SCAMMED OUT OF MY MONEY Got these gift cards from an Amazon purchase from my father. Activated the card, registered a PIN number, went to use the cards, 2 different cards, one for $200, one for $... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Seems like a complete scam. $50 down the drain. We activated and registered the Gift card then a few months later went to use it and of course, as hundreds of others have reported on the internet reg... See more
Company replied
Don't buy gift cards from GiftCardMall unless you are prepared to lose the money and give up your personal information. They will lock your gift card for no reason and ask to sent personal documents,... See more
Company replied
Got 2 50$ gift cards from work. Tried 6 different places none of them work. All declined. So embarrassing. I will make sure my company doesn’t use them again. Their team is responding below but no... See more
Company replied
Scammed by gift card mall. Tried to register card prior to use, but got an error message. Called number on card, and recorded message said the website had issues which were resolved and try again. W... See more
Company replied
Scam company, look at all the bad reviews and it is obvious. Got bought a gift card, code wouldn't work on retailers, they send me to seller, giftcardmall.com say it's not their issue, it definitel... See more
Company replied
Brand new gift card is declined. Website named on back of card for cardholder services is unable to register card, unable to check balance: "We are unable to process your request at this tim... See more
Company replied
Absolute scam. They deny or replace your card due to some ridiculous reason all while they are making interest money off the cards balance so the longer you can’t use the more they make back and pass... See more
Company replied
I wish I could give a -5 rating! I received gift cards for my birthday and none of them work. I called the number on the card, but there is no option to speak to an agent. I also called the number Mau... See more
Company replied
Received a $100 mc gift card for Christmas. Went to register it for the first time and someone had already registered it and used the entire balance. No recourse available. The number is a little auto... See more
Company replied
What a scam! I cannot believe Amazon is selling these virtual visa gift cards that you cannot use and whose balance depletes before you can use it. Spent over an hour on the site kept running into err... See more
Company replied
Avoid giftcardmall.com at all cost! They took my money then prevent the recipient of the card from registering it for use via thier joke of a website with zero customer service! Beware they subtract a... See more
Company replied
I went online to sign up my gift card for billing info. I ALWAYS make sure I'm not on a sponsored website and always go to the top result, AFTER the sponsored sites that are usually scams. Well, as so... See more
Company replied
Received a gift card and tried to register card. Couldn’t do it online since it wanted the 16 digit card number and my card only had a 15 digit card number. I called customer service (not accurately... See more
Company replied
Something always happens before I get to use the money gifted on these cards, and the hours on the phone trying to figure it out aren't worth it anymore. Unfortunately, I received another card for a... See more
Company replied
Received a gift card as a gift for my birthday. Registered the card and the bakance was immediately drained. (Literally 1 minute after) I immediately called the number on back of the card to report th... See more
Company replied
Absolute scam. My daughter received a gift card from these fraudulent thieves. They refused to activate it online and told me on their phone system that I don't know my correct zip code. Absolute rub... See more
Company replied
I am a real person and no one asked me to write this if u look around june reviews or warlier this month u will see my review. This is an update on my earlier review about weeks ago. My case has been... See more
Company replied
Received these cards for Christmas last year. I’ve tried using my gift cards numerous times and they keep getting declined even though money is on the gift card and I verified with merchants they acce... See more
Company replied
I got a visa card from you guys for christmas and whenever try activating it keeps on giving me the same error "We are unable to process your request at this time. If you continue to receive this err... See more
Company replied
I have gotten many gift cards for birthdays and teacher week. My first problem the card was missing numbers from the 16 digit card number. I figured someone tampered with it prior to the sale and I go... See more
Company replied
Good things, worked the card had 100$ bad things I randomly got onto the card because I wanted to buy a usb c cord because I got this card for chrismas but th... See more
Company replied
I purchased $100 gift card. When my son tried to register it online, it indicated the funds had already been spent on (12/21/2025 with BETMGM) and the balance was zero. I spent over an hour trying to... See more
Company replied
It’s frustrating that it took writing a review here to get help with a fraudulent transaction on my card but I truly can not say how much I appreciate getting a further review and assistance and to g... See more
Company replied
You wack jobs ripped off my mom stole her money when she ordered two 100 dollar gift cards you really are pathetic using people disgusting a**holes you took advantage of my mom and stole her money I h... See more
Company replied
Received a $200 gift card and when I went to register it, found out that it only had 1.05 left on it and it was used at a cvs. I started the dispute process but it’s been 2 months and they don’t seem... See more
Company replied
Received two $100 gift cards as a Christmas gift. Went to their website today, 12.21.2026, to try to activate them. Was immediately blocked with a warning that giftcardmall was a malcious website repo... See more
Company replied
I received a gift card for 50 dollars as gift. I went online and tried to register but was unable to. Afterwards I checked balance and it shows that balance is 0. Somebody used the card and speaking... See more
Company replied
Tried to register card because the website was "down" and the next day logged in and my 350 visa gift card now had .10!!!!!!!!!!!!!!!!!!!!!!!! Cannot get ahold of anyone, cant get a response!!! This... See more
Company replied
Even after registration and waiting 3 days the card was declined by Amazon as was the similar card my daughter got as a gift. When I checked the balance the money is there. It shows so attempt a... See more
Company replied
This is a total scam, i received 2 gift cards from my place of work. Upon registering both cards were drained within minutes for online gambling, the company was no help needing proof that i didn't ma... See more
Company replied
Fraud charges on the gift cards, their system must have been hacked! I got two $50 gift cards as a Christmas gift and activated and used it the same day. Both cards worked once and after that they don... See more
Company replied
I received a MC gift card from a company, I was unable to use it so I looked online, zero balance, it had been used twice in another state. Gift card sent me a replacement, I activated the card in the... See more
Company replied
NEVER buy a gift card from here. I received two gift cards over the past 2 years from this site and both times the card was used by someone else shortly after I registered it. The first time I got luc... See more
Company replied
Just the worst thing I've ever been through. I'd sooner give a friend poisoned fish than any card connected to this cesspool. First the money's stolen from the account, then I report the theft, then t... See more
Company replied
I was given a gift card for Christmas for $200 and most of it was used in 2 different states on uber eats and on google. There is no way to speak to a person, This is crazy that they tell you to file... See more
Company replied
Thieves. Make card purchasing easy. But claiming and accessing your own funds imposible. AVOID at all cost. This is a crook company which needs to be federally investigated.
Company replied
I received a $100 gift card for Christmas and have been unable to activate it. I was told to use the number on the back of the card, it doesn't work. I saw a number posted by someone identifying them... See more
Company replied
I received a gift card over Christmas, when I went to use it , it was declined. I went to website to check the balance , I got a message that the card was available but the balances could not be veri... See more
Company replied
You f......ass hold I will make sure to hire a lawyer I will be suing your company asap And I will make sure everyone in this review will get pay. For pain and suffering that this company c... See more
Company replied
The website cannot provide basic information, ie balance. It is cumbersome and calling the phone number listed on the card was not helpful in the least. I just wanted to get a current balance, but, th... See more
Company replied
Received a gift card from son for Mother’s Day. Registered it online said $25. I went to use next day and card was declined. Went back online to check and started giving me an error. Just called now a... See more
Company replied
I was gifted a $200 virtual visa card for Christmas went to use it today on Amazon and it was declined. Went on the website to look up balance and low and behold there were 2 transactions made from Ma... See more
Company replied
I received a $200 GiftCard Mall card as a work bonus, and within five minutes of activating it, the entire balance was gone. I did not use the card or share the details with anyone. I reported... See more
Company replied
You have to avoid accidentally entering the number in on a similar gift card website. They basically try and get you to sell the card balance for a loss. So you don’t have to reuse their website. It’s... See more
Company replied
I had received a $250 Visa gift card on 12/25/25, and registration the following day through their website went smoothly. However, after my first purchase, I began to notice small issues popping up ov... See more
Company replied
I went to check the balance and register a pre-paid gift card using the link provided on the back of the card, within an hour or so my whole balance was drained and used for some vendor I've nev... See more
Company replied
I received a gift card from my employer for 300.00. Went to the website to register my card. While in the parking lot of the mall. I tried to use it but it kept declining. I called to check the balanc... See more
Company replied
I was on the phone for almost an hour to try to talk to a live person to report someone was using my card on this very day. They had made 4 small purchases and while I was waiting went ahead and wiped... See more
Company replied
My brother purchased a $50 Master card gift card all gift card for my daughter's first birthday. After going online now to try and register it, it says I'm unable to register. I went to check the bala... See more
Company replied
These cards are a total scam, bought a DEBIT VISA card as a gift for a friend when they attempted to use it it was declined so I got the card back from her went online to check balance it said it had... See more
Company replied
Company details
Information provided by various external sources
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
Contact info
1.2
Bad
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got (2) 50$ gift cards from work
Got 2 50$ gift cards from work. Tried 6 different places none of them work. All declined. So embarrassing. I will make sure my company doesn’t use them again.
Their team is responding below but nobody is actually sending me an email as they’re promising down below. Unbelievable. Nowhere to respond to their response either.
20 December 2025
Unprompted review
Reply from Gift Card Mall
Hello,
Thank you for sharing your experience with us. We’re very sorry to hear that your gift cards were declined and understand how frustrating and embarrassing that must have been. We’d like to look into this and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you. Your feedback is important, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/23/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
FRAUD FRAUD FAKE FAKE
You wack jobs ripped off my mom stole her money when she ordered two 100 dollar gift cards you really are pathetic using people disgusting a**holes you took advantage of my mom and stole her money I hardly had anything 100.00 gift card 11.00 that's what was on it the other was latterly empty so two 50.00 gift cards I got 11.00 FRAUD YOU ARE FRAUD COWARD for stealing money from innocent people I wish someone could shut down this fake company should put you on a scam show called trafficked we're frauds get shown to the world
19 December 2025
Unprompted review
Reply from Gift Card Mall
Dear Dawn,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We’d like to investigate this further and help resolve the issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to assist you. Your satisfaction matters to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/23/2025:**
Hello Dawn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I received a $200 GiftCard Mall card as…
I received a $200 GiftCard Mall card as a work bonus, and within five minutes of activating it, the entire balance was gone. I did not use the card or share the details with anyone.
I reported the issue immediately. It has now been 30 days, and I have received no resolution, no replacement, and no meaningful update. Customer service has been slow and unhelpful, offering no clear explanation or timeline.
This appears to be either fraud or a serious system failure, yet GiftCard Mall has shown no urgency in resolving it. For a company that handles prepaid cards, this level of security and customer support is unacceptable.
I would not recommend GiftCard Mall, especially for high-value cards. If something goes wrong, you may be left without your money and without answers.
26 November 2025
Unprompted review
Reply from Gift Card Mall
Dear Brandon,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you’ve encountered with your gift card and the delay in resolution. This is not the level of service we aim to provide, and we understand how frustrating this must be. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
12 cent balance bogus charges when registering
Registered card on the website they provided and within minutes there were bogus charges to it. What a scam. The card packaging had never been opened.
10 December 2025
Unprompted review
Reply from Gift Card Mall
Hello Linda,
Thank you for sharing your experience. We understand your concern regarding the unexpected charges and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to investigate and resolve this issue promptly. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/18/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Received a gift card and tried to register
Received a gift card and tried to register card. Couldn’t do it online since it wanted the 16 digit card number and my card only had a 15 digit card number.
I called customer service (not accurately named) and waited for 15 minutes. Finally spoke with someone who then transferred my to someone else that didn’t answer the phone - after 20 minutes I hung up. I imagine the company is very profitable with people giving them money then never having to return any.
17 December 2025
Unprompted review
Reply from Gift Card Mall
Hello Bill,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered with registering your gift card and reaching our support team. We truly value your feedback and want to resolve this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Your satisfaction is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL 12/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
I received a gift card from my employer…
I received a gift card from my employer for 300.00. Went to the website to register my card. While in the parking lot of the mall. I tried to use it but it kept declining. I called to check the balance, 299.00 was charged by a reseller company immediately after I registered the card. Now I have to wait 90 days for a response to my dispute. This is beyond frustrating.
7 December 2025
Unprompted review
Reply from Gift Card Mall
Dear Cheri,
Thank you for sharing your experience with us. We’re truly sorry to hear about the unauthorized charge and the frustration caused by the dispute process. We understand how important it is to have quick access to your funds, and we want to help resolve this as soon as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback matters, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/17/2025:**
Hello Cheri, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
My amount was $100 when I used my gift…
My amount was $100 when I used my gift card to check in to their website. I went shopping, and by the time I checked out in Pittsburgh, my card had been used by someone in California. It was awkward and painful. Don't use their website to check your balance, let the store do it for you.
12 December 2025
Unprompted review
Reply from Gift Card Mall
Hello Grace,
Thank you for sharing your experience with us. We understand how concerning this situation must have been, and we truly appreciate your feedback. To assist you further and investigate what happened, please check your email for a message from noreply.notifications@trustpilot.com and provide the requested details. Your security and satisfaction are very important to us, and we want to resolve this as quickly as possible.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 12/16/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Horrible
Grandmother got me a visa for christmas, and I was trying to order something, and I check my balance and an unauthorized transaction was made for over 3/4 of my original balance!!! DO NOT USE!
9 December 2025
Unprompted review
Reply from Gift Card Mall
Dear Abby,
Thank you for sharing your feedback with us. We’re truly sorry to hear about the unauthorized transaction and the inconvenience this has caused. To help us investigate and resolve this issue, please check your email for a message from noreply.notifications@trustpilot.com, which includes instructions for securely providing your details. Once we receive that information, we’ll work quickly to assist you.
Warm regards,
Josh R.
Giftcardmall.com
Recieved a gift card as a present
Recieved a gift card as a present. I registered the gift card through the correct website. Tried to use the card 30 mimutes later. The transaction was declined. I checked the balance and there was a transaction for the total amount on the card made to Bet Rivers.com in Chicago, I live in Texas. When I tried to dispute the charge via phone. There was a message that thier registration portal had issues. There were addtional securtiy messures that were not there when I activated the card. They were either Hacked and haven't reported it or they know anout the scammers. Do not buy these as gifts. They are a complete scam. I sugest everyone that's been scammed to file a report to the FTC as I am. They can't refund the money but maybe they can stop the scam from happing to someone else.
Edited to add: Maurice From giftcard mall has reached out through trust pilot. Maurice if you would like to reach out and make this right you can email me with the email attached to the card ending in 4715. Reaching out through trustpilot with a link to add more details here without any specifics of what you need is unhelpful and apears to be disingenuous. I gave the date, amount of the charge, the betting site and the city it was charged in. My name is on this review. You can go through your records and find me to reach out but you haven't.
14 November 2025
Unprompted review
Reply from Gift Card Mall
Hello Laura,
Thank you for sharing your experience with us. We take security concerns very seriously and want to ensure this is properly addressed. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to assist further. Your feedback is important, and we appreciate your patience while we work to resolve this matter.
Regards,
Maurice V.
Giftcardmall.com
Total scam and impossible to resolve
Total scam and impossible to resolve. Got 3 gift cards as a work anniversary gift, and not an insignificant amount. I did not try to activate or register any of the cards, but I did call the number to check the balance on one of the cards. Said I had a $100 balance on the card. I tried to use it at Lowes for a small purchase and was declined. I checked the balance again and it was $0. The entire amount of $100 was immediately stolen and charged to Draftkings.com. I suspect the # I called on the back of the card is a scammer # and once you enter the card information they steal the money. The cards are paper as well, not legit. It is impossible to get any kind of customer service. I'm afraid to even try to use the other cards, as they have significant balances, (allegedly). Scam company needs to be investigated and shut down.
24 November 2025
Unprompted review
Reply from Gift Card Mall
Hello Justin,
Thank you for sharing your experience with us. We understand how concerning this situation must be and want to assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to investigate and resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
This is probably the most thoughtful…
This is probably the most thoughtful scam i have ever seen. The website asks you to enter your card info, cleans the balance off the card and when you call the number on the card, it tells you to enter your information again on the keypad so they can make sure they did a good job cleaning your balance out. Total scam. Beware.
25 November 2025
Unprompted review
Reply from Gift Card Mall
Hello Madashell,
Thank you for sharing your feedback. We take concerns like yours very seriously and want to ensure this is addressed promptly. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details about your experience. Once we receive your information, we’ll investigate thoroughly and work toward a resolution. Your trust matters to us, and we appreciate the opportunity to assist you.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
My attempts to reach "customer service"…
My attempts to reach "customer service" left me more anger than I was to begin with. There are several transactions on my card I DIDN'T make! On their website, I was under the impression that I could call customer service if I had any issues with the website. I call and all I get is, "thank you for calling..." an automated response designed to force me to leave personal information. They said they'd leave a form in an email for me to fill out and to return to them. They continued to say it would take up to four weeks for them to respond. I have lost $200.00 due to someone else using my card - I don't want to wait four weeks, I want to talk with a live, a real person to talk to about my issues!
18 November 2025
Unprompted review
Reply from Gift Card Mall
Hello there,
Thank you for sharing your feedback. We understand how frustrating this situation must be and we truly apologize for the inconvenience. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, which contains important instructions so we can securely gather your information and investigate the issue. Your concerns are important to us, and we’re committed to resolving this as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/22/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
To make matters worse
So today I received a very confusing email
Thank you for contacting the Cardholder Dispute team. We acknowledge receipt of your email and appreciate the opportunity to assist you.
We have successfully received your files; however, upon review, we noticed that the information on it does not match the details we have on file for the individual who initiated the dispute process.
To proceed with the right individual, we kindly ask you to verify the information or provide documentation that aligns with the original dispute request.
If the case will handle by a different person in your behalf, please reply with the following information, which the information they are asking is what I have already submitted twice ( my id , a selfie with me holding the ID I initiated the dispute what are you all doing so then I get to rep who says they couldn't see the ID well why not just say that in the email instead of making it seem like someone else is trying to complete the dispute! just send me my money that your system allows people to freely take!
7 November 2025
Unprompted review
Reply from Gift Card Mall
Hello Lashundra,
Thank you for your feedback. We sincerely apologize for the confusion and frustration caused by the recent communication regarding your dispute. We understand how important this matter is to you and want to ensure it is resolved appropriately. To proceed, please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions on how to securely provide the necessary information. Once received, we’ll be able to assist you further. Thank you for your patience and understanding.
Regards,
Maurice V.
Giftcardmall.com
What 's going on with these stores?
What 's going on with these stores?
My friend gave me a $50 gift cards. I tried to use them at two different stores, but both were declined. When I called customer service, and they said the card is still active and have money. But it still doesn't work. It feels like a scam. People pay for these cards, but the person receiving them can’t even use.
18 September 2025
Unprompted review
Reply from Gift Card Mall
Hello there,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you've had using your gift card. We understand how frustrating this must be, especially when the card shows as active but still gets declined. To assist you further, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. This message contains a secure link where you can provide your details so we can investigate and resolve the issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
I’ve tried using my gift cards numerous…
Received these cards for Christmas last year. I’ve tried using my gift cards numerous times and they keep getting declined even though money is on the gift card and I verified with merchants they accept card. Spending way too much time dealing with customer service. Interestingly enough the day following my last interaction with my gift card rep and emailing card information, the card has fraudulent charges on it. I now have to dispute charges and wait for a new card to be issued and mailed to me. I would not recommend this company to anybody.
27 October 2025
Unprompted review
Reply from Gift Card Mall
Hello there,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've encountered with your gift cards and the time spent with customer service. We understand how frustrating this must be. To assist you further, we’ve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox and respond at your earliest convenience so we can investigate and resolve this issue promptly.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
200 dollars gone
I had a 200 dollar gift card and went to check my balance got a error, and then I found out the company changed the name to just gift cards.com but by the time I checked the balance over there the card had been cleared out of money
28 October 2025
Unprompted review
Reply from Gift Card Mall
Hello Samuel,
Thank you for sharing your experience. We sincerely apologize for the inconvenience you've encountered while trying to check your gift card balance. We understand how frustrating this situation must be. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. Your satisfaction is important to us, and we’re committed to investigating this issue thoroughly.
Warm regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 11/04/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
NOT AGAIN
My mother sent me one for Christmas 12/25/24, I JUST NOW remembered I had it. I thought awesome! $50 cool! Nope.... Someone had gotten a hold of it (shipped through Amazon) made a bunch of online gaming purchases. I'm currently still on hold (after an hour) and no one can tell me why or how... They just keep transferring me. They don't care and at 8am on a Sunday, they are making me feel like an inconvenience for something I didn't even do.
UPDATE- They just called me back with no answer on the other end, so I had to get back in the wait line on the phone. UNPROFESSIONAL AND WILL NOT EVER USE THIS COMPANY AGAIN!!!
UPDATE2- Got to talk to a supervisor and now "they are making an exception" for my troubles. Also, fast tracking the replacement.
UPDATE #3: 2 MONTHS LATER HAVE YET TO RECEIVE A GIFT CARD!
24 August 2025
Unprompted review
Reply from Gift Card Mall
Hello Jessica,
Thank you for sharing your detailed experience—we’re truly sorry to hear about the unauthorized transactions on your gift card, the long hold times, and the ongoing delay in receiving your replacement card. We completely understand how frustrating this situation has been, especially after multiple follow-ups and mixed communication. We’d like to look into this further and make sure your concern is properly resolved. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate and assist you directly.
Warm regards,
Gaby S.
Giftcardmall.com
Pure scam
Pure scam. Received a card, cant use it. Customer service says it was blocked but can't say why and nothing they can do about it.
12 October 2025
Unprompted review
Reply from Gift Card Mall
Dear Laura,
Thank you for sharing your experience. We're truly sorry to hear that your card was blocked and that our customer service team couldn’t provide a clear resolution at the time. We understand how frustrating this must be, and we want to help make things right. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can investigate further and assist you directly. We appreciate your patience and the opportunity to improve your experience.
Warm regards,
Josh R.
Giftcardmall.com
Just the worst thing I've ever been…
Just the worst thing I've ever been through. I'd sooner give a friend poisoned fish than any card connected to this cesspool. First the money's stolen from the account, then I report the theft, then they send the new card, but the new card retains the same amount left after thievery, then I can't sign on to the website. Would anyone consider this a good gift?
4 October 2025
Unprompted review
Reply from Gift Card Mall
Hi Sam,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you've experienced with your gift card, including the reported theft, replacement process, and trouble accessing our website. We understand how frustrating this situation must be and want to help resolve it. To move forward, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information. Please check your inbox (and spam folder) and respond so we can assist you further. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
Giftcardmall.com
These cards are a total scam
These cards are a total scam, bought a DEBIT VISA card as a gift for a friend when they attempted to use it it was declined so I got the card back from her went online to check balance it said it had a balance of $100 so I tried once again to use it and was declined again so I just set it aside. Went online again to try and find out what was going on with this card and it told me it had a zero balance, a transaction had been made for the total balance at Cellcom in Richmond ???? Should have never bought a gift card from a store paid a service fee, safer sending cash as a gift
3 October 2025
Unprompted review
Reply from Gift Card Mall
Hello Scott,
Thank you for sharing your experience, and we’re truly sorry to hear about the trouble you encountered with your Visa gift card. We understand how frustrating this situation must be, especially when the card showed a balance but was later declined. To assist you further, we kindly ask you to check your email inbox for a message from noreply.notifications@trustpilot.com, which contains a secure link where you can provide your contact details. Once we receive your information, we’ll be able to investigate the issue and work toward a resolution. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 10/04/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.