Ghost Accommodations Reviews 4

TrustScore 4 out of 5

4.0

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Company details

  1. Property management company
  2. Apartment Rental Agency
  3. Property Developer
  4. Serviced Accommodation
  5. Short term apartment rental agency
  6. Vacation rental

Written by the company

Ghost Accommodations was founded by two partners who saw a clear gap in the market. After working closely around property and hospitality, we noticed that many landlords were settling for traditional rental models that often limited the true potential of their properties. At the same time, guest expectations were evolving, with travellers seeking higher quality, better located, and more thoughtfully designed stays. We created Ghost Accommodations to bridge that gap. Our aim was simple. To help property owners unlock more value from their properties through serviced accommodation, while delivering a far better experience for guests. Today, Ghost Accommodations operates as a UK-based serviced accommodation management company, specialising in short-term rental management across prime locations. We work closely with property owners to transform and optimise their properties, helping them achieve stronger, more consistent returns through a fully managed, hands-off service. Our process begins by preparing properties to meet high serviced accommodation standards, including refurbishment guidance, furnishing, and layout optimisation. Once ready, we take over full management, covering listing optimisation across platforms such as Airbnb, Booking.com, VRBO, and our own direct booking platform, alongside dynamic pricing, guest communication, housekeeping, and ongoing maintenance to ensure high occupancy and performance. For guests, we provide premium serviced accommodation designed for comfort, convenience, and reliability. Each property is professionally prepared to a high standard, offering clean, well-presented spaces with seamless self check-in and responsive support throughout the stay. Whether travelling for business or leisure, guests can expect a smooth and enjoyable experience from start to finish. What sets Ghost Accommodations apart is our attention to detail and commitment to consistency. We combine data-driven strategies with a hands-on, personalised approach, ensuring both property owners and guests receive a professional and dependable service. Our goal is simple. To create exceptional stays for guests while maximising the value and performance of every property we manage.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

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Rated 5 out of 5 stars

Lovely stay at this apartment with the…

Lovely stay at this apartment with the Mrs on our getaway holiday to London. The place was clean and Gavi really made us felt welcome with fast communication aswell and full of information about touristic things to do around town. It’s in an impeccable location aswell, really easy to get to places via the tube and busses. Would stay again when I visit London.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had the pleasure of working with…

We’ve had the pleasure of working with Ghost Accommodation on several short lets, and the experience has been consistently excellent. They are professional, responsive, and genuinely committed to providing a high standard of accommodation for guests.

Communication is always clear and timely, which makes coordination seamless from start to finish. The properties are well-maintained, clean, and thoughtfully prepared for each stay, reflecting great attention to detail. It’s clear they take pride in what they offer

26 February 2026
Unprompted review
Ghost Accommodations logo

Reply from Ghost Accommodations

Thank you so much for your kind words, it truly means a lot to us.

Working with you has been an absolute pleasure, and your consistency, attention to detail, and high standards play a huge part in delivering the level of experience we aim to provide for our guests. We really value the role you play in maintaining our properties and helping everything run smoothly behind the scenes.

Looking forward to continuing working together and growing even further.

Rated 5 out of 5 stars

Highly recommend Ghost Accommodations to any landlord

Working with Ghost Accommodations over the past year has completely changed how I view my properties. Transitioning from traditional long term letting to serviced accommodation has allowed me to maximise my returns while still having full confidence that my properties are being looked after to a very high standard.

What stood out to me most is how hands off the process has been. The team manages everything seamlessly, from guest communication to maintenance and presentation, ensuring the properties are consistently performing and well maintained. It has truly turned my properties into high performing assets rather than something I simply held onto.

Their professionalism, attention to detail and commitment to delivering results have made this a stress free and rewarding experience. I would highly recommend Ghost Accommodations to any landlord looking to optimise their property’s potential.

6 September 2025
Unprompted review
Ghost Accommodations logo

Reply from Ghost Accommodations

Thank you for such a fantastic review, we really appreciate it.
It’s been a pleasure working with you and we’re glad to hear the shift to serviced accommodation has made such a positive difference. Creating a completely hands off experience while maximising performance is exactly what we aim to deliver.
We truly value your trust in us and look forward to continuing to achieve great results together.

Rated 5 out of 5 stars

Great short stay in Mayfair

Great short stay in Mayfair. The location was perfect—easy to walk everywhere. The flat was clean, comfortable, and matched the photos. Check-in was simple and the host was responsive.

1 April 2026
Unprompted review
Ghost Accommodations logo

Reply from Ghost Accommodations

Thank you so much for your kind words, Umar. We’re really glad you enjoyed your stay and the Mayfair location. It was a pleasure hosting you, and we hope to welcome you back again soon.

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