Bought something online with afterpay so I can collect it up person after told me it was rejected in person instead of a message wasting my time and still haven’t got my money back
Company replied
Location
Switch locationCentrepoint Shopping Centre, Shop 24, 307 Great Eastern Highway, 6056 Midland WA 6056, Western Australia, AU
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered and sent quickly however after paying for delivery it was then sent to the store and I had to collect which is no where near my house. It took 3 attempts of me going I store to collect before... See more
Fantastic same day delivery service! My order arrived about 2 hours after I ordered it. So much better than waiting weeks for Australia Post.
Company replied
Ordered a Bug-a-salt 3.0 online on a Saturday night and received it the next morning! Very impressed by the quick turn around.
Company replied
Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
Centrepoint Shopping Centre, Shop 24, 307 Great Eastern Highway, 6056, Midland WA 6056, Western Australia, Australia
- (08) 9469 6647
3.5
Average
4 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought something online with afterpay…
Bought something online with afterpay so I can collect it up person after told me it was rejected in person instead of a message wasting my time and still haven’t got my money back
26 December 2025
Unprompted review
Reply from GiftBox - Midland
Hi Brodie, thank you for leaving this review! Our On Demand team work week days so any rejected orders over the weekend are resolved during the week. I can see that you have been contacted by our On Demand team.
Ordered a Bug-a-salt 3.0 online on a…
Ordered a Bug-a-salt 3.0 online on a Saturday night and received it the next morning! Very impressed by the quick turn around.
30 November 2025
Reply from GiftBox - Midland
Hey Jeremy! Thanks for taking the time to leave us a five-star review! Wow! So quick! We're glad that were able to exceed your expectations!
Fantastic same day delivery service
Fantastic same day delivery service! My order arrived about 2 hours after I ordered it. So much better than waiting weeks for Australia Post.
4 October 2025
Reply from GiftBox - Midland
Hi Renee, thanks for taking the time to leave us a five-star review! We are so glad to hear of your fantastic experience with our GiftBox Same Day Delivery!
Ordered and sent quickly however after…
Ordered and sent quickly however after paying for delivery it was then sent to the store and I had to collect which is no where near my house. It took 3 attempts of me going I store to collect before they let me have it. It had my name and tracking number but no slip so they wouldn't hand it over. Being in WA and head office over East made it hard to communicate. The ladies were great but never again will I order online.
29 April 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.