I didn't receive the PDF initially, it took a few emails and using their chat bot to finally get one. The PDF looks good but the initial experience wasn't great.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Such a great experience, we used the treasure hunt for a work social day to help team building and everyone had a great time. Bryn was so helpful from start to finish! Thanks!
We thoroughly enjoy all puzmats and believe we have completed them all but that doesn’t stop us doing them again and sharing them with friends and family as gifts. They entertain all ages from our fiv... See more
We played The Great Game with approximately 30 people split in 5 teams. People loved it ! It was a great way to enable the non-Londoners among us (an overwhelming majority) to discover the city. Quest... See more
Company details
- #21 of 27 best companies in Toy and game manufacturer
- #10 of 10 best companies in Corporate entertainment service
- #17 of 21 best companies in Event Planning Service
- #101 of 127 best companies in Game Shop
- #160 of 181 best companies in Hobby shop
- #7 of 8 best companies in Party Planner
About The Great Game + Puzmat
Written by the company
Contact info
152-160 City Rd, EC1V 2NX, London, United Kingdom
- 07921074218
- info@ggtreasurehunts.com
- ggtreasurehunts.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very fast shipping
Very fast shipping. That’s first. Second - just started playing and I can tell I’m going to love it. Puzmat2 is in my future. Thank you everyone!
Good fun
Good fun. This septuagenarian couple tackled the puzmat one section each day (to stop ourselves doing it all in one go!) The difficulty level meant it was challenging but one or other of us spotted the next step without ever getting totally stuck (so we never became frustrated with it) Will probably treat ourselves to the other two puzmats in due course.
Absolutely genius
Absolutely genius. We loved completing the Puzmat and can’t wait to do more. Really great fun, and you can do it in your own time.
great fun with some good challenges
great fun with some good challenges, the origami was tricky at first lol
Great service quick and easy to order
Great service quick and easy to order, I had a few questions but I was able to find the answers. Excited for the game!
Great family fun
Great family fun; lots of banter and minor arguments about answers. Took about 4 hours.
We've completed all three Puz Mats now…
We've completed all three Puz Mats now and loved everyone. It's so different, suits several generations and can be left for a break you have a rest. We did our last one New Year's eve, goes down well with a glass or two which inevitably adds to the fun but can also send you off on a tangent. Can't wait for the next one
Great fun for everyone in the family :-)
Loved the puzzles...
Loved the puzzles and about the right length. Delivery took a while due to the postal strike, but everything as promised.
Would be improved if there were a couple of copies of the mat included, so that two teams could work on it at the same time in competition, for example, as you need to write on your copy as you go along.
Puzmats are brilliant!
Not only are the Puzmats brilliant and were a very successful family party activity, Customer Service was also superb. I had received the wrong Puzmat that I ordered, I telephoned and although I didn't receive a follow up e-mail I did receive the correct order on Christmas Eve. Many, many thanks!
Such a clever game!
Such a clever game. No idea which evil genius came up with all these interwoven problems!
Three adults completed this. We noticed that only one of us at any one time knew what was going on! However between us we solved the puzzle.
This was a Christmas gift and we completed it in a hotel room so didn’t have access to a couple of the everyday objects needed, however we were able to improvise. The website with hints and clues was easy to access and helpful.
We had to work hard and it took time but really enjoyed it!
Fun and challenging
The tiger puzzle was not too hard but was challenging enough. It kept our family entertained and we had a lot of fun for a couple of hours. The other 2 puzzles in the set have gone with our kids to uni as a fun game night with their housemates.
A mix up with packages meant I received…
A mix up with packages meant I received something different to what was ordered. The customer service was very good and the issue was sorted in no time. Five star service.
Great fun doing PU2MAT
Great fun doing PU2MAT. Spread over 3 days took two of us about 6 hours. Original and taxing at times. Will certainly try your other games
A brilliant game
A brilliant game - highly recommended!
Challenging but fun, we have done both Puzmat ganes now, usually we do roughly half one day then complete the second day.
Never known a company have the owners whatsapp details on the website, let alone have them respond to questions over the christmas period. FANTASTIC customer service, I cannot rate it highly enough
Puzmat is a fun family game
Puzmat is a really fun puzzle game. Very cleverly made and gets the brain ticking over. We enjoyed it so much, we have ordered the other two mats that are currently available
Purchased to play New Years Eve
Purchased to play New Years Eve with friends. Initially it was quite hard to work out what to do but we did manage to get started with help from the tips online. However, we were a group of 8 reasonably intelligent adults and I don’t think there was enough to keep everyone engaged and most of our group drifted away. The remaining smaller group completed three of the sections in about 2 hours but didn’t finish the puzzle as time was creeping towards midnight. I’d say the puzmat is challenging and suitable for a max group size of about 4 adults. I enjoyed working out the clues and would recommend but you need to allow lots of time to complete it.
Brilliant! A fun and intellectual game 😊
The Puzmat was perfect entertainment for us 3 adults on Christmas Eve 😊 It kept us riveted for 3 hours. It's an excellent alternative for those who love solving puzzles in Escape Rooms. Will definitely buy another version 😊
Fantastic
Absolutely brilliant idea for a game. I bought the puzmat for something different to do with the teenagers over Christmas. It was a huge success, we sat, we chatted, we worked it out together. Safe to say we will be trying the other ones.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








