While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform to be user-friendly and efficient, significantly improving communication within their practices and with patients. Many people highlight the exceptional customer service, noting the staff's helpfulness, politeness, and quick response times in resolving issues and providing support. The various features, such as text messaging, voicemail, and call routing, are praised for their simplicity and effectiveness in streamlining daily operations and patient interactions. However, some reviewers were not happy with customer service, reporting difficulties in reaching the right department or experiencing long wait times for callbacks, leading to unresolved issues. A few other people also felt that certain functionalities, like scheduling visibility or the reliability of the phone system during bad weather, could be improved.

What people talk about most

User experience

Users describe positive interactions with user experience, highlighting the platform's ease of use and... See more

Service

Customers report high satisfaction with the service, finding it helpful and wonderful for their practices,... See more

Customer service

Consumers generally report positive experiences with customer service, often describing it as amazing, great,... See more

Customer communications

People report positive experiences with contact, highlighting that the platform makes communication with... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Weave has been a great asset to me and my office. We use the system to communicate with patients have a lot of processes automated. It's very easy to adjust and the climate of the industry changes and... See more

Rated 5 out of 5 stars

Weave has absolutely changed our practice communication operations dramatically! Workflows have improved greatly as our staff can work much more accurately and efficiently. My only regret is that we d... See more

Rated 5 out of 5 stars

Weave has made communication with our patients so much easier. It's very user friendly..sorta like texting on your cell phone. The system keeps us accountable and efficient, which I feel makes our pra... See more


Company details

  1. Software company

Written by the company

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

842 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I think Weave is a great communication hub!

I think Weave is a great communication hub! I can text patients back when they have left a voicemail (if their phone is capable). I can send out a mass text when we need to reschedule an entire block of days or time to start the rescheduling process instead of each patient getting the initial call all through the day. If a patient calls to verify an appointment time I can see it in their profile without going into My scheduling software if it wasn't a very recent change.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Weave

Such a great experience using weave, its extremly reliable. Patient communications super quick. Forms can be completed using weave

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Streamlined Communication & Stronger Collections with Weave

We’ve really loved working with Weave. The automated texting alone has been a game changer. It’s helped cut down on no-shows and keeps our patients much more engaged and informed. The text-to-pay and payment plan feature has also made a big impact on our accounts receivable, which has been huge for our office.

The Weave team has been great to work with, especially when it comes to helping us improve and streamline our payment plans. Our patients are happy, our doctor is happy, and things just run more smoothly overall.

We recently started using the insurance verification feature and have been really happy with it so far, it’s been a great added service for our patients.

It's been about 10 months and we have loved our experience so far and love the continual improvements.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Game changer

Weave is allowing us to have more meaningful contact with patients and follow-up with leads and referrals more consistently.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Weave has been working great

Weave has been working great for me so far. It’s smooth, reliable, and does exactly what I need without any unnecessary complications. Performance has been consistent, and I haven’t run into any major issues. Overall, it’s been a really solid experience and definitely something I’d recommend.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

We have been using Weave in our office…

We have been using Weave in our office for more than six years. It has been so helpful to our front team and even the patients withs filling out forms payment connecting to our dental schedule as well confirming appointment all the little stuff that we don’t want to do it does for us

28 April 2026
Unprompted review
Rated 5 out of 5 stars

We started using Weave about a year ago…

We started using Weave about a year ago at our practice, and it has been great. It helps keep all of our faxes organized, see voicemails easier, and text patients while keeping it HIPPA compliant. Anytime we have a question or want a demo on a new feature their team is always helpful, and you're always talking to a real person.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect system for all practices

I have worked in medicine for over 12 years with a multitude of phone services. I have tried human screening with a call service that is riddled with errors or inconsistencies, and digital ones where patients complain the can't speak to a person. Even in both those scenarios they are so difficult to modify after, and leave you on your own. Weave is the solution to ALL those problems. It's easy to fix what you need when you need it from anywhere. The transcriptions are very helpful, and it gives you the ability to keep humanity in your practice without losing your hair. Our practice has been using Weave for almost 1 year now, and I recommend Weave to any and every practice. If you are an office manager or admin, you should request a demo.

1 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look