Trim Reviews 173

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and responsiveness, highlighting the efficient and professional approach of the team. Many people appreciate the outstanding customer service, noting that the staff is always available to provide support, advice, and promptly answer any questions. Reviewers also commend the team for their helpfulness and the personalized care they offer, making them feel valued and understood throughout their journey. However, some customers reported issues with poor customer service, mentioning a lack of response to queries and long waiting times for consultations. A few other people also felt that there wasn't enough support for those struggling and that the subscription service was not clearly explained. Additionally, one reviewer experienced receiving an empty product vial with no resolution from the company.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the prompt, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's supportive and responsive... See more

Staff

Consumers consistently report positive experiences with staff. Reviewers praise the team for being... See more

Product

Customers consistently note positive experiences with product. Many reviewers express happiness with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been with Trim Pharmacy for 1 year now and I have to say their service and responsiveness have been nothing but exceptional! I'd 100% recommend them to anyone thinking of starting a GLP-1 weight... See more

Company replied

Rated 5 out of 5 stars

Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything o... See more

Company replied

Rated 5 out of 5 stars

Such efficient and professional service. Have seen the one star reviews on here which are ridiculous because when you sign up you have a heath consultation and you state what your target weight loss i... See more

Company replied

Rated 5 out of 5 stars

I cannot rate Trim enough. They are more than just weight management, they are supportive, efficient and care about their users Unlike a lot of providers they are always there to answer questions or... See more

Company replied


Company details

  1. #30 of 68 best companies in Weight-Loss Service
  2. #53 of 107 best companies in Pharmacy
  3. #35 of 69 best companies in Wellness centre

Written by the company

We offer more than just weight loss medicine. Everybody gains access to nutritional guidance, techniques, and progress tracking through our app. Create sustainable techniques for a lifetime of success.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trim have been very helpful from start…

Trim have been very helpful from start to my present day. Iam really happy with my results so far diet is also very important and drink lots of water but overall iam happy to be working with Trim.

11 August 2025
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Reply from Trim

We truly appreciate your 5-star review! It’s great to know that Trim’s medical weight loss support and GLP-1 programme are helping you achieve lasting results.

— The Trim Team

Rated 5 out of 5 stars
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Reply from Trim

We’re delighted by your 5-star review! It’s rewarding to see how Trim’s medically guided weight loss programme and GLP-1 support are helping you succeed on your journey.

— The Trim Team

Rated 5 out of 5 stars

Great service

Great service! Really knowledgeable, on hand 24/7 for any questions and advice. Would recommend this company, as you get a full service and check ins along the way.

6 August 2025
Unprompted review
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Reply from Trim

Thank you for your review. We’re so pleased our Pharmacy based weight loss programme combining GLP-1 treatment, tailored nutrition advice, and ongoing support has made a difference for you. We look forward to helping you continue your journey to lasting results.

The Trim Team

Rated 5 out of 5 stars

I've been on the 2.5mg for 3 months and…

I've been on the 2.5mg for 3 months and lost 16lbs in total, I'm now going up to the 5mg. I've had no side effects. The company is wonderful, they get back to you super quickly and the advice is fantastic. I highly appreciate Trim and the team and will continue my weight loss journey

5 August 2025
Unprompted review
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Reply from Trim

Thank you so much for your kind words and for sharing your experience with Trim’s medically supervised weight loss programme. We’re thrilled to hear that our combination of GLP-1 medication, personalised nutrition advice, and lifestyle support has helped you achieve such great results.

Team Trim

Rated 5 out of 5 stars

Very receptive to communications and…

Very receptive to communications and answer queries quickly.

14 July 2025
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Reply from Trim

Thank you so much for your 5-star feedback! We’re thrilled to hear how well you’re doing on your journey with weight loss injections. Our team is passionate about providing safe, effective, and medically supported treatments to help you achieve lasting results.

It’s inspiring to see your progress, and we’re proud to support you every step of the way towards your health and weight management goals. You're doing great!

Rated 4 out of 5 stars

Great communication

Great communication, any questions were answered promptly. Prescriptions always arrived on time and were well packaged.

14 July 2025
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Reply from Trim

Thank you for your feedback. We’re glad you found our Trim weight loss medication packaging secure, discreet, and professional. We take great care to ensure every order is well-protected and delivered quickly, so your treatment arrives in perfect condition.

The Trim Team

Rated 5 out of 5 stars

So easy without judgement

So easy without judgement

10 July 2025
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Reply from Trim

Thank you so much for your 5-star feedback! We’re thrilled to hear how well you’re doing on your journey with weight loss injections. Our team is passionate about providing safe, effective, and medically supported treatments to help you achieve lasting results.

It’s inspiring to see your progress, and we’re proud to support you every step of the way towards your health and weight management goals. Your success is exactly why we do what we do!

Rated 5 out of 5 stars

Really great customer service

Really great customer service. They take the time to go through everything with you. Making sure you are comfortable throughout the process.

4 July 2025
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Reply from Trim

Thank you so much for your amazing 5-star review! We’re thrilled to hear about your positive experience with Trim. Our team is passionate about helping people achieve their health goals through safe, effective weight loss treatments like Mounjaro and Wegovy.

Thanks again for trusting Trim – your success is our mission!

Rated 5 out of 5 stars
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Reply from Trim

Thank you so much for your 5-star review! We’re delighted you’ve had such a positive experience with Trim. Helping our patients achieve safe, sustainable weight loss is always our goal.

Always here if you need - Thanks again for choosing Trim!

Rated 5 out of 5 stars

Have been amazing

Have been amazing! Very helpful and quick with replies if you have any questions

3 July 2025
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Reply from Trim

Thank you so much for your 5-star review! We’re so pleased to hear about your positive experience with our weight loss injections and the support from our team. At Trim, we’re dedicated to helping you achieve safe and sustainable results with medically proven treatments and personalised care.

Thanks again for trusting Trim – Your success motivates us to continue delivering excellent service :)

Rated 5 out of 5 stars

Great

Great. My progress has been steady at a loss Of about a half to one pound weight loss each week. Communication is quick and very helpful.

30 June 2025
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Reply from Trim

Thank you so much for your amazing 5-star review! We’re so pleased to hear that our weight loss injections and dedicated support have made a difference in your journey. At Trim, we’re passionate about helping people achieve their weight management goals safely and confidently.

Your success is what inspires us every day. We’re always here to guide you and keep you on track as you continue your journey.

Rated 5 out of 5 stars

TRIM - highly recommended

Very friendly & helpful team, they’re always there if you need to ask a question. Delivery time is super quick and you’re kept informed of delivery via email. All round great service, highly recommended

30 June 2025
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Reply from Trim

Thank you so much for your kind 5-star review! We’re delighted to hear you’ve had such a positive experience with Trim. Our mission is to make weight loss injections accessible and provide the expert support needed for a successful, sustainable journey.

Your feedback motivates us to continue offering safe, effective solutions for weight management. We’re here for you every step of the way!

Rated 5 out of 5 stars

that mounjaro is a great treatment for weight loss

Trim helps me a lot with my weight loss treatment. With wonderful support. And has great doctors and discounts.

9 June 2025
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Reply from Trim

Thank you so much for your wonderful 5-star review! We’re delighted to hear about your positive experience with Trim and our team. Helping you achieve your goals with Mounjaro weight loss injections and supporting you every step of the way is what we’re here for. Your success means the world to us, and we’re so pleased to be part of your weight loss journey.

If you ever have questions about your treatment, or want advice on making the most of your Mounjaro injections for weight management, our team is always here to help.

Thank you again for trusting Trim – your feedback inspires us to keep providing safe, effective weight loss solutions and outstanding care.

Rated 5 out of 5 stars

Started with Trim back in January

Started with Trim back in January
I’ve lost 3stone so far
Customer services is absolutely fantastic
Roger and his team are the best
The after care is 10/10
They are at the end of the phone 📞 when you need them
I would love 🥰 to work for the team I’m so interested in everything they do

6 June 2025
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Reply from Trim

Thank you so much for your amazing 5-star review! We’re thrilled to hear you’re happy with your experience using weight loss injections as part of your Trim journey. Supporting our patients to achieve safe, sustainable weight loss is at the heart of everything we do, and it’s wonderful to know we’re helping you feel your best.

We’re here anytime you need advice or guidance on getting the most out of your treatment. Thanks again for trusting Trim to support you with your weight management goals – your success is our success!

Rated 5 out of 5 stars

Great service

Great service. Amazing prescriber.

6 June 2025
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Reply from Trim

Thank you so much for leaving us a 5-star review! We’re so pleased to hear about your positive experience with Trim and the support you’ve received on your weight loss journey. Our goal is to make accessing safe and effective weight loss injections simple and stress-free, and it’s wonderful to know we’re helping you achieve your goals.

We’re always here if you need any advice or guidance to get the most from your treatment. Thank you for choosing Trim – we’re proud to support you every step of the way.

Rated 5 out of 5 stars

Awesome pharmacy with so much support…

Awesome pharmacy with so much support 10/10 can’t recommend enough!

2 June 2025
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Reply from Trim

Thank you so much for your 5-star review! We’re thrilled to hear about your positive experience with our Mounjaro weight loss programme. Supporting our patients with medically-supervised, prescription-based treatments like Mounjaro (tirzepatide) is what we’re passionate about.

Our team is dedicated to helping individuals achieve sustainable results through expert guidance, personalised care, and the latest in GLP-1 weight loss medications. If you ever have questions or need support on your journey, we’re here for you every step of the way.

Thanks again for trusting us as your provider of safe, effective Mounjaro treatment in the UK!

Team Trim

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team! The whole process from application to receiving my order was seamless. I am on week one of my weight loss journey and I am very exited

12 May 2025
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Reply from Trim

Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a positive experience with our medically supported weight loss service. At Trim, we focus on delivering safe, effective, and clinically backed treatment options to help our patients achieve sustainable results.

Your feedback helps others find trusted support for their weight loss journey, and every review like this strengthens the visibility of evidence-based solutions online. We’re grateful you chose us, and we’re here every step of the way to help you reach your health goals.

Team Trim

Rated 5 out of 5 stars

Fantastic communication

Always get back to me the same day if I have a enquiry.

8 May 2025
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Reply from Trim

Thank you for taking the time to leave such a fantastic 5-star review! We’re so pleased to hear that you’re seeing great results and feeling supported throughout your weight loss journey.

At Trim, we pride ourselves on combining expert medical guidance with personalised treatment plans to deliver safe and effective outcomes. Reviews like yours help others discover trusted, pharmacy-led weight management support.

We’re with you every step of the way — here’s to continued progress and long-term success!

Trim

Rated 5 out of 5 stars

Great service.

Great service.

7 May 2025
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Reply from Trim

Thank you so much for your kind words and 5-star rating! We’re delighted to hear you’re having such a positive experience with our medically supervised weight loss programme.

Our team is committed to providing safe, effective, and personalised care to help you achieve lasting results. Feedback like this helps others find reliable, evidence-based weight management support from a trusted UK-registered pharmacy.

We’re proud to be part of your journey and look forward to supporting you every step of the way!

Team Trim

Rated 5 out of 5 stars

The team at Trim are amazing

The team at Trim are amazing! They are so helpful and knowledgeable! My order always arrives on time and the packaging is so pretty! They put your health first and that cannot be said for many other companies!

12 May 2025
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Reply from Trim

Thank you for the fantastic 5-star review! We’re so glad to hear you’re loving your experience. It’s a pleasure to support you — keep up the amazing work!

Team Trim

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