We bought an e gift card for a friend. We wanted to do this before a leaving occasion but couldn’t alter when the email & card/gift was sent. It would have been really helpful if the website had the f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate site and choose gift card. Quick email delivery. Would give 5 stars if there was a user friendly print at home option similar to the Amazon print at home gift voucher.
Company replied
This is a follow-up after I posted a 1 star review for non-receipt of a garden voucher. Since then, Giftcards have responded to my email, apologised, and issued a full refund. I’m giving a 3 star revi... See more
Company replied
Ordered £30 ecard for Tesco, all went well. Remaining £20 requested for Iceland, charge of £1.50 charged as admin fee, not sure what administration required but then when tried to use in store it wasn... See more
Company replied
Company details
- #346 of 373 best companies in Gift shop
- #60 of 69 best companies in Corporate gift supplier
Contact info
United Kingdom
- +44 330 828 1876
- support@giftcards.co.uk
- giftcards.co.uk
3.8
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Giftcards.co.uk
Hi S Su,
Thank you for your recommendation and for sharing your experience. We're pleased to hear that you found our website easy to use and that the service was fast and efficient. It's great to know that we were able to provide a smooth experience from start to finish.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
very good people
25 December 2025
Reply from Giftcards.co.uk
Hi James,
Thank you for your kind feedback. We're delighted to hear that you had a positive experience with our team. We take great pride in providing friendly and helpful service, and your comments are truly appreciated.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
It was quick and easy
29 May 2026
Reply from Giftcards.co.uk
Hi Jacqui,
Thank you for your feedback. Providing a smooth and convenient experience for our customers is always our goal, and we're pleased that this was reflected in your experience.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Susan,
Thank you for your feedback. We're glad to hear that you found the process easy, from choosing and uploading to using your gift card. We strive to make every step as simple and convenient as possible, so it's great to know we met your expectations.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Joy,
Thank you for taking the time to share your feedback.
We're delighted to hear that you found the ordering and download process quick and easy. We appreciate your kind words and hope you enjoy using your gift card.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Excellent service!
7 May 2026
Reply from Giftcards.co.uk
Hi Corrie-Sue,
Thank you for your wonderful feedback. We're pleased to hear that you had an excellent experience with our service. Your support means a lot to us, and we look forward to assisting you again in the future.
Should you have any additional suggestions or enquiries, feel free to contact us at: support@giftcards.co.uk
With kind regards,
Jessica - Team Giftcards.co.uk
(sent via mail)
Gift Voucher
A great way to receive a gift voucher which gave me a great variety of shops to spend it in.
28 May 2026
Reply from Giftcards.co.uk
Hi Lorine Elhawary,
Thanks very much for the 5-star review. Glad to hear the gift voucher gave you plenty of options across a good mix of shops. It’s always good to know it’s made for a flexible and enjoyable experience.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
An easy way to give a welcomed gift
The service is easy to use. Prompt response and delivery of digital gift card. A pleasant surprise for the recipient. Can be used in numerous locations.
28 May 2026
Reply from Giftcards.co.uk
Hello,
Thank you for your lovely review. Delighted to hear the process was easy from start to finish and that the gift card arrived promptly. It’s especially nice to know it brought an unexpected surprise for the recipient. With so many places to redeem it, we hope it continues to make gift-giving that bit easier. Your support is surely appreciated, and looking forward to serving you again in the future.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Great service
28 May 2026
Reply from Giftcards.co.uk
Hello Stephen,
Thank you so much for the 5 stars. Truly appreciated. It’s great to hear you had such great service with us. If there’s ever anything more you need, please feel free to reach out to our team at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Lots of choice of different types of…
Lots of choice of different types of cards. On ordering I made a mistake which was rectified immediately.
28 May 2026
Reply from Giftcards.co.uk
Hi Julie Annesley,
Thank you so much for the lovely 5‑star review. It truly means a lot to us. So glad you enjoyed the wide choice of cards, and it’s great to hear our team were able to sort out your ordering slip‑up straightaway.
Thanks again for taking the time to share your experience, as it really does make a difference. If you ever need a hand with anything else, please don't hesitate to reach out to us again.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Shabnam Kavandi,
Thank you so much for the glowing 5‑star feedback. Surely appreciated. Thrilled to hear everything was easy and on time, just how it ought to be. If you ever need anything again, please don't hesitate to reach out to our support team at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Billy Bryant,
Thank you for taking the time to leave your feedback. I'm genuinely sorry to hear about the frustration you experienced. Waiting days for something that should arrive quickly is understandably disappointing, and it’s not the sort of service we want anyone to go through.
Digital gift cards are normally generated and sent within around an hour of purchase, so the delay you encountered was far from typical. Earlier in the week we did run into some technical issues that affected the automatic creation and sending of HelloFresh gift cards. According to our records, these problems were resolved a few days later and your vouchers were then generated and sent on.
Even so, the inconvenience and uncertainty caused in the meantime shouldn’t be overlooked. Please accept our sincerest apologies for the disruption. It’s not the standard we aim to provide.
Modern technology is brilliant when it works, but it does leave us all rather dependent on systems running smoothly. When something falters, it quickly reminds us how limited we can feel without it. We truly appreciate your patience and understanding while things were being put right.
Please do not hesitate to reach out to us directly in case you have any further questions, comments or concerns at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Rebecca,
So glad it was a breeze for you. Thanks for taking the time to share your experience.
If you ever need a hand with anything else or fancy exploring more offers, please don't hesitate to reach out to or support team at support@giftcards.co.uk.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Janet vd Klauw,
Thank you so much for the 5-star review. Much appreciated.
Delighted to hear you found the service fast and the experience spot‑on.
With kind regards,
Lila - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Sean Hanna,
Thank you for taking the time to leave a review. I’m genuinely sorry to hear that your digital gift card hasn’t arrived yet. That’s understandably frustrating.
Our e‑vouchers are normally generated and sent within an hour. Gmail in particular likes to tuck them away in the Promotions folder, which can be a bit hidden on mobile. If you’re using Gmail, logging in on a desktop usually makes that folder easier to spot.
From what I can see in the correspondence with our support team, your voucher was resent on Saturday and again yesterday, so it should be somewhere in your inbox setup.
If it’s still nowhere to be found, please do reach out to our support team again. We're more than happy to look at alternative ways to make sure you receive the voucher you paid for.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Simple a nd easy site to use
5 May 2026
Reply from Giftcards.co.uk
Hi Amanda Hill,
Thanks so much for the 5-star review. Delighted to hear you found the site nice and straightforward to use. Thank you for being a frequent and loyal customer.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Very poor simple clear message stating the gift…
A simple clear message stating the gift is activated through apple/android wallet would avoid underhand methods to attempt recipients make use of food voucher tokens for people desperate to eat. Disappeared barcodes second tactics to deprive the hungry to feed their families also.
5 May 2026
Reply from Giftcards.co.uk
Hello Karl West-Snith,
Thank you for taking the time to share this. I’m genuinely sorry to hear how frustrating the experience felt. No one should be left confused when trying to use a gift card, especially in situations where it’s meant to support people who really need it.
Just to clarify, we’re only a reseller of various gift cards, so we don’t control how each brand sets up activation, barcodes, or wallet‑based redemption. Even so, your comments about unclear instructions and disappearing barcodes are concerning, and we’ll be passing this straight to the provider for review.
If you still have an issue with a specific code, our support team can look into it directly and help get things sorted. Please don't hesitate to reach out at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
It was easy to choose the gift card I…
It was easy to choose the gift card I wanted and delivered on time.
26 May 2026
Reply from Giftcards.co.uk
Hi Elizabeth,
Thank you so much for the glowing 5‑star review. Really pleased to hear it was a breeze picking out your gift card and that it landed right on time.
If you ever fancy exploring more gift ideas or need a hand with anything else, please don't hesitate to reach out to our support team at support@giftcards.co.uk.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hi Marta Imig,
Brilliant. Thanks so much for the cracking review.
Really glad the experience hit the mark for you. It means a lot to the team, and we hope we’ll have the pleasure of welcoming you back again soon.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
Reply from Giftcards.co.uk
Hello Carl,
Thank you for taking the time to leave a review. I'm genuinely sorry to hear that you’ve been caught up in a scam. It’s an awful experience for anyone to go through.
When fraud takes place, the scammers usually spend digital gift cards straightaway, which sadly means we’re unable to cancel the order or recover the funds once they’ve been redeemed. We completely understand how frustrating that is, even though the situation is outside our control.
I strongly recommend getting in touch with your bank as soon as possible so they can block your card and guide you on the next steps. It’s also important to report the incident to Report Fraud at https://www.reportfraud.police.uk/, so the authorities are aware.
If there’s anything else you’d like us to look into, or if you have any further questions, please feel free to reach out to us directly at support@giftcards.co.uk. We’re here to help where we can.
With kind regards,
Susy - Team Giftcards.co.uk
(sent via mail)
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