I ordered online on the 22/6, my order was delivered 24/6! Great communication throughout, from both Giftbox and the courier. I was sent an email at every stage of the process, from ordering to fina... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Good communication letting me know my product wasn’t able to arrive next day due to stock availability (having to be shipped from warehouse) I haven’t recieved product yet. But so far very satisfied w... See more
Company replied
There was an issue with the same day delivery. I promptly received an email offering different postage options or refund. Took the different postage options. Great service in the big picture. I'll be... See more
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They excellent i often order my smokes for delivery but at the weekend they had trouble with their system and even when i rang they were so lovely and when they got it fixed they were nice enough to... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Quick and easy to order online for…
Quick and easy to order online for click and collect at time of collection staff was very friendly
13 May 2026
Reply from GiftBox
Hi Shayne, thank you for taking the time to leave a five-star review! We’re pleased to hear that it was quick and easy to place your Click and Collect order and that our Giftbox team were friendly during collection :)
Great, quick and easy shopping experience.
The shopping online was very easy, and the checkout was simple and quick. Then the collection of my purchase was just as easy. I am certain to be shopping here again.
10 March 2026
Reply from GiftBox
Hi Julie, thank you for taking the time to leave a five-star review! We’re so pleased to hear that you found our Giftbox website easy to navigate, check-out simple and quick as well as the click and collect collection easy.
same day delivery to country…almost👍
Almost same day delivery to country Victoria, very impressed👍👍👍👵🏻
14 May 2026
Reply from GiftBox
Hi Stephanie, thank you for taking the time to leave a five-star review and we are thrilled how fast the delivery was, especially for regular post! Thank you for shopping with Giftbox :)
Reply from GiftBox
Hi Dima, thank you for taking the time to leave a five-star review! We are glad your are happy with our Giftbox customer service as well as the delivery being on time.
Reply from GiftBox
Hi Caitlin, thank you for taking the time to leave a five-star review! We are glad your are happy with Giftbox prices, delivery and quality :)
Easy and quick
27 April 2026
Reply from GiftBox
Hi Bryan, thank you for taking the time to leave a five-star review! We are glad your experience with Giftbox was easy and quick :)
Reply from GiftBox
Hi Jo, thank you for taking the time to leave a five-star review! We’re so pleased to hear that you found Giftbox click and collect easy and the collection simple. It’s great to know you were happy with our friendly team :)
Click and collect very easy
Click and collect very easy, great product and price ,very friendly staff and good location for collection
13 May 2026
Reply from GiftBox
Hi Michael, thank you for taking the time to leave a wonderful five-star review and your kind words! We’re so pleased to hear that you found Giftbox click and collect easy and location convenient. It’s great to know you were happy with the product, pricing, and our friendly team :)
Brilliant staff, Julie
Julie from Smoke Mart (Giftbox) was extremely helpful in helping me to decide whether or not to buy the product, which I did!
12 May 2026
Reply from GiftBox
Hi Teresa, thank you for taking the time to leave a five-star review and we are thrilled to hear that you had a brilliant and helpful experience with our GiftBox customer service from Julie! We will be sure to past this to her!
Reply from GiftBox
Hi Karla, thank you so much for taking the time leave us a five-star review! We’re thrilled that you are so happy with your Giftbox experience :)
Reply from GiftBox
Hi Mary, thank you so much for taking the time leave us a five-star review! We’re thrilled that you had a fast experience with our Giftbox delivery :)
Reply from GiftBox
Hi Nichole, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had an experience with Giftbox :)
Easy click and collect transaction
Easy click and collect transaction.
Fantastic staff member attended my collection. Impeccable customer service!!
11 April 2026
Reply from GiftBox
Hi Natalie, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you had an easy and fantastic experience with our Giftbox Click and Collect and customer service :)
yes im very happy it was dropped of in…
yes im very happy it was dropped of in a safe place and delivered on time and i could track it as well so thank you from Glenda Lord
8 May 2026
Reply from GiftBox
Hi Glenda, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with our Giftbox Hazel sofa and delivery :)
Have a drill on standby
Arrived quick have a few problems with holes drilled in wrong spots on pac man arcade. Easily fixable if you have a drill but otherwise would be faulty pretty poxy considering the price your paying.
4 May 2026
Reply from GiftBox
Hi Coen, thank you for sharing your feedback. We're glad to hear your arcade arrived quickly, but we’re sorry about the the incorrectly drilled holes. We understand how frustrating that would be given the price. We appreciate you pointing this out and will pass the feedback on to our product team.
Easy purchase great item.
Had a great experience buying a Panthera Ice Cream machine. I bought online got a$20 discount and picked it up from my local Giftbox store. The lady was friendly and made the purchase easy. Very happy.
11 May 2026
Reply from GiftBox
Hi Gabriel, thank you so much for taking the time leave us a five-star review and we're so glad to hear you had a great experience purchasing your Panthera Ice Cream machine with the online discount. We are so happy that it was an easy and friendly pickup at Smokemart and Giftbox Brassall :)
Reply from GiftBox
Hi Cameron, thank you so much for taking the time leave us a five-star review! We’re pleased to hear you’re happy with Giftbox products, quick packing and postage.
Reply from GiftBox
Hi Kim, thank you for taking the time to leave a five-star review and we’re really pleased to hear you found our Giftbox website easy to navigate and check out. It’s great to know the product description was great as well :)
The assistance i recieved from customer…
The assistance i recieved from customer service was very helpful. They went above and beyond to help assist me with my order.
12 May 2026
Reply from GiftBox
Hi Giselle, thank you for taking the time to leave a five-star review and we are thrilled to hear that you had such a positive and helpful experience with GiftBox customer service!
Reply from GiftBox
Hi Ma, thank you so much for taking the time leave us a five-star review and shopping with Giftbox :)
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