Very disappointed with these bags. The material catches on my clothes and pulls the threads out, which has already ruined a few outfits. For the price, I expected much better quality. Unfortunately... See more
Company replied
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See what reviewers are saying
What I love about this brand is integrity. They own up to their mistake and do their best to rectify the situation. Bought 3 handbags as gifts. They arrived in perfect condition but one had a li... See more
Company replied
Had the worst experience with @giarte. I requested a return the moment my bag arrived and they completely ignored every email and WhatsApp message. No return label, no communication. This is unaccept... See more
Company replied
I got the Paphia bag from Giarité as a gift for my fiancée, and it honestly exceeded my expectations. The design is what first caught my eye, it has this really clean, sculptural look that feels mod... See more
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Company details
Written by the company
Giarité is a vegan & cruelty-free luxury fashion brand dedicated to empowering women and elevating the luxury experience through positive impacts. As a female-led company, we understand the modern woman’s desire for luxury, minimalism, and guilt-free statement pieces. We believe that fashion should never involve cruelty, which is why Giarité is dedicated to leading the industry toward a more eco-conscious and cruelty-free direction, benefiting both humans and animals.
Contact info
85 Great Portland Street, First Floor, W1W 7LT, London, United Kingdom
- support@giarite.com
- giarite.com
3.4
Average
100 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The products are absolutely stunning
The products are absolutely stunning. Diana in customer service quickly helped resolve a minor issue with amazing communication and outstanding service. Would highly recommend!
15 January 2025
Unprompted review
Reply from Giarite
Hi Duncan,
Thank you so much for your fantastic review! We're absolutely delighted to hear that you love our products and that Diana was able to assist you so seamlessly. Providing exceptional service is always our goal, and it's great to know we hit the mark.
Your kind words and recommendation truly mean the world to us. We truly appreciate your support and look forward to helping you find your perfect bag again soon!
Warm regards,
Giarité Customer Service Team
Stunning purse!
This purse is a true showstopper, with its glimmering embellishments and intricate design that create a dazzling sparkle, catching the light from every angle. Its versatility is unparalleled, seamlessly enhancing any ensemble from day to night. A perfect fusion of elegance and glamour, elevating any look and turning heads wherever you go.
4 January 2025
Unprompted review
Reply from Giarite
Hi LC,
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your purse and that it’s adding the perfect sparkle and elegance to your style. It truly means a lot to us!
Thanks again for sharing your feedback, and we hope it keeps turning heads wherever you go!
Kind Regards,
Giarité Customer Service Team
Order placed…… with a lovely discount
Order placed…… with a lovely discount, handbag received very quickly and when it arrived the packaging was lovely the handbag itself was stunning and so well made it will absolutely be a wardrobe staple for many years to come If you’re thinking of purchasing do you won’t regret it
3 December 2024
Unprompted review
Reply from Giarite
Hi Tracey!
Thank you for your amazing review! We're thrilled to hear you loved the quick delivery, beautiful packaging, and the stunning handbag. We’re so glad it’s become a wardrobe staple for you!
Thanks again for choosing Giarité—we can’t wait to serve you again soon.
Best regards,
The Giarité Team
My favorite
I love your design firstable but a lot of people gave me compliments when I had a bag to the dinners and parties. Compliments are very common in UK and USA but not in Japan. So, it was rare experience to have.
20 December 2024
Unprompted review
Reply from Giarite
Hi Yoyo,
Thank you so much for sharing your feedback! We’re absolutely thrilled to hear that you love our design and that your bag has been the star of your dinners and parties! 🎉 We’re especially excited to hear how it’s been such a rare and special experience in Japan — it’s great to know our bags are making an impact, no matter where you are.
Your compliments mean the world to us, and we’re so grateful for your support! We strive to create products that not only turn heads but also stand the test of time. If there’s anything we can do to earn that extra star on your next review, please don’t hesitate to let us know. We’re always here to make your experience even better.
Thanks again for choosing Giarité — we can't wait to see you rocking your bag at more fabulous events!
Best regards,
The Giarité Team
Super happy with my purchase
Super happy with my purchase! Good quality product with nice packaging! Love that it comes with a crossbody option. Practical n functional! Good size.
7 December 2024
Unprompted review
Reply from Giarite
Hi Kelly,
Thank you so much for your fantastic review! We’re absolutely delighted to hear that you’re super happy with your purchase! 🌟 We take great pride in offering high-quality products that are not only stylish but also practical and functional — and we’re so glad to hear that the crossbody option and perfect size are exactly what you were looking for.
It’s great to know that the packaging made a positive impression as well! We believe the unboxing experience should be just as special as the product itself.
Thank you again for choosing Giarité — we can’t wait to see how you continue to rock your new bag!
Best regards,
The Giarité Team
The nicest bag I have ever owned!
This bag is beautiful and timelessly stylish. Well made of high quality materials so it will look good for many years to come.
Fast delivery and quality packaging with drawstring dust bag to keep it in top condition.
Many of my friends have admired this bag.
Thank you
30 October 2024
Unprompted review
Reply from Giarite
Hi Julia,
Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you’re in love with your bag and that it’s getting so much admiration from your friends. 🌟
We’re proud to offer timeless designs made with the highest quality materials, ensuring that your bag will continue to shine for years to come. It’s fantastic to know that the fast delivery and thoughtful packaging — including the drawstring dust bag — are helping keep your bag in perfect condition!
Your kind words mean the world to us, and we’re so grateful for your support. We can’t wait to see you rock your beautiful new bag for many more years ahead!
Thanks again for choosing Giarité!
Best regards,
The Giarité Team
Super speedy delivery and fabulous bag!!
8 December 2024
Unprompted review
Reply from Giarite
Hi Sandra,
Thank you so much for your amazing review! We’re so glad to hear you had a super speedy delivery and that you’re loving your fabulous new bag! 🚚✨ We always strive to get your order to you as quickly as possible, and we’re thrilled that you’re enjoying the bag as much as we enjoy creating it.
If you need anything else, don’t hesitate to reach out — we’re always here to help!
Thanks again for choosing Giarité!
Best regards,
The Giarité Team
This is the ultimate girls' night out party bag
First, it was extremely easy to purchase my Brilly on your website and the choices were clear. Your ads on Instagram are what prompted me to buy.
14 December 2024
Unprompted review
Reply from Giarite
Hi Michele,
Thank you so much for your kind words! We’re thrilled to hear that your experience on our website was smooth and that our Instagram ads helped you discover the Brilly. We work hard to make the shopping process as easy and enjoyable as possible, so it’s great to know that you found everything clear and straightforward.
If you ever need anything or have more questions, don’t hesitate to reach out. We’re always here to help!
Thanks again for choosing us, and we hope you love your Brilly!
Best regards,
Giarité Customer Service Team
AVOID!!! They don’t comply with Consumer Contract Regs
AVOID!!!
Customer service is shocking and they will do everything they can to avoid complying with Consumer Contracts Regulations.
I ordered a bag, it was 20% off, it arrived quickly and well packaged - all good so far. But I didn’t think it was worth the money, so requested a return. The return was approved and I was provided with a label. I had issues with the label, and in trying to resolve it via their support, was then told that I couldn’t return after all, no returns on discounted goods, ‘this was clear in their terms and conditions’ apparently. Giarite knows fine well that it doesn’t matter what its terms and conditions say - the law applies and customers have a right to return for refund. Also, if you are going to make it difficult for people to get a refund, atleast tell them before they check out, don’t assume that people will go looking for terms and conditions that aren’t even legal.
So I returned anyway. Giarite received it on 27th November and are still refusing a refund. In all of this time, the only ‘support’ and conversation I have been able to have with Giarite has been with Diane, Diane is clearly a bot and has sent me the same reply about 5 times now.
Im now having to go to the Consumer Ombudsman.
Update 3/01/25 - I got a refund but only after posting this review. Their initial tactic was to blackmail me - if I could just delete/edit the review, they would go ahead and refund me. I told them I would reconsider the review once refunded and thankfully they didn’t continue the blackmail attempt, they refunded me.
19 December 2024
Unprompted review
Reply from Giarite
Hi Sam,
Thank you for sharing your feedback, and I’m truly sorry to hear about the experience you’ve had. We understand how frustrating this must be, and it’s certainly not the level of service we aim to provide.
We take customer satisfaction and consumer rights very seriously, and I can see that our communication around our return policy for discounted items could have been clearer. I deeply apologize for any confusion caused, as well as for the repeated responses you received. That’s certainly not the experience we want for you.
I’ve reviewed your case, and I’m happy to confirm that your refund has already been processed. If you haven’t received it yet, please reach out, and I’ll personally ensure we investigate it for you.
Again, I truly appreciate your patience as we worked through this, and I’m sorry for the inconvenience. If you have any further questions or need additional assistance, don’t hesitate to contact me directly — I’m here to make sure everything is fully resolved for you.
Thank you for giving us the opportunity to improve.
Best regards,
The Giarité Team
Scam!
Scam!! Terrible customer service. Paid supplement for next day delivery on 17th November, it is 28th November and I have still not received anything despite 3 emails, one was replied to explaining the busy period is causing a delay. If this is the case they should not be offering next day delivery and allowing customers to pay for it when they can’t fulfil their order. If I don’t hear anything back I will be taking it up with the credit card company. How disappointing
28 November 2024
Unprompted review
Reply from Giarite
Hi Emma,
We’re really sorry to hear about your experience, and we completely understand your frustration with the delay. We’ve made every effort to communicate with you during this busy period, and we regret that the service has not met your expectations.
As promised, we will be refunding the shipping cost for your order, as we recognize we didn’t fulfill the next-day delivery commitment. Please send us your order number via email at support@giarite.com, and we will process the refund right away.
Thank you for your patience, and we appreciate your understanding as we work to resolve this. We hope to regain your trust.
Kind Regards,
Giarité Customer Service Team
crap CS and shipping rates a lie
Bought the bag on Monday and had to pay the £7 next day delivery. As I purchased after 1pm I knew I wouldn't receive it on Tuesday. However it's now Thursday and I've not received the bag nor has my order progressed nor has my email been responded to. Wanted it for my birthday this weekend but doesn't look promising. Very disappointed that the extortionate shipping cost doesn't actually account for anything
28 November 2024
Unprompted review
Reply from Giarite
H Rhiannon,
We’re truly sorry to hear about your experience, and we completely understand your frustration. We know how important it is to receive your order on time, especially when you’re planning for a special occasion. It’s disappointing to hear that we have let you down in this instance.
We’ve made every effort to communicate about any delays, but it’s clear we fell short in this case, and we apologize for that. As for the shipping cost, we understand your concern and, as promised, we will refund the next-day delivery charge for your order.
Please email us your order number at support@giarite.com, and we’ll process the refund right away. We’re committed to resolving this for you as quickly as possible.
Again, we’re really sorry for the inconvenience, and we truly appreciate your patience as we work to make things right.
Kind Regards,
Giarité Customer Service Team
Wow, just wow
Wow, just wow. I ordered a couple of these. The orders arrived super fast and the purses are just stunning. 😍. If I could rate higher I would but it only lets me give 5 stars instead of more . 10 stars all the way ! In particular one of the purses I bought is the multi colored crystal purse. Typically I like monotone but took a chance on the multi colored crystal purse too . Wow, it’s probably my most favorite purse I have ever owned .
23 November 2024
Unprompted review
Reply from Giarite
Hi Lesley,
Wow, thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you love your new purses, especially the multi-colored crystal one! It's always wonderful to hear that you took a chance on something a little different and it turned out to be your favorite. 😍
We really appreciate your kind words and the 5-star rating, even though we’d happily accept 10 stars if we could! 😉 Your support means the world to us, and we’re so glad we could deliver both fast service and products you absolutely adore.
Thanks again for your lovely review, and we hope to see you back soon for more beautiful pieces!
Kind Regards,
Giarité Customer Service Team
Bought the black Brilly bag and it’s…
Bought the black Brilly bag and it’s gorgeous. Very sparkly, but what I love is that it’s easy to open and comfortable to carry. Have beautiful bags that look great but aren’t user friendly. This ticks all the boxes.Enough room for phone, keys and lipstick. Ordered it Tues night and it arrived Thursday. It was beautifully packaged and I’m very happy I bought it.
25 October 2024
Unprompted review
Reply from Giarite
Hi Katy!
Thank you for your amazing review! We’re thrilled to hear you love the black Brilly bag and that it’s both stylish and easy to use. It’s fantastic that it arrived quickly and beautifully packaged!
We appreciate your support and hope you enjoy your new Brilly bag!
Warm regards,
Giarité Customer Service Team
Nice experience ❤️ beautiful and Amazing…
Nice experience ❤️ beautiful and Amazing bags
6 October 2024
Unprompted review
Reply from Giarite
Hi MK,
Thank you so much for your lovely review! We're thrilled to hear you had a nice experience and that you love our bags. Your support means a lot to us! If you have any questions or need assistance in the future, feel free to reach out.
Kind regards,
Giarité customer service team
I ordered the Brilly Hue a while ago
I ordered the Brilly Hue a while ago, it was beautifully packaged, the bag arrived in a dust bag and good quality box to store when not in use. The bag is stunning! The spare crystals were missing from the box so I contacted customer service, Diana got the extra crystals sent out to me within a week.
Fabulous bag, great after sales experience. Thank you!
2 October 2024
Unprompted review
Reply from Giarite
Hi Choi,
Thank you so much for your kind words! We're thrilled to hear that you're loving your Brilly Hue and that it arrived beautifully packaged. We take pride in making sure each bag is delivered in a way that reflects its quality, so it's great to know you were pleased with the presentation.
We're also glad Diana was able to assist you promptly with the missing crystals—customer satisfaction is our top priority, and it’s wonderful to hear that your after-sales experience was smooth and efficient.
Enjoy your stunning bag, and if you ever need anything else, don’t hesitate to reach out. Thank you again for your support!
Kind Regards,
Giarité Customer Service Team
Buy the countless other bags like it, they’re the same quality
Quite possibly the worst experiences I’ve had with a company. They advertised 3-7 day shipping and ordered because of this. 4 days go by and I reach out as I’ve heard nothing and I’m told their shipping department is on holiday for another 5 days (nowhere on the website was I made aware of this or that my order would be delayed). I requested them to cancel and refund my order as I wouldn’t receive the order on time for my event. They said this wasn’t possible as the 2 hour window had been passed and the only way for me to get a refund is to pay to send it back. Whilst trying to resolve this with customer service I suddenly get an email saying my order was on its way (days before the shipping department were meant to be back from holiday). They also started only answering one question per email leading to a lot of unnecessary back and forth. I finally gave up and cut my losses, I couldn’t be bothered trying to deal with returning after that. I didn’t even think I’d waste my time on this review until I finally used it for the first time the other night (dinner at a restaurant) and I got home to find 3 of the stones had fallen out. Not worth the price nor is it the quality they make it seem like. Just buy one of the many other similar (probably better) bags out there
9 February 2024
Unprompted review
Reply from Giarite
Hi Kirsten,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your purchase didn’t meet expectations, and we appreciate your feedback.
We understand your frustration with the shipping delay and the lack of communication regarding our shipping department's holiday schedule. This certainly isn’t the level of service we strive for, and we’ll be addressing this internally to ensure better transparency and communication moving forward.
As for the quality of the product, we take your concerns seriously. We never want our customers to feel disappointed with their purchase, and we’re sorry to hear about the issue with the stones. This isn’t reflective of the high standards we set for our products, and we’d like to make this right for you.
Please reach out to our customer service team directly at support@giarite.com with your order details so we can work on a resolution. We appreciate your feedback and will use it to improve both our product quality and our customer experience.
Thank you again for bringing this to our attention. We value your input and hope to provide you with a better experience in the future.
Kind Regards,
Giarité Customer Service Team
Amazing bag
Thank you too Giarite responding to my email and my previous post
Add to my post that I thought I’ve been scammed they had got in contact with me and sent me out a new bag. It’s amazing quality comes in the most precious box that was clearly misunderstanding. I would like to collect them from getting the matter resolved
7 September 2024
Unprompted review
Reply from Giarite
Hi Dorritt,
Thank you so much for your kind words! We’re delighted to hear that you love your new bag and that the issue has been resolved to your satisfaction. We’re glad we could clear up the misunderstanding and that you’re happy with the quality and presentation.
If you could update your post to reflect this, it would be greatly appreciated. Your feedback helps us improve and lets others know about our commitment to customer service.
Thanks again for your support!
Best,
Giarité Customer Service Team
Luna Black
Despite the order being delivered to India, they ensured I receive it before the holidays - I got it delivered in 6 days!
The purse (Luna Black) is beautiful, top notch, and quite sturdy. Perfect gift for my Fiancee.
6 October 2023
Unprompted review
Reply from Giarite
Dear CA Neel Anil Mehta,
We are thrilled to hear that your order was delivered promptly to India and that you received it in just 6 days! It’s wonderful to know that the Luna Black purse met your expectations in terms of beauty, quality, and sturdiness.
We strive to provide our customers with top-notch products and efficient service, especially during the holiday season. Your satisfaction is our priority, and we hope your fiancée loves her gift!
Thank you once again for sharing your experience and for choosing to wear Giarité!
Kind regards,
Giarité customer service team
Fantastic Customer Service
The customer service from Giarité is fantastic. Timely responses and helped immensely with my new sparkly purse! Love it!!
16 August 2024
Unprompted review
Reply from Giarite
Hi Ashley,
Thank you so much for your kind words about Giarité’s customer service! We are thrilled to hear that you had a fantastic experience and that our team was able to assist you in a timely manner.
Kind regards
Giarité customer service team
Thank you
Thank you. Love the bag and the customer service is efficient.
1 August 2024
Unprompted review
Reply from Giarite
Hi Yuliya,
Thank you so much for your kind words! We’re thrilled to hear that you love the bag and appreciate our customer service. Your satisfaction means a lot to us, and we’re always here to help if you need anything else. Enjoy your new bag!
Kind regards
Giarité customer service team
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