I have been using Sorted for over 5 years, it was great initially, but now there are old limits and old rules since 2024. The software is not up to date with latest tax law and I have to double check... See more
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It does everything I want as a Freelancer and is well worth the €20 per month that I pay for the pro-plan. It even makes doing my personal tax return way easier each year (as the form is in Englis... See more
Company replied
Setting up as a freelancer in Germany is complicated. Sorted makes it really easy to automate everything and file all the necessary reports. As someone with only intermediate German, I find this incre... See more
I've been using Sorted for a few years now and it's served me great. I use it to generate and send invoices to my clients, also for bookkeeping and submitting reports to Finanzamt. These areas are wor... See more
Company replied
Company details
Written by the company
Bereite deine Steuern mit Zuversicht vor. Steuerformulare als Selbstständiger einfach vorbereiten und beim Finanzamt einreichen mit On-Demand-Hilfe zertifizierter Steuerberater
Contact info
Germany
- getsorted.de
3.4
Average
398 reviews
Hasn’t replied to negative reviews
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Great Programme and fantastic customer…
Great Programme and fantastic customer services.
6 March 2024
Unprompted review
Reply from Sorted
Hi Andrea,
Thank you so much for your fantastic review! We're thrilled to hear that Sorted has met your expectations.
Best,
Team Sorted.
Sorted has a great customer service and…
Sorted has a great customer service and they respond quickly.As a customer I expect this kind of service from any company and really satisfied with Sorted.
28 February 2024
Unprompted review
Reply from Sorted
Hi,
We're thrilled to hear that you had a positive experience with our customer support! It's great to know that our team was quick to respond and proactively addressed your issue. If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for your kind words!
Best regards,
Sorted team
Yes! German Tax Law made WAY easier.
Does everything that it says on the tin. I use Sorted throughout the year to send my invoices and when the time comes to send over my tax return it literally takes me no more than 10 minutes! What a relief.
The customer service is also very helpful with advice on german tax law.
27 February 2024
Unprompted review
Reply from Sorted
Hi,
We're thrilled to hear that you have been able to use Sorted and that it has met your expectations!
Thank you for your kind words!
Best regards,
Sorted team
Incredible tool, responsive support staff <3
Just had an incredible experience with Mariana after i had a very unfortunate autofill error in my tax return. Quite a big mistake to make but Sorted were very responsive and helpful.
In general I find Sorted a great tool for doing my taxes, keeping track of expenses, and cutting some of the stress out of German bureaucracy. Thank you.
19 February 2024
Unprompted review
Reply from Sorted
Hi there,
We're so glad to hear that you had a positive experience chatting with our agent Mariana. We're committed to providing excellent services and appreciate your feedback!
Best,
Sorted - The Deel Team
Quick responses and very helpful.
16 February 2024
Unprompted review
Reply from Sorted
Thank you so much for your positive feedback!
We're delighted to hear that you found our support team quick and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
Sorted team
Submitted a question about my account…
Submitted a question about my account on Sorted's customer service form about my tax registration form. Recieved help from Mariana from deel, and was provided accurate and informative help and within minutes the representative checked my form and sent me a screenshot clarification to me. Very impressed with the speed and accuracy of their customer service.
6 February 2024
Unprompted review
Reply from Sorted
Hi,
We're thrilled to hear that you had a positive experience with our customer support! It's also great to know that our representative, Mariana, was more than helpful.
Thank you for your kind words!
Best regards,
Sorted team
Great costumer service
Great costumer service. Every time I needed help they answered right away and solved it.
29 January 2024
Unprompted review
Reply from Sorted
Hi Sofi,
Thank you for your positive feedback! We're glad to hear that you've had a great experience with our customer service.
Regards,
The Sorted Team
I love Sorted
I love Sorted, it makes taxes easy and stressfree. I've been using it since 2020 and it's always been a pleasure. Customer care is always ready to lend a hand too, so it's nice to know there are real people behind the project and if any problems arise, they'll respond. Israel really helped me today :) Thanks!
23 January 2024
Unprompted review
Reply from Sorted
Hi,
Thank you for your review! We're thrilled that Sorted has made your tax experience easy since 2020. We appreciate your kind words about our customer care team, and we're glad Israel was able to assist you. Thank you for choosing Sorted!
Best,
Team Sorted
very helpful
very helpful, quickly-responding customer service. I have used them for years and have had no trouble with the German or American tax authorities. Really grateful for this service.
15 January 2024
Unprompted review
Reply from Sorted
Hi,
We're thrilled to hear that you had a positive experience with our customer support! It's also great to know that our product has been of great help to you.
Thank you for your kind words!
Best regards,
Sorted team
It seems really easy to use but I had…
It seems really easy to use but I had so many problems with the Finanzamt because of the way sorted functions. When because of sending a form I'm not obligated to send, Finanzamt send me warnings that sorted advised me to not send it, so long story short, I got a fine now. I apparently registered wrongly (sorted took care of that). If you are a Kleinunternehmer, don't use it. I'm hiring accountants and tax consultants now to get me out of this and it's incredibly complicated. I'm not saying it's thier fault, German laws have a great chunk in that but what I saying is, if something goes wrong, it might be their fault and they can't help you
30 December 2023
Unprompted review
Reply from Sorted
Hello Petra,
We are very sorry to hear about the trouble with the Finanzamt and would like to help you as much as possible and that is why we have reached out to you privately.
The issue arose because you were asked to file ZM reports by the local Finanzamt, but Kleinunternehmers do not have to submit ZM reports. Our partner tax advisors have successfully handled similar cases, proving that Kleinunternehmers are exempt from submitting ZM reports. If you were not able to convince the Finanzamt on your own and are facing fines, we recommend considering a tax advisor through Deel (since we don’t have tax advisors on Sorted at the moment). They can help argue your case with the local Finanzamt.
We look forward to discussing this matter in more detail via email.
Regards,
Sorted team
Easy and fast communication
10 January 2024
Unprompted review
Reply from Sorted
Hello,
Thank you for your kind words about our services! We're thrilled to hear that you're finding Sorted very useful.
Best,
The Sorted team
Reply from Sorted
Hello,
Thank you for your kind words! We're thrilled to hear that you're finding Sorted very useful.
Best,
The Sorted team
Great product for freelancing in Germany: invoices and tax returns
Great and simple product. Perfect for my needs as freelancer in Germany. I can easily invoice clients and have all the in-product guidance needed to submit tax reports. And the customer service is amazing: went the extra mile to support my initial registration 6 months ago and is still always active and responsive now.
9 January 2024
Unprompted review
Reply from Sorted
Hello,
Your feedback means a lot to the entire team here at Sorted and the support team as we continue to improve.
Best,
The Sorted team
Simple taxes with great support
I use Sorted for a few years now and never had any issues, it's a great and affordable service. Whenever I have issues, the support team is always quick to answer. Big shout out to Mariana from support who managed to fix my issues in less than 2 hours after reporting it.
3 January 2024
Unprompted review
Reply from Sorted
Hello,
Thanks for the 5-star review! We're thrilled to hear that you're finding Sorted easy to use and that it's helping you.We appreciate your kind words to our support team.
Best,
The Sorted team
Reply from Sorted
Hello,
Thank you for your kind words! We're thrilled to hear that you're finding Sorted very useful.
Best,
The Sorted team
A good program with a sketchy subscription...
A good program. It does help you navigate through the oxidised complicated German tax bureaucracy. It also lures you offering you a monthly subscription that you can only pay quarterly 🤷🏻🤷🏻🤷🏻, getting a thin margin of cheaper compared to what you´d pay yearly, so you are forced to choose between 12 months or 4 months. Why they call that a monthly subscription? Whatever!
Apart from that, yeah, a good product.
21 December 2023
Unprompted review
Reply from Sorted
Hello,
We are glad that the platform is helping you navigate the German tax systems.
We appreciate you getting back to us and pointing out the differences in our subscriptions. We do offer the Pro version, which is paid for every 3 months. This is to enable our users and great customers like you not to have to miss the monthly or quarterly reports because of the subscription.
We apologize for the inconvenience this has caused you.
Best,
The Sorted team
the support was immediately avaliable…
the support was immediately avaliable and very helpful. Amazing service!
1 December 2023
Unprompted review
Reply from Sorted
Thank you so much for your positive feedback!
We're delighted to hear that you found our support team readily available and helpful. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!
Best,
Sorted team
I really enjoyed the customer support…
I really enjoyed the customer support today. They answered very quickly after my first question. Then, I was about to clarify my issue further but they have realized what the problem was sooner and got back to me even before I told them more details. That doesn’t happen every day 😊 Thank you!
30 November 2023
Unprompted review
Reply from Sorted
Hi Michaela,
We're thrilled to hear that you had a positive experience with our customer support! It's great to know that our team was quick to respond and proactively addressed your issue. If you ever have more questions or need assistance in the future, don't hesitate to reach out.
Thank you for your kind words!
Best regards,
Sorted team
the cheaper plan does not do online submissions, what a complete con
the wording on the price plans is very misleading now, in short it seems you can't submit anything useful without the pro plan. I used to do the quarterly or monthly VAT returns with Elster and it only took a few minutes. Now I'm expected to pay 240 Euros for this privelege! So I've just been fleeced for 100 Euros to to sign up to the Kleinunternehmer plan only to find that it won't do anything useful for me... so I have to upgrade again and pay 240 Euros simply to send the most basic reports. Utterly useless and way overpriced if you don't have any complex bookeeping. The customer support also seems to have gone, so there is no one to speak to. Only bots and the promise of an email reply with 3 days. I strongly advise people to look around for alternatives before hitting that subscribe button, there is no undo function.. once you pay that is it for the next 12 months!
27 November 2023
Unprompted review
Reply from Sorted
Hi John,
Thank you for sharing your experience with us. We sincerely regret any frustration you may have encountered and appreciate your candid feedback.
We recognize the importance of clear and transparent pricing and apologize for any confusion caused by the information on our website. We reached out to you to gain a better understanding of the source of the confusion. It appears there might have been a misinterpretation of the German version of our pricing page. That is why we offer an English version of our website, ensuring you can navigate in the language you are most comfortable with.
We also took note of your questions regarding the Kleinunternehmer plan and have provided additional details to offer a clearer understanding on whom this subscription is best suitable for.
We have refunded the fee for the Kleinunternehmer plan that was purchased in error. We hope this helps to rectify any inconvenience caused.
If you have further questions or concerns, we encourage you to continue the conversation via the email thread that we have. Your feedback is invaluable to us, and we are committed to ensuring a positive experience for our users.
Best regards,
The Sorted Team
Mariana Corona has been extremely…
Mariana Corona has been extremely helpful, she has resolved all my issues just in a couple of hours, and her response speed was extremely fast!
23 November 2023
Unprompted review
Reply from Sorted
Dear Valikhan,
Thank you for taking the time to share your positive experience with Mariana. We're thrilled to hear that she was extremely helpful in resolving all your issues within just a couple of hours.
Thank you once again for being an active and valued Sorted user.
Regards,
Sorted team
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