I paid for postage but instead received an email telling me my order was ready to be picked up in store.. I chose delivery because I couldn’t pick up. & I still haven’t been refunded for the cost o... See more
Company replied
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See what reviewers are saying
Fast customer service. My lamp I got wasn't working and they replaced it straight away with no troubles at all
Company replied
Terrific products and the staff are always Terrific.
Company replied
Easy to make online purchases Click & collect was simple to use Lovely helpful staff
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
Shop 3, 121 Byron Street, 2360, Inverell, New South Wales, Australia
- (02) 8837 2224
4.0
Great
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Terrific products and the staff are…
Terrific products and the staff are always Terrific.
19 April 2026
Reply from GiftBox - Inverell
Hi Nickole, thank you for taking the time to leave a five-star review! We’re thrilled to hear you love our Giftbox products and that the staff at SMGB Inverell were terrific :)
Easy to make online purchases
Easy to make online purchases
Click & collect was simple to use
Lovely helpful staff
3 September 2025
Reply from GiftBox - Inverell
Hi Lynn, thanks for taking the time to leave us a five-star review! We are so glad to hear of your easy experience with our GiftBox website and Click and Collect
Great service
Fast customer service. My lamp I got wasn't working and they replaced it straight away with no troubles at all
6 February 2024
Reply from GiftBox - Inverell
Hi Simon!
Your kind words about our staff are greatly appreciated. Providing excellent customer service is a core value, and we're pleased our team could contribute positively to your experience.
I paid for postage but instead received…
I paid for postage but instead received an email telling me my order was ready to be picked up in store.. I chose delivery because I couldn’t pick up.
& I still haven’t been refunded for the cost of delivery
9 November 2023
Reply from GiftBox - Inverell
Hi there Chloe, we're so sorry for the inconvenience this muck-up has caused you and our team have since refunded you for the delivery cost you were charged!
We hope to serve you better next time!
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