If I could give the a 0 star I would. Got the insurance paid the deposit then got email after email asking for documentation. They got all the information they requested then come back to me saying my... See more
Company replied
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See what reviewers are saying
Lauren was our “ shining Angel’! I’m a complete techniphobic… realising something was very wrong.. Lauren phoned me & got our insurance documents e-mailed & is posting the originals.. A very BIG THANK... See more
Company replied
Although I was initially shocked that my insurance quote was 25% higher than last year’s price, I was even more surprised when I went on gocompare and found that my quote was still 25 to 30% cheaper t... See more
Company replied
I took my car insurance out with these guys first in 2024 as they were the cheapest. However when I did I seen slot of negative reviews. My experience has been nothing but positive. They are on... See more
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Company details
Written by the company
Its' time to GetSetGo!! A fresh approach to insurance With no branches and few overheads, we can cut to the chase and give you a great deal on your insurance. You can arrange your insurance policy online right away, without having to wait to speak to anyone.
GetSetGo - Quick Start Insurance
Written by the company
- Car Insurance that’s ready when you are
- Get - great prices on your car insurance. Set - arrange your insurance online now! Go - we're ready when you are.
Contact info
United Kingdom
- getsetgo.co.uk
3.7
Average
244 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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If I could give the a 0 star I would! Stay clear at all costs!
If I could give the a 0 star I would. Got the insurance paid the deposit then got email after email asking for documentation. They got all the information they requested then come back to me saying my no claims on a van didn’t count as named drivers experience. They then proceeded to try charge me another £1800 on top of what I was paying them being bringing my insurance to over £3000. Not only that when you do cancel you have to wait 45 days for your refund. The company is joke and just scam people to get their deposit then hit you with charges while providing the bare minimum. When 26% of their reviews are 1 stars it should be indicator to stay clear. Would not advise anyone to go with company ever.
4 February 2026
Unprompted review
Reply from GetSetGo Insurance (Northern Ireland)
We apologise for any stress or inconvenience caused. We are sorry to hear you are dissatisfied with the service provided. We would like to discuss the above issues with you in more detail, if you would like to forward your policy number, contact details and a brief overview of the issues you have had to our online chat service we can discuss this further with you there.
Kind regards
Tommy
If I could leave 0 stars I would
If I could leave 0 stars I would , stay away from this company , I was dissatisfied with my policy , paid 370 to start it , my car wasn’t insured and axa had no recollection of me at all , I found it extremely difficult to find someone to help me cancel my policy , they will return to me £300 and here’s the best part , in 45 days time !!! Absolutely unacceptable ! Stay clear of these con artists
9 February 2026
Unprompted review
Reply from GetSetGo Insurance (Northern Ireland)
We apologise for any stress or inconvenience caused. We are sorry to hear you are dissatisfied with the service provided. We would like to discuss the above issues with you in more detail, if you would like to forward your policy number, contact details and a brief overview of the issues you have had to our online chat service we can discuss this further with you there.
Kind regards
Tommy
cheapest car insurance i could find for…
cheapest car insurance i could find for my young driver. also very helpful staff and easy to access portal
4 March 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your kind review,
We are thrilled that you have had a positive experience with our company, Your support is greatly appreciated, and we will ensure to pass on your thoughtful words to our Team. Please do not hesitate to let us know if we can be of any further help in the future.
Kind Regards
Diane
Getsetgo.co.uk
I needed to change my address which is…
I needed to change my address which is completely fine but £336.04 for an address change which is only down the road.
I paid it all fine and I get an email to say upload the old certificate of motor insurance within 14 days or my insurance will be cancelled.
As my insurance company you should already have access to my old certificate.
I have checked all correspondence and have proof that my old one for the year 2025-26 was not even emailed to me nor was it sent out.
Last year I had the same problem and I got charged the guts of £500 because one of my documents didn’t meet the criteria and my insurance policy was cancelled so to start this up I had to wait a few weeks then pay the £500 odd.
I am sick of feeling like this is a way to get more money from me!
Not to mention no number to contact them on only a portal which is available Monday to Friday 9-5 they should be having a bit more guidance or maybe an emergency team that work out of office hours to help their customers.
I have emailed and will not be letting this go until it’s been sorted!
Uploaded the old certificate that I recieved but I’m sure I’ll not be too long getting told it was wrong to provide the other one which I don’t even have and didn’t get!!!
Infuriating to deal with in times like these.
24 October 2025
Unprompted review
Reply from GetSetGo Insurance (Northern Ireland)
We do apologise for any inconvenience that you have incurred. Please contact our Live Chat facility, this is available Monday to Friday 9am to 5pm if you wish to discuss this further.
Kind Regards
Tommy
GetSetGo.co.uk
By far the worst customer service I…
By far the worst customer service I have ever received. Whilst I was insured by this company, I had to do all of the work. Following this i realised I had a years no claims to use, and when the company learned of this, they tried to then charge me an extra 600 pounds on top of my existing quote?? No claims should reduce the cost right?? Not with this company. This company is an utter joke. I paid then 370 off pounds in total, to then be informed when I cancelled that I was only entitled to 101 back and that the remaining minus the cancellation charge had gone to someone's commission, when I did all the work...outrageous, I could never ever express my disgusting I want my 234 after cancellation fee of 40 and the monthly cost. Apparently I have to wait 45 days for the 101 they did offer me, a refund as standard takes 3 to 5 working days. Quick enough to take your money but not to pay it back. Never ever use this company
13 September 2025
Unprompted review
Reply from GetSetGo Insurance (Northern Ireland)
We are disappointed to hear that you are unhappy with the service that you have received. We would like to investigate this matter for you and try to resolve the issue. Please forward your policy number, contact details and a brief overview of the issues you have had to our email address complaints@mclinsuretech.co.uk . We will aim to contact you at a convenient time to address your concerns.
Kind regards
Lauren
Insurance price has increased again…
Insurance price has increased again though we have no claims and increased our no claims bonus.
5 July 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for making us aware of your dissatisfaction with the renewal premium. Although we strive to provide the most competitive premium possible, this is not always possible due to the rates of insurance.
Kind Regards
Diane
Getsetgo.co.uk
Straightforward to renew
Straightforward to renew, and was contacted beforehand by phone. Still good value. Only downside was that the "optional" £1 donation to Action Cancer was not obvious, as it was way down below the oayment button. I initially thought it was a credit card charge.
3 July 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your positive review,
We are delighted to learn that you have had a smooth and hassle-free journey with us when purchasing your insurance policy. We strive to make things as straightforward and as painless as possible, and your kind words show that we are on the right track. Thank you for your lovely comments.
Kind Regards
Diane
Getsetgo.co.uk
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your positive review,
We are delighted to learn that you have had a smooth and hassle-free journey with us when purchasing your insurance policy. Thank you for your lovely comments.
Kind Regards
Tommy
its4women.co.uk
Well insurance has gone up!
Well insurance has gone up!! Got quotes from other companies, phoned Get Set Go, although they couldn't match quote, they did give a new quote 😉 which I went with as they are a great company to be with and they make sure you get the right cover for your needs.
14 May 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are so pleased that the customer service that you received was helpful. In our company, the positive reviews are just as important as the negative ones, and we will be happy to pass on your positive comments to the customer service team. Many thanks for your kind words.
Kind Regards
Tommy
GetSetGo.co.uk
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are glad that you have had such a satisfactory experience with our company. We value your kind words and will endeavour to continue providing a high level of service for our customers. Thank you for your feedback.
Kind regards
Lauren
Insurance renewal
Chatted with them via the online chat feature and got renewal insurance reduced by a further £50
7 May 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are pleased to hear that you are happy with the ease of insuring with our company and that we were able to provide you with a competitive quote this year. Thanks for the support.
Kind regards
Lauren
Disgusting charges.
I rate this company very low and any company that punishes the poor/needy for not being able to buy their insurance outright by charging an extra 400/500 quid for the year. Disgusting, No matter how easy it was to do.
30 April 2025
Reply from GetSetGo Insurance (Northern Ireland)
We apologise for any stress or inconvenience caused. We are sorry to hear you are dissatisfied with the service provided. We would like to discuss the above issues with you in more detail, please get in touch via the online chat.
Kind Regards
Tommy
GetSetGo.co.uk
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are glad that you have had such a satisfactory experience with our company. We value your kind words and will endeavour to continue providing a high level of service for our customers. Thank you for your feedback.
Kind Regards
Tommy
Getsetgo.co.uk
Good cover for the price.
9 April 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are pleased to hear that you are happy with the ease of insuring with our company and that we were able to provide you with a competitive quote this year. Thanks for the support.
Kind Regards
Diane
Getsetgo.co.uk
easy to renew
5 April 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are pleased to hear that you are happy with the ease of insuring with our company and that we were able to provide you with a competitive quote this year. Thanks for the support
Kind regards
Lauren
Staff member was very polite
Staff member was very polite, helpful and renewing my policy did not take long at all. Thank you.
27 March 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your positive review,
We are delighted to learn that you have had a smooth and hassle-free journey with us when purchasing your insurance policy. We're absolutely delighted to see such a positive review about a member of our Customer Services team.. Thanks for your support.
Kind Regards
Diane
Getsetgo.co.uk
Staff members was very helpful and…
Staff members was very helpful and explained the content very well.
25 March 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for your review,
We are so pleased that the customer service agent that you dealt with provided such a high level of service. In our company, the positive reviews are just as important as the negative ones and we will be happy to pass on your positive comments to our team. Many thanks for your kind words.
Kind Regards
Diane
Getsetgo.co.uk
The experience was fine apart from…
The experience was fine apart from when.
An adviser had given me a £100 adjusted discount new quote, I was happy with this until I renewed my policy !! But then i was very disappointed when the company charged me the original more expensive quote !! 21/03/2025
21 March 2025
Reply from GetSetGo Insurance (Northern Ireland)
Thank you for making us aware of your dissatisfaction with the renewal premium. Although we strive to provide the most competitive premium possible, this is not always possible due to the rates of insurance. We would be keen to have a look at your renewal premium to ensure that your details are correct and that the premium that we have provided is accurate. Please contact us via our Live Chat facility to discuss this matter.
Kind regards
Diane
ghetsetgo.co.uk
Absolutely horrible insurance company
Absolutely horrible insurance company. Offered us a quote last night then we phoned this morning to confirm and they said they couldn’t offer us it or any reason why? Ridiculous stay well away from these scamming frauds.
17 March 2025
Unprompted review
Reply from GetSetGo Insurance (Northern Ireland)
We are sorry that we were unable to help you on this occasion.
kind Regards
Diane
Getsetgo.co.uk
Reply from GetSetGo Insurance (Northern Ireland)
We are sorry that we were unable to help you on this occasion. As an online insurance company, We also have the Online Chat Facility which allows you to instant message with an advisor and they can talk you through any queries that arise. We do apologise for any inconvenience that you have incurred.
Kind Regards
Diane
Getsetgo.co.uk
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