkie word.

Thanks so much guys xxx

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Love it

Love it. My scalps in much better condition and love being eco 👍🏼

8 November 2024
Unprompted review
Rated 1 out of 5 stars

I had high hopes for this product

I had high hopes for this product. I really wanted to like it but sadly I can’t.
The smell is terrible, my hair (fine) doesn’t feel clean after washing with the shampoo, and I can barely get my fingers through my hair after conditioning. Once my hair has been dried it feels (& looks ) like straw.
Subscription cancelled.

5 November 2024
Unprompted review
Rated 1 out of 5 stars

Left my hair dry & frizzy

I really wanted to like this but it's absolutely terrible. I needed lots just to get any kind of lather worth the shampoo & the conditioner is a horrible feeling. This left my hair so dry & frizzy. Cancelled subscription. My husband is going to use what's left as I used it twice because he doesn't care what he uses.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend this product enough

Can’t recommend this product enough ! My hair hasn’t felt this healthy in years . I have my old hair back . Thank you Selkie x

1 September 2024
Unprompted review
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Reply from Selkie Hair

Awwwh amazing! You're most certainly welcome x

Rated 1 out of 5 stars

Not impressed I wanted to love this but…

Not impressed I wanted to love this but the conditioner made my hair very dry and tangled, the shampoo was better but dried out my scalp a lot. I didn’t realise that I set up a subscription, they don’t accept returns and I am unable to login and have no way to cancel. AVOID

So then after this review I get this “ hank you for reaching out. We cancelled your subscription for you immediately after receiving your Trustpilot review. Although your refund request comes outside of our 7-day return window, we would be happy to make an exception and honour the refund, provided you agree to remove the review on Trustpilot that contains some inaccuracies.
As a small business striving to make a positive impact in the haircare industry, it's incredibly important for us to maintain accurate feedback. Reviews that contain false information can be very damaging, and we always aim to provide the best service possible. We would have gladly resolved this issue for you if given the chance and we most certainly provide multiple ways to cancel subscriptions, one of the main ways being to contact our customer service team. We would have even been able to stop your refill shipment from reaching you as well.

Please let us know if you'd be willing to update your review, and we will provide information on where to send your refills to receive your refund.

Best wishes,

The Selkie Team 💛”
I don’t feel I was being inaccurate or lying as was implied. It feels very shady that they will only refund if I agree to remove my initial review. I wonder how many bad reviews have been deleted? Their website states that if you change your mind they will not refund you, so I am not sure what they are talking about a 7 day window? If their customer service was good and not so aggressive I would have updated my review anyway. My advice to them is make it clear in the first box sent to include a card saying that you set up a subscription and details on how to cancel or amend it. I have an online business too and I have hundreds of reviews but not a single bad one because I believe in exceptional customer service and I have made making every customer happy my priority. I think an unhappy customer is an opportunity to turn it around and not to accuse them of lying or to threaten them.

31 August 2024
Unprompted review
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Reply from Selkie Hair

Thank you for your feedback. We’re genuinely sorry to hear about your experience, but we haven’t received any communication from you that would have allowed us to assist. At Selkie, transparency and customer satisfaction are our top priorities and we would have been more than happy to help you, including accepting a return and cancelling your subscription. We truly wish you had contacted us first so we could have resolved this for you.

Rated 5 out of 5 stars

Sooo soft

I have only tried it once but Selkie makes my hair so soft. I love that it’s environment friendly too! Excited to keep using it ☺️

22 August 2024
Unprompted review
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Reply from Selkie Hair

Amazing! We're so glad you're enjoying it Tahlia 💛

Rated 2 out of 5 stars

Lovely concept but not for thicker hair

I have been trialing both the shampoo and conditioner after discovery them at the Salad Days Market. Lovely packaging, and great concept, but sadly both do not work for me. I have naturally wavy hair and have tried double cleansing but my hair still feels dirty after washing. The product leaves a residue and I find myself having to wash more often than usual.

19 August 2024
Unprompted review
Selkie Hair logo

Reply from Selkie Hair

Hi Tamara, thank you for taking the time to share your feedback. We’re sorry to hear that our shampoo and conditioner didn’t work out for your hair. We’ve worked hard to develop a haircare line that’s both effective for a wide range of hair types and free from harsh synthetic ingredients, all while being completely sustainable. However, we understand that everyone’s hair is unique, and we regret that our products didn’t meet your expectations. We truly appreciate your input and will continue striving to offer a wider range of formulations to accommodate for more specific needs. Thank you again for your honesty and support! 💛

Rated 5 out of 5 stars

Dry, dull and stringy hair fixed

Dying my grey roots for a few years left my hair dull and stringy plus hard water made it worse. But after using Selkie products, my hair looks soft and shiny. It really feels like I got my young hair back from 10 years ago.

15 May 2024
Unprompted review
Rated 1 out of 5 stars

Not working for me

Not getting on with this shampoo at all. Have followed the online videos, but just can not seem to get a good foam with this product. It foams a little in the hands, but semes to just dissappear into the hair and my hair is greasy straight after washing. I have dry hair generally, I usually only wash once a week, but my scalp and hair just don't feel clean after using this. Very disappointing as I really want a sustainable shampoo that works!

6 May 2024
Unprompted review
Selkie Hair logo

Reply from Selkie Hair

Hi Faye, we're really sorry to hear you're not getting on with the shampoo!

We chose to make our shampoo completely sulfate free due to the benefits this can have on the health of your hair and scalp. But as you mentioned, it doesn't necessarily foam as much as shampoo's with sulfates in, so it might feel a little different to what you're used to to begin with. Have you checked out our video that shares tips on how to get a good foam? This is different to our tutorials video and might help you achieve the desired foaming you're looking for! https://www.instagram.com/reel/C6MfZX0NHLE/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

To begin with, whilst you're getting used to the shampoo, you could also try 'double cleansing' to ensure that you feel like you're removing all the product from your hair, as our shampoo should definitely leave your hair feeling clean!

We really do not aim to disappoint with our products, hopefully using these tips might help 💛

Rated 5 out of 5 stars

Absolutely love using Selkie I have…

Absolutely love using Selkie I have damaged bleached hair and my fly always have improved massively along with my hair feeling so soft and shiny :) 1000% recommended!

5 May 2024
Unprompted review
Selkie Hair logo

Reply from Selkie Hair

Yayyy! Thank you Chloe, so glad you're loving it 💛

Rated 5 out of 5 stars

No intention of EVER switching back

I’ve been using Selkie as my shampoo and conditioner for months now and I can honestly say I have no intention of EVER switching back to another brand.

Before Selkie, I was trying so many different brands and products in an attempt to tame my knotty nightmare of a mane - nothing worked. I started to develop real issues with knots once I decided to fully embrace my natural waves about 7 years ago, and was told it would eventually sort itself out - but needing to spend an hour brushing my hair in the shower every time I washed it for 7 years was, quite frankly, a terrible experience.

I switched to Selkie with the main hope it would help the knots but was doubtful it would do much as I had tried sooo many other brands - I was wrong to be doubtful. I still get knots, sure, as that’s just my hair type, but it takes minutes to brush out now, not hours. I have also noticed far less hair fall out as a result and even quick new growth again! I need to wash my hair far less frequently now, too. I used to feel my hair getting greasy the day I washed it and absolutely needed to wear it up from day 2… now I can have my hair down comfortably for 3 days if I wanted to! On top of this, I used to have to switch to a different brand every couple of months as my hair would start going funky if I used the same brand for too long but I’ve not had that with Selkie. The bottles last me about 2 months (I have looooong hair that I wash 2-3 times a week) and my hair is left feeling so clean and nourished every time - the results have been consistent for me. I genuinely couldn’t be happier.

I’ve finally found shampoo and conditioner that doesn’t make me want to chop all my hair off or dread hair wash day - thank you Selkie 🙌🏻

5 April 2024
Unprompted review

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