Gigtix Reviews 

281
•
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Superb Ticket Seller- I purchased 2 Kevin Bridges' tickets for Jersey as were on holiday there, they were totally sold out, but found Gigtix had 2. Tickets were reasonably priced, seats were amazing,... See more

Rated 5 out of 5 stars

Easy ordering and delivery of the tickets, no issues at all. And we got tickets for a sold out Kevin Bridges show!

Rated 5 out of 5 stars

Bought tickets for Harry Styles in Cardiff (20/6). Was slightly worried about tickets not being real or a scam, confirmation email advised we would receive tickets 48 hours before the show. Tickets ca... See more

Rated 5 out of 5 stars

First time I’ve used Gigtix and have to say I would use them before any other ticket sellers in future. An honest small company who sell tickets at a remarkably low price compared to anybody I have us... See more

Company details

  1. Event ticket seller

About Gigtix

Written by the company

Gigtix sells secondary tickets for live music concerts and tours, comedy shows and sporting events across the UK. We pride ourselves on being a trusted, go-to ticket reseller:

TRUSTED SOURCES
All Gigtix tickets are sourced from reputable suppliers we know and trust.

NO HIDDEN FEES
Prices are set by Gigtix with no hidden fees or tricky upsells. What you pay for is what you get.

EASY TO USE
Buying tickets with Gigtix is simple. Find tickets. Add to basket. Make payment. Wait for delivery!

.


TAKING RESPONSIBILITY
Gigtix is part of the Fair Ticketing Alliance speaking out for a responsible secondary ticketing market for all music lovers and live entertainment fans.

.


SUPPORTING VENUES
Gigtix supports the Music Venue Trust initiative to protect music venues throughout the UK by donating £1.00 from every purchase you make.

.

HOW TO BUY TICKETS?
Visit our website to find out what's on! Search for an artist or event you love or find a venue near you:

GET TICKETS


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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4.8

All reviews

(281)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve went above and beyond to help

Had an initial isssue trying to create an account to purchase tickets, no fault of the site so phoned steve to ask for help, he was brilliant, got back to me straight away and assisted every step of the way to ensure my account was created and i could purchase my tickets, email confirmation immediately , it is so refreshing in this day and age to speak to an actual person who goes above and beyond to help. Thanks Steve.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

My aunt purchased Coldplay tickets from…

My aunt purchased Coldplay tickets from Gigtix last year as a present for me and my daughter. The sale was easy enough she said, I recieved all relevant emails very quickly with our seats (which were amazing). Roughly 2-3 weeks before last night's gig I got the emails through with my tickets and the app to download them on to. Communication between us was brilliant and even though the prices were slightly inflated I'd use Gigtix again in the future.

2 June 2023
Unprompted review
Rated 5 out of 5 stars

Positive Experience

It was the first time we have purchased gig tickets from a third party and we were a little apprehensive especially as the tickets were slightly cheaper than face value. Navigating the site and payment was simple, the tickets arrived by email very quickly after purchase (within 15 minutes). No issues on entry to the gig. We are very happy with the overall experience and would use Gigtix again should we be unable to secure tickets.

24 May 2023
Rated 5 out of 5 stars

First time I’ve used Gigtix and have to…

First time I’ve used Gigtix and have to say I would use them before any other ticket sellers in future. An honest small company who sell tickets at a remarkably low price compared to anybody I have used in the past. Steve answers your messages almost immediately and helps with any problems you may have. Will be recommending Gigtix to all my music loving friends in future. Happy Springsteen fan 😀

25 May 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rip off

Bought 1 ticket for £75 then found the same ticket for less than £35. Phoned "customer support" to ask for refund to be told no refunds given.

In response to the reply below:
A little bit more expensive is acceptable but more than double isnt

In response to the second response:
I never said I was mislead, It was my mistake and one I certainly won't make again. I buy tickets for all sorts of events and shows and have never seen such a difference in price, yes you expect to pay a little bit more using an outside company but more than double just isnt acceptable

25 May 2023
Unprompted review
Gigtix logo

Reply from Gigtix

We would advise all buyers to shop around before committing to buy as we would with any product that anyone was buying. This is why we use no pressure tactics and clearly state everything so customers can make an informed decision. In this case face value is clearly visible, though it is rare to be able to find our tickets so much cheaper somewhere else and rare that we hear of buyer remorse like this. You would also be able to find the same tickets much more expensive in other places and we are always competitive or cheaper than other resale sites. You must have been happy with the price at the time of buying though otherwise of course you wouldn't have bought the tickets.

In response to the response above: Where do you draw the line, as we often sell tickets for half price which we assume is acceptable? We believe in a free market as long as customers are not mislead which we certainly do not do, that way any choice is yours.

Rated 5 out of 5 stars

Perfect service

This was a godsend when trying to get Micky Flanagan tickets for my husband’s birthday (which had sold out in minutes). Tickets came through about 10 days before the show and everything worked perfectly on the day. Had a great evening. Thank you Gigtix, highly recommend.

25 February 2023
Rated 4 out of 5 stars

Overall good

Overall good, but did not receive an email confirming order, which is worrying.

8 May 2023
Gigtix logo

Reply from Gigtix

Hi there, thanks for the positive review. Please check your junk, spam and deleted items as advised during checkout as confirmations are sent immediately after purchase. We have managed to find your order and resent the confirmation for you now, Thanks Steve

Rated 5 out of 5 stars

You don't get your seat allocation

It was quick and easy , payment went through no problem

27 February 2023
Gigtix logo

Reply from Gigtix

Thanks for your positive review. We allocate seat numbers from the range you see available when viewing the tickets. We don't allocate them immediately though as we sometimes have special requests for specific seat numbers within that range. By default we allocate seat numbers from the first one in the range and once allocated you receive a separate email confirming the seat numbers.

Rated 1 out of 5 stars

Complete letdown & not fit for purpose

Complete letdown & not fit for purpose. I received an em confirming payment & venue but could not retrieve bar code. Several experienced ticket staff@ venue tried, without success, to help me but even they couldn’t fathom out Gigtix retrieval system. I had to endure the embarrassment & humiliation of being denied access & kicked out. Despite complaining to Gigtix they wouldn’t listen to me.
I’ll never use Gigtix again. £180 wasted.

11 April 2023
Unprompted review
Gigtix logo

Reply from Gigtix

Tony, we transferred your tickets to you 12 days before the event with full and clear communication and instruction. In those 12 days you never once contacted us to advise that you were having issues and you turned up at the event without your tickets. At the event you still did not contact us yet we are available 24/7 by phone or email for such issues when they very rarely arise. The tickets were transferred to you in the See Tickets Mobile Wallet App, a very straight forward process where you receive an email saying you have been transferred your tickets and to download the app to your mobile device. You did not do any of this and turned up without any information that the Box Office staff could help you with. Instead of contacting us to resolve it which we very easily could have, you bought more tickets from the Box Office and then expected us to refund your transaction. If there was any error on our side we certainly would have refunded you, but really on this occasion we were completely unaware at any point that you were having issues and therefore deemed that you were not due a refund. To us this is fair and we have to stand our ground because we cannot just refund people who do not communicate with us through our many open channels and turn up at venues without tickets. Whilst you think this is unreasonable we understand your frustration and are sympathetic to what happened to you, it could all so easily have been avoided.

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