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GiftsDirect.com Reviews 

4,864
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and variety of products, finding them fantastic and beautifully packaged for gifts. Many people highlight the excellent service, noting the ease of ordering and the helpfulness of the staff. Reviewers frequently commend the efficient delivery service, with gifts often arriving on time or even earlier than expected. However, some customers experienced significant delivery delays, with gifts arriving late or not at all, sometimes missing important occasions. A few other people also felt that issues arose from customs clearance or parcels being delivered to incorrect addresses.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the promptness and efficiency of... See more

Product

People report positive experiences with product quality, with many recipients loving the Gourmet Breakfast... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction and calling it... See more

Order

Clients share positive opinions on the ordering process, often describing it as easy and efficient, whether... See more

Quality

Customers consistently note positive experiences with quality, often praising products as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have ordered six Gourmet breakfast in a few months, delivered to Ireland, Spain and the USA. Initially there was major delays in delivery of my packages to the USA and important special occasions w... See more

Company replied

Rated 5 out of 5 stars

I have used this company on a regular basis over the last ten years. The range of gifts is extensive , the price point is such that everyone can pick a gift to suit their proposed spend and the gift i... See more

Company replied

Rated 5 out of 5 stars

Cherry, the lady that helped me went the extra mile, her patience and attention for my needs was exceptional. I had some technical problems trying to order a gift to send to France, I was blessed th... See more

Company replied

Rated 5 out of 5 stars

Your continuous follow up and letting me know what was happening with my gift.. your efficiency in delivering gift 🎁 on time I will definitely be availing of Direct Gifts again . I am so pleased w... See more

Company replied



Company details

  1. Gift basket shop
  2. Cheese shop
  3. Chocolate shop
  4. Corporate gift supplier
  5. Gift shop
  6. Wine shop

Written by the company

Why Shop At Gifts Direct? Welcome to Ireland’s largest gift hampers store. Here at GiftsDirect.com, we have been delivering the finest gourmet Irish hampers and luxury gifts worldwide since 1987. Whatever the occasion, we have the perfect gift that’s guaranteed to surprise and delight! There’s nothing like the joy of giving gifts and here at GiftsDirect.com, we make it our business to take the hassle out of gift-giving with our amazing range of gifts for all occasions. Sunday 20th June is Father’s Day and here at Gifts Direct, we have a great range of Father’s Day Gifts to show your dad how much you care. Surprise and delight that special hero with our great selection of whiskey gifts. We also have a beautiful selection of award-winning Irish hampers. And don't forget our great selection of experience vouchers! Our wide selection of Irish hampers is the perfect gift for loved ones and colleagues brimming with the finest Irish gourmet treats and fine wines. Treat all those amazing women in your life with one of our stunning range of gifts for her, including pamper hampers, spa days, and champagne gifts. For the guys, we have a great range of gifts for men including the finest Irish whiskey gifts and unforgettable experience vouchers including exciting flying gifts and adventure days. We deliver worldwide on all non-alcohol hampers with a next day delivery service anywhere in Ireland. Welcome, that special new-born into the world with our adorable range of baby gifts and christening gifts. If you're looking for something unique and memorable, then check out our amazing range of personalised gifts, from personalised champagne & wines to watches and jewellery boxes customized with your own personal message. Perfect for wedding gifts, wedding anniversary gifts or to mark those milestone birthdays with our collection of birthday gifts. For those hard to buy for people we have an exciting range of experience gifts, from exciting flying lessons to luxurious pamper days. Online ordering is quick and easy or give us a call and let us do the rest.

Only €7.95 for Ireland Delivery

Only €9.95 for UK & Northern Ireland delivery

Only €9.95 for UK & Northern Ireland delivery
Delivered with love & care since 1987 We’ve been spreading the joy of giving gifts for over 38 years.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5k reviews

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4.5

All reviews

(4,864)

1,626 reviews in the last 12 months

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Rated 5 out of 5 stars

The gifts have been delivered and the…

The gifts have been delivered and the logistic provider was on point with the address,Amazing experience thank you for the speedy service and the packaging. ❤️ from 🇰🇪🇰🇪🇰🇪🇰🇪

7 July 2026
Unprompted review
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Reply from GiftsDirect.com

Sophie,

We are absolutely thrilled to hear that the gifts were delivered perfectly and that you had such an amazing experience! It's wonderful to know our logistics provider was spot on and that you appreciated the speedy service and packaging. Thank you so much for your kind words!

GiftsDirect.com

Rated 1 out of 5 stars

I am not even sure if my product was…

I am not even sure if my product was even delivered yet. I have sent emails enquiring about it and got nothing back so I am not sure where my product is at the moment. I am not happy with this service at all.

1 July 2026
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Reply from GiftsDirect.com

Dear Mary Ellen,

Thank you for reaching out and sharing your feedback. I am very sorry for the frustration and lack of communication regarding your Gifts Direct order; this is certainly not the level of service we aim to provide.

I want to reassure you that your order has already been successfully shipped and is currently in transit. It is now awaiting customs clearance before final delivery.

We are closely monitoring its progress, and we truly appreciate your patience while it makes its way through customs. If you have any further questions or if you don't receive an update shortly, please let us know so we can investigate immediately.

Warm regards,

Gifts Direct Support Team

Rated 5 out of 5 stars

Easy to navigate and secure gift…

Easy to navigate and secure gift options online. Quick delivery and recipients were very happy.

29 June 2026
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Reply from GiftsDirect.com

Suzanne,

We're delighted to hear that you found our online gift options easy to navigate and secure. It's wonderful that the delivery was quick and that your recipients were very happy!

GiftsDirect.com

Rated 5 out of 5 stars

Excellent Feedback

Feedback was excellent and responsive all through

30 June 2026
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Reply from GiftsDirect.com

Tiwaloluwa,

Thank you for your wonderful review! We are so pleased to hear that you found our communication excellent and our team responsive throughout your experience. We always aim to provide clear and helpful support, and it's fantastic to know we achieved that for you.

GiftsDirect.com

Rated 5 out of 5 stars

Quick delivery, great gift

Really quick delivery and really good gift feedback received.
It's a bit pricey, but worth it if short of time.

3 July 2026
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Reply from GiftsDirect.com

Claudia,

We're so glad to hear about your quick delivery and the positive feedback on your gift! We appreciate you acknowledging the value we offer, especially when time is of the essence.

GiftsDirect.com

Rated 5 out of 5 stars

The delivery was excellent kept me…

The delivery was excellent kept me informed right through to delivery point

29 June 2026
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Reply from GiftsDirect.com

Daniel,

We are so pleased to hear that your delivery experience was excellent and that you were kept informed every step of the way. Thank you for your kind words!

GiftsDirect.com

Rated 4 out of 5 stars

fab gift delivered professionally

I purchased this as a birthday gift, and it was a huge success! The recipient was delighted and said it was absolutely gorgeous.
The delivery was perfectly timed, arriving exactly when needed. I also really appreciated the ability to track the delivery, which made the whole process easy and reassuring.
A wonderful service and a great overall experience. Highly recommended!

2 July 2026
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Reply from GiftsDirect.com

Judy,

We are so pleased to hear that the gift was a huge success and brought delight to the recipient! It's wonderful to know that our delivery timing and tracking system contributed to such a smooth and reassuring experience for you. We truly appreciate your kind words and recommendation. Thank you for sharing your positive feedback; it means a lot to us.

GiftsDirect.com

Rated 5 out of 5 stars

Delivered on time and great quality…

Delivered on time and great quality products.

2 July 2026
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Reply from GiftsDirect.com

Mrs. Ann,

We're delighted to hear that your order arrived on time and that you are pleased with the quality of our products. Thank you for your positive feedback!

GiftsDirect.com

Rated 4 out of 5 stars

Unfortunately the gift was not…

Unfortunately the gift was not delivered on the day,but a day later.

3 July 2026
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Reply from GiftsDirect.com

Valerie,

We are truly sorry the gift arrived later than expected. We understand the importance of timely delivery.

GiftsDirect.com

Rated 5 out of 5 stars

Delivered very quickly

Delivered very quickly, and very good product

30 June 2026
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Reply from GiftsDirect.com

Carla,

We are so pleased to hear that your order arrived quickly and that you are happy with the product. Thank you for your wonderful feedback!

GiftsDirect.com

Rated 5 out of 5 stars

This was my first time to send a gift…

This was my first time to send a gift with Gifts Direct.com. I will use this Company again. The “Gift” was delivered on the day required and the recipients were delighted with the contents - which I did not see so I cannot give a description.
There were no problems for me so 10/10!

1 July 2026
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Reply from GiftsDirect.com

Mary,

We are so pleased to hear that your first experience sending a gift with us was a positive one! It's wonderful to know that the gift was delivered on time and that the recipients were delighted. We appreciate your 10/10 rating and look forward to serving you again.

GiftsDirect.com

Rated 5 out of 5 stars

Great Service

Great Service. Very easy to use website. Took 5 min to order and it was delivered next business day. Gift was well received.

29 June 2026
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Reply from GiftsDirect.com

William,

We're so pleased to hear that you found our website easy to use and that your order was delivered so quickly. It's wonderful that the gift was well received!

GiftsDirect.com

Rated 5 out of 5 stars

Easy to order and swift to deliver

Easy to order and swift to deliver! Great value hamper and the recipients were delighted!

29 June 2026
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Reply from GiftsDirect.com

Natasha,

We are so pleased to hear that your ordering experience was easy and that the delivery was swift! It's wonderful to know that the hamper offered great value and brought delight to the recipients. Thank you for sharing your positive feedback!

GiftsDirect.com

Rated 5 out of 5 stars

5+++ ⭐️

5+++ ⭐️
Great customer service, quick response time, prompt & efficient.
Great variety of gifts, plenty high quality and affordable options to choose from.

Due to my most recent transaction with Gifts Direct, I cannot recommend them highly enough. 😀

1 July 2026
Unprompted review
GiftsDirect.com logo

Reply from GiftsDirect.com

R. Whyte,

We are absolutely delighted to receive your wonderful feedback! It's fantastic to know that our customer service, quick response, and efficiency made such a positive impression. We're also thrilled you enjoyed the wide variety of high-quality and affordable gift options. Your strong recommendation means a great deal to us!

GiftsDirect.com

Rated 5 out of 5 stars

Fast delivery

Fast delivery, friend delighted!

26 June 2026
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Reply from GiftsDirect.com

Barbara,

We're so glad to hear that the delivery was fast and that your friend was delighted with their gift! Thank you for sharing your positive experience.

GiftsDirect.com

Rated 5 out of 5 stars

Great service

Great service. Lovely products and my family member
LOVED her gift.
I was impressed that you kept me in the loop with regard to the delivery.

26 June 2026
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Reply from GiftsDirect.com

Elizabeth,

We're so pleased to hear you experienced great service and loved our products. It's wonderful that your family member loved her gift and that you were impressed with our delivery updates. Thank you for your kind words!

GiftsDirect.com

Rated 4 out of 5 stars

A little glitch

Delivery perfect. Order as stated. Just one small glitch with the message. It took the message in German, which was great. However the Type Script kept bouncing around the message box, which was a bit irritating. I was afraid I was going to lose the entire message. I managed it in the end.

19 June 2026
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Reply from GiftsDirect.com

Zürich,

We appreciate you sharing your feedback. We are glad to hear the delivery and order met your expectations. We sincerely apologize for the difficulty you experienced with the message box while entering your German message. We are actively looking into this technical issue to prevent it from happening again and ensure a smoother experience for all our customers.

GiftsDirect.com

Rated 5 out of 5 stars

My go-to company for gifts for family…

My go-to company for gifts for family in Ireland. Wide range of products. Seamless delivery and customer service. Many years of happy custom with this fabulous company.

23 June 2026
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Reply from GiftsDirect.com

Kevin,

We are so delighted to hear that we are your go-to for gifts for your family in Ireland! It's wonderful to know you appreciate our wide range of products, seamless delivery, and excellent customer service. Thank you for your many years of happy custom; we truly value your loyalty.

GiftsDirect.com

Rated 5 out of 5 stars

I ordered a birthday gift which arrived…

I ordered a birthday gift which arrived on the day l requested. Brilliant company to deal with. I can't recommend them highly enough.

24 June 2026
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Reply from GiftsDirect.com

Orla,

We are so happy to hear that the birthday gift arrived exactly when you needed it! Thank you for your wonderful feedback and recommendation.

GiftsDirect.com

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