The product I received was completely different to the one advertised. It’s a puppy that barks constantly which made my grandson to cry ( this was a present for him) I’m totally disappointed & want m... See more
Company replied
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Review summary
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On receipt items don’t appear as advertised, no batteries included, advert advise the item is ready for use, different on/ off switch from advert, item much smaller than suggested by advert. I I h... See more
Company replied
When my family saw the advertisement for Wuffy we were thrilled with it!! So cute. My 89 year old mother wants one and I also ordered one for my 4 year old granddaughter. When the product a... See more
Company replied
I didn't like that it took so long with no correspondence, I had to keep Emailing them, to me it is false advertising , you can get wee dogs with batteries anywhere,. This was meant to be realistic,... See more
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Company details
Written by the company
Wuffy is an AI-powered robot puppy designed to recreate the experience of having a real dog in a clean and convenient way. Using advanced artificial intelligence, it delivers lifelike movements and interactive responses without the need for feeding, cleaning, or daily care. Designed for comfort and enjoyment, Wuffy brings companionship and playfulness into everyday life. Each Wuffy is carefully handcrafted from high-quality artificial leather with hand-sculpted details, giving it a realistic appearance and feel. It can sit, walk, run, and respond to touch, reacting with excitement when petted or taken for a walk. Its intelligent behavior creates an engaging and natural interaction that closely resembles a real puppy. Wuffy is suitable for families with children, individuals looking for a low-maintenance pet alternative, or dog lovers who may not be able to own a real pet due to allergies or lifestyle limitations. It is also a thoughtful and unique gift for birthdays, holidays, or special occasions. Lightweight, durable, and easy to use, Wuffy offers a practical and modern way to enjoy the emotional benefits of a pet. It provides comfort, entertainment, and connection in a simple and accessible form without the responsibilities of traditional pet ownership.
Contact info
Lithuania
- support@getwuffy.com
- getwuffy.com
2.7
Poor
1K reviews
Replied to 51% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The phone operator was polite and…
The phone operator was polite and helpful.
26 March 2026
Unprompted review
A “5 star” approach in helping a customer resolve an issue.
Leo has been very professional, kind and thoughtful as we work thru the resolution of the current issue - I have confidence that the matter will be resolved in a manner that results in a “win” “win” for us both. It’s been obvious that Leo cares and has great pride for his company.
26 March 2026
Unprompted review
The cust serv. person
The cust. serv. person was somewhat abrupt. She seemed to get irritated when I told her I had received 3 of the Wuffy toy. I had only ordered 2.
25 March 2026
Unprompted review
Still waiting to find out how they are…
Still waiting to find out how they are going to handle there shipping error
23 March 2026
Unprompted review
Timely responses
25 March 2026
Unprompted review
Customer service was nice
Customer service was nice. The wait for Customer service was long.
24 March 2026
Unprompted review
I ordered 2 AI puppies when they…
I ordered 2 AI puppies when they arrived they were not what was advertised i was very disappointed it's so wrong for people to advertise something and not sell what they advertised
24 March 2026
Unprompted review
What a ripoff
What a ripoff. Not at all as advertised. This is the thing class action suits are made of. Really, what a disappointment.
24 March 2026
Unprompted review
Reply from Wuffy
Hello there,
Thank you for bringing this up.
We understand your concern regarding the product not meeting expectations. Our goal is to describe how the product functions and what customers can expect in real-world use.
To better understand what happened in your case, we’ve sent a separate request for more information as we were unable to locate an order linked to this review. Please check your inbox when convenient.
Looking forward to your reply,
Brooke from Wuffy
DO NOT WASTE YOUR MONEY Very cheap copy…
DO NOT WASTE YOUR MONEY Very cheap copy didn't work as advertised is not AI built have asked for a refund. Not expecting a response.
24 March 2026
Unprompted review
Reply from Wuffy
Hello Mrs Sandara,
We understand your concerns regarding the product quality and its advertised features.
Our customer support team is always available to assist, and an agent has been assigned to review your case to ensure it is resolved promptly. We are committed to working with you to address your refund request and any related questions.
Kind regards,
Brooke from Wuffy
Horrible-SCAM
Horrible! They got the money and didn’t even bother to send anything at all. Trying to contact them to get a refund and two weeks later still trying. It is such a scam!!!!!
10 March 2026
Unprompted review
Reply from Wuffy
Hi Bell,
Thank you for your feedback. We understand how important timely delivery is and the concern caused when an order does not arrive as expected.
Returns and refunds, including partial refunds where applicable, are handled according to our return policy, which is always available on our website for reference.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your inbox when convenient.
Looking forward to your reply,
Brooke from Wuffy
VERY EASY ORDERING!
24 March 2026
Unprompted review
I didn't like the product but the…
I didn't like the product but the service was great,got back to me in a timely manner. Thank you
20 March 2026
Unprompted review
The item was not what I expected it to…
The item was not what I expected it to be.
24 March 2026
Unprompted review
Poor quality item
Poor quality item. Battery operated and not rechargeable. Looks nothing like the advertisement. Could i possibly have been sent the wrong items.
24 February 2026
Unprompted review
Reply from Wuffy
Hello Allyson,
Thank you for your feedback. We understand your concern about the product quality and differences from the advertised item.
We continuously review customer input to ensure accurate product descriptions and real-world expectations. To help us address your case, we’d like to gather more details.
We were unable to locate an order from this review alone, so a separate request has been sent to you. Please check your inbox when possible.
Best regards,
Brooke from Wuffy
Reply from Wuffy
Hi Julie,
Thank you for sharing your feedback. Your concerns regarding product quality and functionality are important to us.
After reviewing your order, we see that your case has been resolved. If you have any further questions, please don’t hesitate to contact our support team.
Best regards,
Brooke from Wuffy
My experience was to return goods and…
My experience was to return goods and the process took too long
11 March 2026
Unprompted review
Reply from Wuffy
Hi Hil,
Thank you for taking the time to share your experience. We recognize your concerns regarding the return process and the time it took.
After reviewing your case, we can see that the situation has been resolved in the meantime. If you need any further assistance or clarification, please feel free to contact our support team at support@getwuffy.com.
Kind regards,
Brooke from Wuffy
Unfortunately my puppy had a functional…
Unfortunately my puppy had a functional problem but the support was a good advices and purpose to fixe it .
Regards
10 March 2026
Unprompted review
The way you advertise your product is a…
The way you advertise your product is a scam. Its far from what you advertised. With that being said the gal on the phone was great.
23 March 2026
Unprompted review
This is not the product advertised as "wuffy"
This is not the product advertised as a Wuffy"! How do I get a refund without spending a fortune sending them back to China.Very disappointed!!!!~
23 March 2026
Unprompted review
Reply from Wuffy
Hi Sonja,
Thank you for your feedback regarding Wuffy. We take customer input seriously to ensure expectations align with product experiences and descriptions.
Our return policy allows for full or partial refunds as applicable. To review your case thoroughly, a dedicated agent has been assigned to provide guidance on the return and refund process.
We look forward to assisting you directly and resolving this situation.
Best regards,
Brooke from Wuffy
Marc was very friendly and…
Marc was very friendly and professional. He helped with my issue and was very appreciative.
23 March 2026
Unprompted review
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