Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
Company replied
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was perfect. David Gilmour. Rome 10/03/24
Everything was perfect! My personal site to buy tickets from now on!!
3 October 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Rodrigo! We're so glad to hear everything was perfect and that we've become your go-to site for tickets. We look forward to helping you with future events!
Straight forward site
Straight forward site. Was happy with my last minute ticket :-)
2 October 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Reema! We're glad to hear you found the site straightforward and that you were happy with your last-minute ticket. We appreciate your feedback!
10/10 You can trust this site!
I was very nervous about using Gigsberg, as I was buying birthday concert tickets and had never used them before… however, I’m pleased to say I had the best birthday and best experience with them. They answered all my questions within 48hrs of emailing and I received the tickets about a week before the show, and they worked perfectly.
I would definitely use this site again and recommend if you’re like me and were nervous to use a second-party site you’d never seen before… use this one! It was honestly such a great experience, I got to buy tickets that were much better seats than I would’ve been able to get otherwise and it all worked out amazingly.
2 October 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Amelia! We're thrilled to hear that we could help make your birthday concert experience so special. We're glad all your questions were answered and that everything went smoothly with your tickets. We appreciate your trust and kind recommendation, and we look forward to helping you with future events!
Fast response on every contact with…
Fast response on every contact with support. Clear answers, will use service again.
29 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Runar! We're glad to hear that our support team provided fast and clear responses. We appreciate your feedback and look forward to helping you again in the future. Hopefully, we can earn that fifth star next time!
a hint of apprehension but serious!
tickets arrived 3 days before the event but kept all promises !
A serious service !
29 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Stefano! We're glad everything worked out, and the tickets arrived as promised. We understand the initial apprehension, but we're happy to hear you found our service reliable. We appreciate your feedback!
Best experience ever!!
27 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you Radu, for you feedback!
Got my Tickets, everything worked out
I got 2 Tickets from Gigsberg for Linkin Park-Hamburg. They contacted me imidietly after purchase and I had my Tickets transfered to the official Ticket-App for the Event within an hour. So in our case everything worked out great, sure we payed a little more than the original price, but we had the best time at the concert and I'd use the website again if there weren't anymore Tickets available on the official Sale.
22 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Melonomon! We're glad to hear that everything went smoothly and that you received your tickets promptly. It's great to know you had an amazing time at the concert, and we appreciate your understanding about the pricing. We look forward to helping you again in the future!
Reply from Gigsberg UK
Thank you for choosing Gigsberg to make you happy! :)
I had a very good experience
I had a very good experience. Tickets arrived in e-mail shortly after my purchase, which was still about 4 months before the concert. However, you should definitely find out beforehand whether they check the names on your tickets at the venue where the concert is held, because obviously the tickets are resold and they will have a different name on them. I was at Paris Accor Arena and they didn't check my ID, so everything went smoothly, but that might not be the case at other venues.
25 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Samantha! We're glad to hear you had a good experience and received your tickets quickly.
We're happy everything went smoothly for you at the Paris Accor Arena. Thank you for choosing Gigsberg!
Quick and efficient Customer Service
Gigsberg communicated with me often to reassure me of my purchase and letting me know any changes. They also have a quick and efficient customer service.
25 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Alfredo! We're glad to hear that our frequent communication reassured you about your purchase and that you found our customer service quick and efficient. We appreciate your feedback!
Really impressed with there service
Really impressed with there service. Got tickets in plenty of time and all the info I needed
24 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Susan! We're thrilled to hear that you were impressed with our service and received your tickets with all the necessary information in good time. We appreciate your kind words!
It all went perfect
It all went perfect!
Thank you for great service!
24 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Heidi and Reto! We're so glad everything went perfectly. We appreciate your kind words and are happy to have provided great service!
Very good service
Very good service. They take care of clients, send updates and call to ask if everything is ok and you get your ticket.
22 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Inez! We're glad to hear you appreciated our service and the care we take in keeping our clients updated. Your feedback means a lot to us!
Amazing quick and efficient!
21 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Ibrahim! We're thrilled to hear you found the service quick and efficient. We appreciate your feedback!
Failure to provide purchased ticket to Chappell Roan
I purchased a ticket from Gigsberg to Chappell Roan for my teen daughter who is a huge fan. Gigsberg sent us several emails over a few weeks saying that the ticket was guaranteed but might not be transferred to us until the day before the concert. (the night before the concert they repeated that it was guaranteed) The morning of the concert they finally told us they weren't providing the ticket. This is the worst thing to do to a fan as there is no time to find another option. Please consider carefully before using this site.
19 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Jennifer. We deeply regret the inconvenience caused. As a secondary market, we work with both sellers and buyers, and while we strive to ensure everything runs smoothly, mistakes can unfortunately happen when dealing with people. We understand how disappointing this must have been, especially for such a dedicated fan. Your experience is valuable to us, and we’ll use it to improve our processes moving forward.
Available tickets and easy service
Available tickets and easy service
20 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Krister! We're glad you found the service easy and the tickets readily available.
Really efficient
Really efficient - great communcation , recieved tickets . It was my first time using Gigsberg but would definitely use again
19 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Vid! We're glad to hear that your first experience with Gigsberg was efficient and that communication was great. We look forward to helping you again in the future!
Just perfect
Just perfect !
We purchase last minute tickets for Arena Verona and everything went well
13 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Elisa! We're glad to hear that your last-minute purchase went smoothly.
Reliable service and good customer relations
Quick response to my enquiry and even better for their generosity to give me a coupon for the next purchase.
14 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Michiko! We're happy to hear that our quick response and the coupon for your next purchase made a positive impression.
Easy to get the tickets I wanted
Easy to get the tickets I wanted. Great customer service. I emailed them with a question and they answered it within minutes. I would use them again.
14 September 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Oglybogly! We're glad to hear that getting your tickets was easy and that our customer service was quick to assist. We look forward to helping you again in the future!
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