GiftCard™  Reviews 

49
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

Shocking service. No aftercare. Bought a voucher using their site with M&S. I cannot access it using my email. They say they cannot help me at all.

Rated 5 out of 5 stars

I was quite sceptical at first because of all the mandatory information/verification required, but their customer service was really helpful and responsive. Due to the weekend and a national holida... See more

Rated 1 out of 5 stars

I've tried to get 4 vouchers for some business partners on behalf of my company and they have been asking for my personal tax information, besides my passport. It was very weird and uncomfortable, and... See more

Rated 2 out of 5 stars

On top of charging a fee for issuing the gift card, they also restrict the ways the recipient can use it online. You can't use it with Revolut, PayPal or other similar services. I suppose they rely... See more

Company details

  1. Financial Institution
  2. Coupon service
  3. Gift shop

Written by the company

WHAT IS GIFTCARD? •GiftCards is your non-reloadable prepaid card, which can be used anywhere in the world where Mastercard and VISA payments are accepted. •The value and currency (EUR, BGN, GBP, RON, USD) are determined by the buyer at the time of purchase •To activate your GiftCard you need to visit our website at: www.giftcards.eu •GiftCard comes with all the design from our catalog, as well as a choice for a personal one •With our gift cards, you can pay at a POS terminal or anywhere on the Internet, where they accept Mastercard and VISA • There are no fees when using our cards within the first 6 months from the date of issuе • GiftCard is a preferred personal gift and a means of motivation and marketing from many companies, such as: Nestle, Sony, Samsung, Philips, Beiersdorf, Pfizer, Austria Telekom Group, Austrian Airlines, Unilever, Kraft Foods, Henkel, Heiniken, Toyota, PPD, Coca-Cola, PPD, Metsa Group, NIKE, Viber


Contact info

2.0

Poor

TrustScore 2 out of 5

49 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.0

All reviews

(49)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Every year our company gets us cards…

Every year our company gets us cards from this site and every year they do not work. They do not read the emails when there is an issue and send some automated response that has nothing to do with the email sent. I can never access the money on these cards which I assume is the point. They make you jump through hoops to actually get the money so tehy just hope you give up.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Shocking service

Shocking service. No aftercare. Bought a voucher using their site with M&S. I cannot access it using my email. They say they cannot help me at all.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Save your time, and don't try

I've tried to get 4 vouchers for some business partners on behalf of my company and they have been asking for my personal tax information, besides my passport. It was very weird and uncomfortable, and have never had such issues with other gif card providers.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Legit! Probably the best e-card service out there

I was quite sceptical at first because of all the mandatory information/verification required, but their customer service was really helpful and responsive. Due to the weekend and a national holiday in Bulgaria, card creation was delayed but in the end everything worked out.
Upon activation you get the card PIN and 3DS static password via text message. For online payments it goes through VISA/iCard and you have an SMS code to input, solid way to avoid anyone shorting your funds. So far so good.
Also, idk about other users complaining about fees, got the card today and it says no maintenance fee till March 2026.
P.S. Tbh way better than Skine and Rewarble which falsely advertise virtual EUR card but deliver USD cards instead.

9 September 2025
Unprompted review
Rated 1 out of 5 stars

Fees of 4 Eur per month!!!

Beware! I got gifted a virtual card with 40 Eur. When I went to use it after some months it only had 10 Eur. They charged fees of 3 Eur per month from my balance! And 4 Eur fees on the last 2 months!

12 November 2023
Unprompted review
Rated 2 out of 5 stars

Wouldn't recommend using it

On top of charging a fee for issuing the gift card, they also restrict the ways the recipient can use it online. You can't use it with Revolut, PayPal or other similar services.

I suppose they rely on the fact that if you use it for direct purchases only, there will always be a leftover amount of money that you can't spend.

28 September 2022
Unprompted review
Rated 1 out of 5 stars

Stole my Money

Stole my Money

So I went through the process of activating my account. Apart from the long duration of more than 12hours to register and continuous questions (instead of sending them all at once) my transaction was removed after 24hours.

Did not receive any email nor the money back in my account. I could not activate the gift card. All for 50eur.

Do not trust the site, it is a scam

9 September 2021
Unprompted review
Rated 5 out of 5 stars

Great

Great! Fast and easy!

30 June 2021
Unprompted review
GiftCard™  logo

Reply from GiftCard™

Hey, Irina,

Thank you for your great response,
we try our best every step of the way!

All the best,
GiftCard Team

Rated 3 out of 5 stars

It should have more information on the…

It should have more information on the type of card you would like to order - virtual or plastic one. When I finalised the order I was wo feeing for a while where I will receive the card. The website should have better visibility at order stage and more detailed information.

15 June 2021
Rated 4 out of 5 stars

Good service but prices on the website are not correct, unclear communication

Good service, happy with timeframes and image quality (ordered personalised cards with own image), however:
1. Email communications not clear and no info on what the next steps are.
2. Prices information on the website is misleading - the direct link to Prices quoted BGN 5 per card, while the actual price is BGN10 per card. Quite disappointed.

1 June 2021
GiftCard™  logo

Reply from GiftCard™

Hey Nadezhda,

Thank you for your positive feedback! We are glad that you share your thoughts, with us.
Here is a quick guideline about our website:
1. All the information needed for the order and the following steps can be found in your GiftCard account by visiting our website www.giftcards.eu
2. We checked the tariff and the price in our website, it was 10.00 BGN per card. Is it possible that you watched our price in euros, which is 5.00 EUR?

Best Regards,
GiftCard Team

Rated 4 out of 5 stars

Incorrect order status

It was a little bit confusing when I saw that the order has been approved but I couldn’t send the virtual card to its recepient. I called the support and they told me that the order has not yet been approved and I should wait for a couple more hours. Indeed, later today I had the chance to send the card without any issues.

5 May 2021
GiftCard™  logo

Reply from GiftCard™

We are happy to have you with us, Nedi!
The status of the order was actually correct, after “Approved” the status has two more stages to go. They are "Produced" and the final one "Office to client".
When this final stage has arrived, the e-gift can be sent to his recipient.

All the best, GiftCard Team

Rated 5 out of 5 stars

Great Service

Great communication throughout. Timely delivery of the Gift Card. Very pleased!

30 April 2021
GiftCard™  logo

Reply from GiftCard™

Wow! Thank you for your compliments! We are so happy to know that you enjoy your GiftCard experience! Glad to have you with us!

Rated 5 out of 5 stars

Fast and secure online payment process

Fast and secure online payment process. Easy to use. Great for a birthday/ graduation/ wedding gift.

27 April 2021
Unprompted review
GiftCard™  logo

Reply from GiftCard™

Hello Nikolina,

Thank you so much for your time and the good review!
We believe that you made the best choice. You can enjoy the freedom of payments, with GiftCard.
We are really happy to have you with us, and that you find our cards suitable for every occasion!

Cheers, GiftCard Team

Rated 5 out of 5 stars
GiftCard™  logo

Reply from GiftCard™

Thank you for the positive feedback, Caroline!
We are glad that you enjoy GiftCard!

Best Regards,
GiftCard Team

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