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Gills Building Supplies Ltd Reviews 

1,162
•
TrustScore 5 out of 5

4.8

Building Materials Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is smooth and intuitive, allowing them to easily choose and schedule convenient delivery dates. People consistently praise the delivery drivers for being exceptionally polite, friendly, and willing to place heavy building materials exactly where needed. Consumers are also very satisfied with the overall product quality and the highly competitive prices offered across the catalog. However, some people mentioned experiencing frustrating stock shortages and unexpected delivery delays when ordering certain items. Reviewers also noted specific instances where shipments arrived significantly later than scheduled or lacked proper communication regarding changes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that online ordering is simple and... See more

Service

Clients share satisfaction on service, frequently praising prompt delivery, helpful drivers, and easy online... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising polite drivers and... See more

Order

Reviewers highlight positive aspects of order processes, frequently noting that the online platform is simple... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like fence... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Always our go to last few years. Easy to order and specify dates for delivery on website. Query by email prior to order was responded to promptly and delivery driver was superb. Cheerfu... See more

Rated 5 out of 5 stars

Great delivery service. Called to say they were outside and asked where I wanted to stuff dropping. Great communication. Lovely customer service. Would highly recommend. Also visited the store.... See more

Rated 5 out of 5 stars

first class service and actually had the size of edging i had been looking for, for ages. they have a first class delivery service faster than any of the other local building suppliers. I would highly... See more

Rated 5 out of 5 stars

I ordered some fence panels online on thur to b delivered on sat , a phone call the following day I was told they wasn't Instock. A further phone call told me if they can get the panels from another d... See more

Company details

  1. #27 of 114 best companies in Building Materials Supplier

Written by the company

Our family-run business has been supplying landscaping and building projects across the West Midlands for over 30 years. We are proud to still be independent and family run, supporting the local community wherever we can. The business has recently received a vast increase in stock, in addition to new trucks and improved infrastructure. The knowledge of our long standing staff, the 60,000sqft of stock at our Walsall and Aldridge sites, and one of the largest, most flexible fleets of vehicles around, make us the no.1 supplier in the area. Visit us in-store, email, or call us for immediate delivery.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.8

All reviews

(1,162)

383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Local supplier …

Excellent service delivery driver very helpful good price for delivery and goods definitely will order again fully recommend and they are a local firm

27 May 2026
Rated 1 out of 5 stars

Donut 🍩 delivery’s

Placed a ordered mid week, only to be told on the day of the delivery that the drivers stuck in traffic, I explained that I will be on the job till 20:00hrs so it doesn’t matter what time it gets here, then the transport manager came up with some poxy excuse about a 45 hr a week taco!!!!! Absolute joke of a company couldn’t plan a kids tea party!! ORDERED CANCELLED !!!!!

23 March 2026
Rated 1 out of 5 stars

DO NOT RECOMMEND! POOR COMPANY.

Left a review yesterday regarding my order that didn’t turn up. Was meant to be delivered the following day (today) before 12pm. Yet again was not contacted to be told it’s late. Doing this review at 2:50pm and still no delivery. I called and spoke to Jess who was meant to contact the delivery company and contact me back. Nothing. I called again to then be told she’s gone home. Not sure the guy I spoke to but he was as useful as a cardboard box in rain and rude. Absolute horrendous customer service and horrendous company in general. I will never be buying from these again and do not recommend to no one.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

We’re on a new build estate and no one can find us, but no issues from Gills. The driver was friendly and helpful and the gravel we ordered was cheaper than most other sellers we’d seen. Will definitely use Gills again.

16 May 2026
Rated 5 out of 5 stars

Arrived on time

Arrived on time. Very efficient and was able to offer next day delivery where as other supplier could not.

12 May 2026

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