Does this company ever exist? Is it legit?My parcel is in transit since the beginning of February up to now, why? Despite sending several proofs of payment the tax duty is registered as still unpaid.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Really a useless service. My parcel has arrived in Cape town over a week ago already but it still hasn't been delivered, they don't answer calls and the WhatsApp service is just as useless, we walk in... See more
Just another message(no 4) to enquire the use of the most pathetic courier service ever in GSF Express. My delivery will again not be done because over a period of 7 day they have not answered their... See more
I was very worried when I heard my Temu package was handled by GFS as their reviews everywhere are very poor and negative. I was pleasantly surprised though. My parcel was delivered a day early, the c... See more
You cant complain about customer support because there is none. You can only contact via whatsapp follow the step untill they say an agnet will get back to you. Hours later a representative gets back... See more
The person answering is incompetent and highly suspicious! Although I've made the online customs duty fee payment and submitted proof he kept on asking me to submit proof of payment via whatsapp whic... See more
They keeping the packages for themselves. It's a Saudi based company with random delivery people here . Probably friends or family. Anyway I asked Dudula south Africa to go investigate. Temu refunded... See more
Total incompetence. Delivery is supposedly out since the 22nd November but to date on 10th December no delivery has arrived and no-one has called me. Temu App shows out for delivery 8 times and resche... See more
Not worth that one star I have given it. I buy numerous goods from Temu and received all my packages well within two weeks. This is the first time that they have use dthis courier service and afetr t... See more
I am really relieved and happy to be able to give them a 5 star rating after seeing all the negative reviews. I received an email from Temu on Saturday, 13 September at 13h30 to inform me that my parc... See more
I have never dealt with such incompetent people in my life. I really hope TEMU stop using them. Their links doesn't work. After do bank transfer, they are not capable to allocate payment to the refere... See more
My package has been stuck in transit for 79 days and GFS refuses to take any responsibility. Every single time I contact them, they deny giving me any information and tell me to go back to the sender,... See more
This is my first online shopping experience with Temu and GFS Courier Services and my last! worst company to deal with ever!I have tried calling since last week and my delivery has not yet been deli... See more
GFS. Impossible to connect with them. Neither by their WhatsApp, email or phone. Parcel landed in Johannesburg late December '25 , notification out for delivery from about 28th December. Still not rec... See more
Wish i could rate them a 0. TERRIBLE TERRIBLE company. They lie, they steal and they don't deliver your TEMU orders. I hope TEMU quickly learns there tricks and doesn't use them. It will put... See more
Should Temu send an order with GFS Express South Africa again, I will cancel the order immediately. They are sitting with three packages that have been out for delivery since Saturday. Today is Tues... See more
Can't believe the incompetency of this company can't mail them to put a complaint in writing or speak to a manager.They claim the parcel was delivered yesterday 16/12/25 but nobody was at work as it... See more
Just got a message from Temu that my parcel was returned. Never even had the courtesy of a phone call or anything from GFS Express. Can't understand how Temu still continues to use these freaking idio... See more
Every single day, a different delivery agent contacts me asking for my home address — and then never shows up. The next day, another agent does the same. It has been going on like this for days. I a... See more
By far the quickest courier service I have ever used even beats the Courier Guy.Both my temu parcels were delivered the day after they arrived in South Africa
They Refuse to deliver during work hours.. You give work address, and they try deliver after hours and or on weekends its insane.. I now have to drive to work on a weekend to even get the package, w... See more
I was initially concerned that GFS might not provide good service due to some of the negative reviews. However, I was pleasantly surprised and impressed with their excellent service. I received my pac... See more
If I can rate this company in the negative I would. I have never dealt with such imcompetant service ever. They failed to deliver my parcel on time , tell me I have to wait for a driver to contact me... See more
The only reason om rating 1 star is because -10 isnt available. My package was ordered over 3 weeks ago and been "out for delivery" since 28 October its now 3 November. Every time I call the call ce... See more
I AM WAITING FOR MY ORDER FOR WEEKS NOW THEY DONT TAKE CALLS THE NUMBER IS ALWAYS UNAVAILABLE. PACKAGE IS OUT FOR DELIVERY BUT I DONT NO WHERE BECAUSE THEY DONT EVEN RESPOND TO US TO LET US NO WHATS H... See more
Gfs doesn't deserve even 1 star this is the worst poorest service no communication no straight answer. My order was supposed to be delivered on between 16 and 29. Since from 28 on their status it's ou... See more
Gfs couriers is supremely useless. I got an email LAST WEEK that my parcel is out for delivery but its still not here. They give a number you can call but thats useless too because you cant even get t... See more
I ordered my package 19.09.2025 they now say they accidently sent my package from temu to Durban while I am in cape town :( the agents are a bunch of liars keep hanging up on me because they have no m... See more
They should not be given any stars. My granddaughter saved all her Christmas money to buy some jeans etc off Temu. It was supposedly delivered to our house on the 31st. Nothing arrived, no response f... See more
They claim they’re trying to deliver but no calls and you can’t get through to them. My parcel arrived at their warehouse on 7thAugust now 19th of August still not delivered 😳 I can’t believe Temu us... See more
The worst customer experience I have ever had. Phone is not going through and there is only 1 option for contacting them. At this point I am just waiting for last applicable date then I will request... See more
The worst service ever!!! My package was out for delivery but the driver called me and said that my location is far from where he was (7 minutes away) and straight out told me that he will not de... See more
Horrible service.. Its the only delivery service that consistently fails to deliver on time. Their drivers are equally as bad, they barely respond, are slow and this week I had mine cancel a delivery... See more
After reading all the negative reviews, I expected my package (purchased from Temu) to never arrive or a month late. I received a WhatsApp message (included with an OTP number) from GFS Express last... See more
I placed an order on Temu and GFS was selected to deliver my parcel. When I tracked my parcel using the tracking number provided to me, it showed that it was delivered on the 14th October 2025 but I h... See more
The worst courier company ever !! Temu needs to cut ties with them , they take forever to deliver your packages!!! And they can never give you a straight answer as to when their drivers are going to c... See more
Waiting for you my order over update for three days shows they try to reach me regarding delivery yet no calls, emails or sms stating they trying to reach out. I went on the WhatsApp page absolute wai... See more
If I could do NO stars that would be my option- WORST COURIER SERVICE EVER!!!!!!!!!!!! My parcel has been lying in my city for over a week and there is just NO explanation! Im not allowed to Go fetch... See more
Been making updates on there systme saying client is not available which is utter rubish. When I called them to find out what is going on and when is my package beeing delivered they could not answer... See more
Title: Unreliable Service and Zero Communication, bad delivery Rating: 1/5 stars Review: I am extremely disappointed with GFS Express. My parcel (Tracking #: GE2512181021715 has been stuck "Out... See more
It is difficult making a call to them. They don't answer your calls. My parcel from Temu use to be delivered to me without any success. No calls, no WhatsApps, no SMS's. Tuesday evening I got an upda... See more
Can someone please explain to me what fuckery of a company this is.. My parcels arrived 20th December in the city and till today the 3rd of January 2026 I haven't received them.. All I get is an ou... See more
I had a package coming from TEMU and they decided to mark the package out for delivery on a Sunday. Noting came. The Monday same thing, package marked for delivery this time later in the evening w... See more
I rarely leave reviews, but my experience with GSF was so frustrating that I feel obligated to warn others. From the start, communication was a disaster. I called multiple times over several days... See more
Worst service ever, they cant reply on their what's app messages phones just ring. Updates about parcels not updated. Still waiting for my parcel now 2 weeks. They are just as bad as Buffalo services... See more
Gfs collected my oder from Temu and says they cannot deliver it to me as they cannot pick up my adress. Now driver is sitting with my order and when I contact him is is giving me attitude
GFS express was supposed to deliver my parcel on Friday 14th November. Status had changed to out for delivery however no delivery was attempted. The following day, the courier guy contacts me and is l... See more
My Temu parcel was sent in two parts, the one with a single item it it was delivered. The other one with the bulk of the order in it never arrived in spite what feels like hundreds of call of which mo... See more
I regret trusting this courier service…
I regret trusting this courier service company,i want my orders what kind of service is this
7 March 2026
Unprompted review
Does this company ever exists?
Does this company ever exist? Is it legit?My parcel is in transit since the beginning of February up to now, why? Despite sending several proofs of payment the tax duty is registered as still unpaid. It seems some people are stealing our parcels. GFS is bad news if it ever exists
4 March 2026
Unprompted review
GFS express is the worst
GFS express is probably hands-down the worst courier that Temu could’ve ever chosen for south africa. nonexistent customer service, extremely slow and very unprofessional.
when I eventually got through to customer support, they just told me it’s out for delivery (i can check this myself on the website), but "they have no way of contacting the driver" until they are unable to deliver the package that was supposed to be delivered today.
PLEASE MAKE IT MAKE SENSE!
Extremely anxious, because i have a few more packages that are being "handled" through GFS.
24 February 2026
Unprompted review
Delivered but not Received no verification or calls to deliver
I ordered stuff for my daughters baby shower all went well until I had to deal with GFS courier, on 22 Feb they state parcel out for delivery on 23rd phoned and lady refusing to give name telling me it’s not her problem she works from home,asked to put me through to manager you she puts the phone down on me,all of the sudden at 19:00 the parcel has been delivered which I did not receive nor did I get a phone call, then I phone and it’s stated it was delivered, the more I explain I did not receive the more I must wait till I receive or someone to phone me and when I raised the question who was it delivered to and how if I have a code that I need to give it was stated a lot of people don’t have WhatsApp so code not needed on delivery meaning anyone can receive a parcel from GFS why and how is this possible
24 February 2026
Unprompted review
Worst customer service
Worst customer service I have ever experienced , for several days they have not responded
22 February 2026
Unprompted review
Super pathetic service!
Parcel arrived in Cape Town 13 days ago, still not delivered. All the call centre can say is that they will escualte my delivery. Pin location was requested more than a week ago but still no parcel. Worst service I have ever had from any courier company. Not even worth the 1 star!
11 February 2026
Unprompted review
This must be the absalute worst company…
This must be the absalute worst company to deal with. Their tracking says out for delivery. But they also state that could take up to 6 days to get to you. Who has 6 days just to wait and see if they turn up.⅘
19 February 2026
Unprompted review
Liers
Liers, they will write delivery attempted while the courier who received the address never communicated and doesn't respond when called.
11 February 2026
Unprompted review
Absolutely pathetic courier services
Absolutely pathetic courier services, they lie that they are trying to deliver your package and never ever show up to your house.
Absolutely pathetic... They should just flipping close
10 February 2026
Unprompted review
My parcel was opened and resealed with…
My parcel was opened and resealed with a clear tape the box that had my items was ripped opened and 5 items removed all my jewelry and bags that I ordered were not in the package. I am totally appalled by GFS
10 February 2026
Unprompted review
Incompetent
I have never dealt with such incompetent people in my life. I really hope TEMU stop using them. Their links doesn't work. After do bank transfer, they are not capable to allocate payment to the reference. I am struggling now already 11 days getting my order do to above
9 February 2026
Unprompted review
GFS express
They Refuse to deliver during work hours..
You give work address, and they try deliver after hours and or on weekends its insane..
I now have to drive to work on a weekend to even get the package, whyyy does this need to happen on a weekend???????
7 February 2026
Unprompted review
GFS EXPRESS ITS BEEN A MONTH
GFS EXPRESS MY PARCEL HAS BEEN IN YOUR HANDS SINCE THE 4TH OF JANUARY 2026. THE TRACKING STATUS SAYS EVERY DAY OUT FOR DELIVERY.
WHEN I CALL THE USELESS EXCUSE OF A JOKE CALL CENTRE YOUR RUNNING, THEY EITHER HANG UP, OR TELL ME MY PARCEL WILL BE DELIVERED THE NEXT DAY. THE AGENT THAT I THOUGHT WOULD KEEP HER WORD APOLOGIZED AND SAID THE PARCEL US STILL AT THE HUB IN WATER FRONT. AND SHE WOULD GET HER MANAGER TO CALL ME BACK WITHIN AN HOUR WHICH WAS WEEKS AGO AND NEVER HAPPENED.
AFTER NUMEROUS OF PHONE CALLS I MADE WITH MY OWN AIRTIME AND MY CUSTOM FEES I PAID AND MY TIME OF HAVING TO PUT OFF THINGS DUE HAVING TO WAIT IN FOR MY PARCEL IS UNBELIEVABLE. THIS IS BY FAR THE WORST SERVICE I'VE EVER RECEIVED.
AND GUESS WHAT I CALLED IN YESTERDAY ONCE AGAIN. THE FIRST AGENT HANG UP ON ME. AND THE SECOND AGENT TOLD ME MY PARCEL HAD BEEN SENT BACK TO CHINA.
I'LL NEVER ORDER FROM TEMU AGAIN. THIS IS THE WORST CUSTOMER EXPERIENCE AND SERVICE I'VE EVER RECEIVED. I RATE YOU A 0.BUT HSVJBG TO COMPLETE MY REVIEW IM FORCED TO RATE YOU SOMETHING.
ITS LITERACY BEEN MORE THEN A MONTH I ORERED LAST YEAR EARLY TO MID DECEMBER 2025 AND STILL NO PARCEL AND FOR SOME REASON YOUR SENDING MY PARCEL BACK?BUT YOUR NOT WORRIED AS LONG AS YOUR COLLECTING ALL YOUR SCAM CUSTOM FEES.
GUESS ITS WHY YOUR COMPANY IS UP AND RUNNING RIGHT, JUST SCAMMING CUSTOMERS TO PAY THE CUSTOM FEES. THEN FAIL TO DELIVER AND END UP SENDING PARCELS BACK TO CHINA.
7 January 2026
Unprompted review
Gfs express Durban Poorest service
Gfs doesn't deserve even 1 star this is the worst poorest service no communication no straight answer. My order was supposed to be delivered on between 16 and 29. Since from 28 on their status it's out for delivery still today.
5 February 2026
Unprompted review
I use my first time this company to…
I use my first time this company to order in Temu, it was status “out for delivery” and after 4 days any information!!!!! Any contact with them!!! The worst company!!! Still don’t know where is my parcel!!!
5 February 2026
Unprompted review
Enough of this fraud and corruption at GSF Courier Service!
I see that many reviews have absolutely denigrated this courier service and to date, nothing has changed so this is really a redundant exercise in most ways. But, let me add to the slew of invective against this deplorable courier service to also include my utter disgust at Temu for insisting on using this fraudulent company again and again. As others have stated, Buffalo Logistics, the other company Temu utilizes has always been reliable. GSF has repeatedly disconnected my calls, my package has been long overdue. There are facetious messages of promised delivery on the tracking system. Temu merely offers a paltry apology that the package is significantly overdue, but nothing else. GSF customer service is also unprofessional, and markedly unhelpful. They become distant and disconnect one when one asks direct questions about the misleading promises of delivery and why the package is still been sorted when it's been sitting in the warehouse according to them for weeks, yet, is also somehow simultaneously 'out for delivery'. Ridiculous and simultaneously ludicrous to be internationally recognized and be corrupt. This mass manipulation and fraudulence on both Temu (who have clearly ignored the patent permeation of complaints about GSF and continue to use them) and GSF, liars and thieves, must cease immediately!
Dr Davids.
3 February 2026
Unprompted review
They should not be given any stars!!
They should not be given any stars. My granddaughter saved all her Christmas money to buy some jeans etc off Temu. It was supposedly delivered to our house on the 31st. Nothing arrived, no response from GFS on queries. My husband phoned and asked for help first thing yesterday morning and they said they would get back to him. We're still waiting. We have been trying all day. My 11 year old granddaughter was so excited to get her clothes, now she has no clothes and no money left, she's really upset!!
2 February 2026
Unprompted review
GFS can't find GE2601070050176 zero…
GFS can't find GE2601070050176 zero comms always investigating.
28 January 2026
Unprompted review
Absolutely terrible service
28 January 2026
Unprompted review
Lies and bad service of GFS express
I ordered good from Temu and paid the VAT and import duty on 01/01/26.
I have not to date received my arcel. On their said the order says that they tried to deliver without success twice. That is a complete lie, I am always home and no one phoned to say I am at your door or I am lost. Will not use Temu again bcause of this terrible service of their couriers.
27 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.