I have order multiple patches and coins through the Ghost Patch team. My wife has ordered me patches through them as well. From the time I order, to the time they’re put on my wall, there’s clear comm... See more
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SO DISAPPOINTED IN GHOST PATCH ENTERPRISES. WE HAVE SPENT OVER $100,000. ON GHOST PATCHES OVER THE PAST TWO (2) YEARS TO STOCK OUR POLICE-FIRE-EMS STORE IN FLORIDA THEY DO MAKE AMAZING HIGH-QUALITY P... See more
Highly recommending these guys! We just got our order of Flex Shields in and they look phenomenal. Gjost Patches customer service throughout the process was top notch, even with me having to change... See more
Our department use to order patches and coins from China and we were not happy with the quality of the products. We saw Ghost Patch was run by fellow Officers and gave them a try and they did not disa... See more
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Extremely Disappointed – Poor Service and Quality Control
I ordered 100 custom patches from Ghost Patch Custom in early May for a military exercise scheduled for early July. Despite their claim that custom patches take 5–6 weeks to produce, our order took over 12 weeks to arrive—well past the event where the patches were intended to be handed out.
When we tried to check on the order status throughout the process, we received the same vague response about production timelines and no helpful updates. When the patches finally did arrive, they had misspelled the word "Operation"—a clear error.
We double-checked the proof we sent them, and it was correct. Yet instead of owning the mistake and offering a refund or reasonable credit, they insisted we return the patches so they could remake them. This could potentially take another 12+ weeks—long after the event was over and the patches are no longer needed.
Their best offer was a 10% discount on a future order.
I genuinely wanted to support this company because of their mission, but the customer service was unhelpful, slow, and dismissive. We’re now out $450 with nothing to show for it. I would not recommend using this company if you’re on a deadline—or expect quality customer service.
22 July 2025
Unprompted review
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