gig-gulf.com Reviews 152

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and quick responses, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are knowledgeable, clear in their explanations, and efficient in handling requests. The overall experience is often described as easy, fast, and convenient, with many appreciating the prompt assistance and timely follow-ups. However, some customers also noted issues with the service, particularly concerning health insurance where pre-approval requests were frequently denied, leading to delays in treatment and out-of-pocket expenses for some. A few other people also felt that the company's motor insurance was problematic, citing slow upload times to the RTA and a lack of customer support and flexibility.

What people talk about most

Service

Users describe ambiguous interactions with service. Many customers praise the quick, efficient, and... See more

Staff

Clients share positive opinions on staff, frequently praising individuals like Jerry and Mahfouz for their... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick and prompt... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Price

Reviewers highlight ambiguous aspects of price. Many customers appreciate the competitive pricing, affordable... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent service from GIG Gulf. Jerry was very helpful and made the whole process extremely easy. Everything was handled via WhatsApp, responses were quick, all questions were answered promptly, and... See more

Company replied

Rated 5 out of 5 stars

I am with GiG/AXA since 8 years and this year I have renewed my car insurance easily online for a very good price. GIG is very customer centric and focuses on simplicity and reliability. Year on year... See more

Company replied

Rated 5 out of 5 stars

Jerry from GIG Gulf assisted me very well throughout the process. He was responsive, helpful, and clear in explaining everything I needed. His service was excellent and professional from start to fini... See more

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Rated 5 out of 5 stars

I needed to get car insurance on my car today. I made a call and was immediately put through to Jezeath Cabiles. She was able to get me insurance within 15 minutes from beginning to end. She was very... See more

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Rated 5 out of 5 stars

Thanks Jerry for your great support in handling my Transactions starting from Quotation until the last step. It was a quick and easy process with your assistance. Will see again on my next Mulkiya ren... See more

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Rated 5 out of 5 stars

I wanted to get a insurance for my Mercedese. Jerry was able to get me a very competitive quotation and shes extremely fast. She answered all the questions I had. Amazing Job Jerry! I hope this journe... See more

Company replied

Rated 5 out of 5 stars

Thank you Jerry to connect and explain the policy contents in detail. You have resolved all my doubts. Your service is really appreciable. Hope to get the same service from claims department, if requi... See more

Company replied

Rated 1 out of 5 stars

Taken health insurance unfortunately from them on a premium coverage for our company. All basic tests which gets approved for construction works don’t get approved even after paying a huge price. Neve... See more

Company replied

Rated 1 out of 5 stars

Worst health insurance provider in the UAE. Every single health pre-approval request is denied. They reject the most basic tests. This is not a trusted partner when you really need them. If you c... See more

Company replied

Rated 5 out of 5 stars

Thanks to Mr. Jerry for all his efforts and follow up to purchase auto insurance with reasonable price and satisfactory terms.

Company replied

Rated 5 out of 5 stars

Easy and convenient way to purchase car insurance. Jerry was quick to respond to all my queries, making the process smooth and hassle-free. The platform is well-organized and user-friendly. Highly rec... See more

Company replied

Rated 5 out of 5 stars

UK lads, I really recommend GIG for your car insurance. Mahfouz Khalil sorted it out quickly and efficiently with comprehensive insurance for my Audi Q5. Sorted in 10 mins.

Company replied

Rated 5 out of 5 stars

Lucky to have Jerry on the line assisting me. It was a smooth transaction and he listened well to my requirements for my car insurance. Thanks and connect with you again on my renewal

Company replied

Rated 5 out of 5 stars

I am very happy with the service received from Mahfouz he was very helpfull fast responding and polite. as usual iam very satisfied with GIG customer service but would wish if someone is a customer... See more

Company replied

Rated 5 out of 5 stars

For me the comprehensive car insurance worked perfectly when I had accident in Dubai. No fuzz no questions, just gave me a good garage where the technicians perfectly repaired the body damage.

Company replied

Rated 1 out of 5 stars

Absolutely the worst insurance company ! 1st took them over 6h to upload the insurance on RTA 2nd after calling them couple of times and they finally managed to to do it , they uploaded unde... See more

Company replied

Rated 1 out of 5 stars

Worst experience with GIG Insurance. After purchasing a Schengen policy, my visa got refused and they denied any refund. I even asked to change it to a Turkey plan/start date and they still refused. Z... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with GIG Gulf Insurance. Jerry was incredibly supportive and made the entire process smooth and stress-free. Everything was managed through WhatsApp, communication was fast, and... See more

Company replied

Rated 5 out of 5 stars

Just purchased car insurance here Would like to mention high level of customer service and professionalism of agent Jerry Thank you

Company replied

Rated 5 out of 5 stars

I had a great experience with Gig gulf, very convinient and simple service. Jerry was very kind and helpful, responced quickly.

Company replied

Rated 5 out of 5 stars

Had a very good experience with getting home isurance for my dubai properties. Jerry advised me. He is very nice and helpful.

Company replied

Rated 5 out of 5 stars

Very affordable rates and prompt assistance provided by Mr. Jerry 👍 Payment plans are also flexible

Company replied

Rated 5 out of 5 stars

Jerry was very helpful and responsive. He made the process simple, answered all my questions and got me sorted in no time.

Company replied

Rated 5 out of 5 stars

Easy, better price and fast response. I deal with Mahfouz in getting insurance for my motorbike and car. Had great experience.

Company replied

Rated 5 out of 5 stars

Great company and customer service, I've been with gig for a while now, they're always on top of any mishap that requires their assistance

Company replied

Rated 5 out of 5 stars

Got a travel policy very quickly and seamlessly from Mr.Mahfouz. Appreciate ur prompt response and actions

Company replied

Rated 5 out of 5 stars

Jerry was very helpful and understanding on a client perspective and did everything required. Thank you for your assistance.

Company replied

Rated 5 out of 5 stars

Amazing service. We have been using GIG Insurance for many years for our Home and car. Mr Mahfouz is extremely helpful and professional, making the process quick and easy. The price of the insurance w... See more

Company replied

Rated 5 out of 5 stars

I've had a consistently great experience holding travel, motor, and home insurance with GIG Gulf. Getting quotes and managing all three policies was incredibly straightforward, thanks to their user-fr... See more

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Rated 5 out of 5 stars

I had great experience with GIG Gulf for my Motor insurance Values time and maintains prompt communication and follow-ups Ensures timely follow-ups, reflecting professionalism and efficiency,... See more

Company replied

Rated 5 out of 5 stars

Very smooth process from getting the quote to finalizing the insurance. Kudos to Jerry for the great job!

Company replied

Rated 5 out of 5 stars

Jerry helped me out from the first call until I got my insurance which was within 15 mins. it was fast and efficient.

Company replied

Rated 1 out of 5 stars

Motor claim team is really worst. They made your life miserable if you are stuck in any problem. They Will not respond to emails, not call you back. Every time they give call to another POC to make yo... See more

Company replied

Rated 5 out of 5 stars

Quick and easy process for getting my home insurance. Both Hira and Mahfouz have been very helpful.

Company replied

Rated 1 out of 5 stars

My car lost 10% of its value this year, yet GIG Insurance increased my premium by 1.7%. I asked for an explanation but never received a proper answer. What’s worse, there’s a huge gap between the... See more

Company replied

Rated 5 out of 5 stars

It was an easy way to request a car insurance. The personal effort, done by MAHFOUZ, was absolutely outstanding and successful. Clear and easy communication and fast progress

Company replied

Rated 1 out of 5 stars

I have to say that this is the worst insurance I have had since being in UAE. One good thing is that the response times for me have been good and the communication had been okay. However there... See more

Company replied

Rated 2 out of 5 stars

Hello , I had extremely bad experience with the insurance always late for approval I had a situation of 2 hours and it was serious problem if I didn’t call nobody cair I’m writing this now a... See more

Company replied

Rated 1 out of 5 stars

if you are about to buy medical plans from GIG, please do not go for them regardless the category as they are worst experience for myself when i opted for gold plan.. initially all fancy words but... See more

Company replied

Rated 5 out of 5 stars

It was good experience this time and special thanks to Mahfouz for his excellent help and speedy process

Company replied

Rated 5 out of 5 stars

Jerry is very efficient and fast, you have questions, he responds quickly and makes sure that the customer has all the necessary information.

Company replied

Rated 5 out of 5 stars

Fantastic service from Jerry. This insurance company is the best, I always insure my car from them. Very professional and efficient. 100% recommend.

Company replied

Rated 5 out of 5 stars

Jerry helped a lot to get a favourable quote and was very responsive. Got things done in a matter of minutes.

Company replied

Rated 1 out of 5 stars

I have purchased Full comprehensive insurance for My GMC Yukon Denali 2021 model that covers GCC countries. after 3 years I had an accident, and my car was damaged at my fault. I was in Riyadh in KSA,... See more

Company replied

Rated 5 out of 5 stars

Thank you for quick and professional service, especially to Jerry for help. Very much appreciated. Marina

Company replied

Rated 5 out of 5 stars

Jerry helped me with some motor insurance. Was really easy and got it sorted in no time at all.

Company replied


Company details

  1. Insurance agency
  2. Insurance company

Written by the company

​Welcome to GIG Gulf. Your most trusted 1-stop shop insurance brand in 🇦🇪 🇧🇭 🇴🇲 🇶🇦 the #1 regional multi-liner.


Contact info

4.2

Great

TrustScore 4 out of 5

152 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Satisfied customer

Very happy with the service the quick and professional response from Mahfouz and his availability to answer all my queries is highly appreciated!

3 March 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Excellent experience with GIG Gulf…

Excellent experience with GIG Gulf Insurance.
Jerry was incredibly supportive and made the entire process smooth and stress-free. Everything was managed through WhatsApp, communication was fast, and all my questions were answered clearly and promptly.

3 March 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Thank you

Thank you, Mr. Jerry. It was so helpful. I wish you the best. Thanks!

3 March 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 1 out of 5 stars

Breach of trust

Swift and prompt service – thank you.
Originally, I intended to renew my existing policy with another provider, but the process dragged on and they were a bit unresponsive. I then approached GIG, and everything was completed – at a more competitive price. I was guaranteed that I can take out GCC wide cover at any time later.
I now approached them and have been denied such Insurance.
This is a breach of trust.

2 March 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Lucky to have Jerry on the line…

Lucky to have Jerry on the line assisting me. It was a smooth transaction and he listened well to my requirements for my car insurance. Thanks and connect with you again on my renewal

26 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Jerry was very helpful

Jerry was very helpful

25 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 1 out of 5 stars

This insurance company does not uphold…

This insurance company does not uphold the spirit of the insurance promises that it makes. My wife and children experienced delays in Dubai resulting in missed connections and arriving at their destination more than 16 hours later than scheduled. The insurance is supposed to provide compensation for flights that are 6 hours or more delayed. Their excuse is that since the original flight in the chain was only 4 hours and 4 minutes late, they are not obliged to pay any compensation. Do not use this insurance provider, they will find ways not to repay when things go wrong.

UPDATED 01/03/2026 - please note that the reply below from GIG is just for show. They still have not upheld the spirit of the policy. I sent a message as requested to the email in the reply. The company did not reply to my truspilot initiated email.

However, the company did reply to an earlier email in which they purely quoted policy, saying that since the original flight was just over 4 hours delayed, they have no liability, even though the delay meant that my wife, and two children were 16 hours delayed arriving at their destination.

Just imagine, two hungry children, extremely tired because of delays, getting frustrated with the Mother because of the back and forth with the airline. Imaging the stress of the Mother. Yet the insurer has no compassion to this situation - just coldly quoted policy.

My advice: DO NOT USE THIS INSURANCE COMPANY FOR TRAVEL. They will find ways NOT TO UPDHOLD THE SPIRIT OF THE POLICY you purchase.

23 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.

Rated 1 out of 5 stars

Worst experience with GIG Insurance

Worst experience with GIG Insurance. After purchasing a Schengen policy, my visa got refused and they denied any refund. I even asked to change it to a Turkey plan/start date and they still refused. Zero customer support and no flexibility.

23 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Our sincere apologies for this. I kindly request that you share with us more information and the contact number to our info@gig-gulf.com and in order to investigate your feedback further.

Rated 5 out of 5 stars

Very helpful

Jerry was very helpful and understanding on a client perspective and did everything required. Thank you for your assistance.

18 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Excellent service

Thank you Jerry for the great and prompt help. I've been using GIG for years and have 2 other cars insured with them

14 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Jerry helped me out from the first call…

Jerry helped me out from the first call until I got my insurance which was within 15 mins. it was fast and efficient.

13 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Amazing experience

Very smooth process from getting the quote to finalizing the insurance. Kudos to Jerry for the great job!

13 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Great and quick help

Great and quick help. Thank you Mahfouz.

13 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

Rated 5 out of 5 stars

Had a great experience with Gig…

Had a great experience with Gig insurance. Thanks to Jerry for help.

9 February 2026
Unprompted review
gig-gulf.com logo

Reply from gig-gulf.com

Hello. Thank you for taking the time to post your review. Have a good day, GIG Team.

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