Gillette UK Reviews 

10,991
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, especially the razors, highlighting their effectiveness for a clean and smooth shave. Many appreciate the competitive pricing, often finding better deals directly on the company's website compared to other retailers. The ordering process is frequently described as easy and the website user-friendly, contributing to a positive overall experience. Reviewers also consistently commend the fast and efficient delivery service, with many receiving their orders the next day. However, some customers encountered issues with specific products, such as a missing plug or a razor not performing as expected for intimate areas. A few people also experienced difficulties with the website's payment process or found that their original basket would not show to pay on their iPhone.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality and performance... See more

Order

Customers had positive experiences with order, highlighting the ease of ordering and navigating the website,... See more

Price

People report positive experiences with pricing, often finding good value, excellent discounts, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having been duped into buying the Harry’s Plus set, and finding them to be horrible, blunt and utterly useless - I decided, after many years of being put off Gillette for being a bit woke and corporat... See more

Company replied

Rated 5 out of 5 stars

The advent has always said everything you need to know about their razors with the slogan “The best a man can get” and it’s so true. I tried others through the years but Gillette has always been my go... See more

Company replied

Rated 5 out of 5 stars

Bought a razor with large pack of blades as on offer and works out cheaper than buying just blades. Have lots of razor handles as it’s always cheaper to buy a bundle although the subscription option... See more

Company replied

Rated 5 out of 5 stars

Many thanks for the promotional offer, look forward to receiving my new gillette body razor. Website was easy to use and register as a user. Apple pay at checkout was seamless.

Company replied


Company details

  1. #16 of 19 best companies in Barber Supply Shop

Information provided by various external sources

Every man needs a great razor. Whether you prefer a bushy beard or a clean shaven look, you'll need a high functioning razor to perfect your chosen style. Check out the complete range of Gillette razors, blades and male grooming products. Discover new ...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,991)

1,314 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve always like the Gillette range

I’ve always like the Gillette range. The Gillette Labs range is very good. The blades seem sharper to me. The gold razor I bought looks great. The head is a little big to get right under my nose, but I persist with it!

27 June 2026
Unprompted review
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Gillette

I found the Gillette labs ordering, simple and efficient.

7 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Good service

7 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Good timing on delivery thank you

Good timing on delivery thank you

5 June 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Good experience but don't know why you…

Good experience but don't know why you debited me 1p then the correct ammount

6 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

Rated 5 out of 5 stars
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Great product

Great product

5 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Great Company

Great Company. Easy to order and fast delivery.

5 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Quick and convenient ordering

I just popped on the Gillette site to order replacement blades for my husbands Lab Razor. I found what I wanted quickly and it was ordered and paid for and there is free delivery. Perfect.

5 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

nice and easy

5 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Couldn't get my discount code entered.

Couldn't get my discount code entered.
Edit:
Gillette contacted me quickly following my review and have offered me a credit equal to the amount of the discount.
Have to say, very impressed with their customer service and aftersales care.

5 July 2026
Gillette UK logo

Reply from Gillette UK

Hello Carl,

We are sorry you had trouble with your discount code. We are always working to improve our systems.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

Great site easy to order

Great site easy to order

4 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Always a great product from Gillette…

Always a great product from Gillette and a quick delivery

26 June 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Cheap and delivered quickly

Cheap and delivered quickly

11 January 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Ordered online and goods were sent out…

Ordered online and goods were sent out correctly and rapidly.

Good service and no problem.

3 May 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

I've always used Gillette

I've always used Gillette

3 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Zero Stars - Appalling Customer Service.

Have left a previous review for this company wanting to give zero stars. Gillette responded by saying they had left me a message in my customer account with them. Checked and no message so I ask them where the message was and they said there is no message. This company haven’t got a clue what they are doing.

3 July 2026
Unprompted review
Gillette UK logo

Reply from Gillette UK

Hi,

Thank you for taking the time to leave a review.

We are sorry to hear your recent experience hasn't been positive and do want to look further into this. Can you please respond to the request sent to you via your TrustPilot account?

Kind Regards,

Stephen

Rated 5 out of 5 stars

Very pleased with the price I can only…

Very pleased with the price I can only give a small opinion until I receive the product

2 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars

No uk plug or adapter in box

No uk plug or adapter in box, apart from that it looks good, I’ll have to wait for an adapter to come to try it out

1 July 2026
Gillette UK logo

Reply from Gillette UK

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,
Natalia

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