Timely  Reviews 

My husband took a loan from timely purse, when I try to make the payment in time it says that payments exceeded and I couldn't make the payment and I have clear my loan today but they are harrassing me, this is a scam I don't recommend this loan app, worse app ever

After spending months considering a move from another booking system, I was very nervous about making the change. Now, I honestly cannot recommend Timely enough!

The team held my hand from the start, providing clear information, helpful resources and plenty of support throughout the transfer. They kept me updated and made everything easy to follow.

It can feel a little overwhelming during the first few days, but there is always support available. After using it for a few days, I quickly became more comfortable and confident.

As a hairdresser and business owner, it has everything I need, including marketing tools, SMS and appointment reminders. I’m so pleased I finally made the change.

I would recommend Timely 100% to other hairdressers. An amazing booking system with fantastic support five stars from me!

I have now used Timely for 2 years and I have to say that I am overall really impressed. They have small Company feel with a large company delivery. Nothing is ever too much trouble for the Tech support team, especially Sarah who is outstanding. Sometimes the price is really worth the investment. These guys have been superb. Thanks everyone.

I was using Timely PayPal for my business and I called them to ask what fees I was paying per transaction the support staff that answered let me know that I was paying about 1.8% on each transaction I advised her of the rate other banks had given me which were about half that and she said that timely's rate was going to change as of October 1st but that the rate was top secret and she couldn't tell me?!! I moved it over to the lowest rate bank. Timely staff are non helpful and really don't care about retaining customers, their rates are not competitive at all!! I'm going to be saving about $4,000 annually by moving.

SARAH BLOCKED ME, AND WOULD NOT HELP ME. SHE ADDIMTTED THAT MY SORTWARE IS OUT OF DATE. LEFT ME IN BALI, AND NOT ABLE TO HELP ME OR GIVE ME ACCESS TO ANYONE ELSE THAT CAN HELP. PLEAE WHATEVRR YOU DO, DO NOT USE TIMELY.

Every time I have contacted their Support team, I have had quick, helpful replies.

Highly recommended .

I signed up for the free trial after trying 3 different systems and I knew this was the one for my business!! So easy to use, doesn't lag or lose connection, very easy to set up and the support is NEXT LEVEL! I'd gice 10 stars if it was an option. Thank you Timely team 💖

My customer service experience was outstanding. From the time I called in for help, all communication with me, from Timely, was outstanding. The reply from Timely was easy for me to understand and concise. That's what I liked the most.

It gives me no pleasure to write this, as Timely has been a trusted partner for many years as our calendar/booking system. But the last few months, the quality of their support has put us in a really tough position, as a critical service (SMS booking confirmations) has not been functioning, or has been so intermittent as to be completely unreliable. We've had a few apologies and placeholders, and to be fair it does seem like a problem with Twilio, but we have had no update for weeks (despite chasing) and no sense at all of a timeline to resolve the issue. We have even been "escalated" the "leadership team", which simply resulted in a further six weeks of radio silence. Having paid Timely tens of thousands of pounds it's hard not to feel let down. I must urge anyone that might want/need prompt support to look elsewhere. We certainly are.

I’ve been using Timely in my salon for a good few years now, and I can honestly say it does not disappoint. The team are there whenever I’ve needed them with quick responses to my questions giving full me full step by step explanations and easy fixes. So good to know you have their help at your fingertips and the peace of mind it gives me is priceless.

If there is any technical issues they are straight on to it . They are very supportive of your business , also its a great sysytem to follow . Love Timely and wouldhighly recommend .

I have been with Timely for years now. They constantly add & update / improve features. I had a question about card capture and charging cancellation fees. They responded very quickly; explained what had happened and how to fix it. I was very pleased with the service & outcome.

Great system and the team respond promptly to questions

Really good program. User friendly and easy to work through with little assistance.

What can I say it’s made my job half
the work and so much easier !!! I could not run my business without it .

Life saver for anyone self employed!
I’ve been using timely to keep track of booking in appointments, the sms reminders and email marketing features are great, one set fee per month for the sms bundle you want so your not losing out on % from booking via links like other similar systems, the app for the phone is super handy.
customer care is prompt and so helpful.
No complaints so far ❤️

We have been using Timely for a couple of years now and we appreciate how easy the system is to navigate. The support is absolutely awesome and all questions are answered with extensive information. We highly recommend timely and thank them for their support.

Easy system to use, prompt responses when help is needed!
Grace

⭐☆☆☆☆

Unfortunately, our experience with Timely was incredibly disappointing.

After months of planning, onboarding, training our team, and migrating our business, we were encouraged to move our entire operation onto the platform. We invested countless hours setting everything up, only to discover that a critical function our business relied on simply did not work due to a system limitation.

As a mobile business operating across multiple locations, we made our requirements clear from the beginning. Despite this, we were allowed to proceed through the entire onboarding process before being told the issue could not be resolved.

The result was a huge amount of wasted time, disruption to our staff, and significant financial loss. We had to abandon the migration and move our entire business back to our previous system after already investing heavily in the transition.

While Timely has since acknowledged that they should have reinforced their recommendation for a staged rollout and better communicated the risks, that acknowledgement came after the damage had already been done. A refund of the subscription fee does not compensate for the operational disruption, lost productivity, and revenue impact experienced by our business.

The support staff were polite and responsive, and I appreciate the Managing Director taking the time to reply personally. However, the overall process felt unorganised and lacked the level of due diligence you would expect when onboarding a business with more complex requirements.

If your business relies on Google Calendar integrations, multiple locations, mobile staff, or anything outside a standard salon setup, I would strongly recommend thoroughly testing every workflow before committing to a full migration.

Sadly, what should have been an exciting upgrade ended up costing us a significant amount of time, money, and stress.