Ginamber, started me on the importance of Micro Needling. Watched her for years on YouTube, before her business started and will only use Ginamber, Micro Needles. Been using since her first product... See more
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See what reviewers are saying
I’ve been using Gin’s skincare daily and her .25 and .50 dermaroller weekly since Christmas (3 months) and I’m starting to love my skin for the first time in my life. The skincare is gentle and clean... See more
Nothing particularly great nor bad with the rollers I ordered, however, I went to reorder the oxygen foam cleasner and find the price has skyrocketed from $15 to $49. Seems obscene and completely arbi... See more
Company replied
I absolutely love Gin Amber’s Vitamin C + Squalane repair cream!! It is my favorite daily moisturizer. I love how lightweight and hydrating it feels on my face. Highly recommend! I also love the Ti... See more
Company details
- Health and beauty shop
- Beauty product supplier
- Beauty supply store
- Cosmetics shop
- Skin care products vending machine
Written by the company
Our product range specializes in anti-aging natural skincare, including our trademarked line of medical-grade microneedling tools such as the derma roller. Having a lifelong passion for wellness, skincare, and beauty, we are committed to bringing consumers quality skincare tools and natural and organic products with clean ingredients.
Contact info
655 W Flagler St. Ste 206 , 33130, Miami, United States
- info@ginamber.com
- ginamber.com
4.1
Great
54 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mineral sunscreen
I absolutely love the mineral sunscreen. It goes on smooth and easy and I love how my face looks and feels when I use it I was extra happy to know that it would counteract blue light from the computer screen I sit in front of all day. Thank you so much for making this product. I have been waiting for the best mineral sunscreen for so long and you have it. I stock up when you offer sales so I will never be without. I share the video of it with all my friends, a must see!
17 October 2023
Unprompted review
Great before and after using 0.5mm real…
Great before and after using 0.5mm real needle dermaroller, will be client for life !
30 June 2023
Unprompted review
Scammers
Do not do any business with this people. SCAMM they hang the phone on me.
I had a swollen skin and burning issues on the 3rd day. And they refuse to talk to me.they hang the phone on me.i called several times. Scammers.i request my refund they hang the phone on me.
2 February 2023
Unprompted review
Reply from Gin Amber Beauty
Hi Rosa, thank you for your feedback. Since we’ve just joined Trustpilot, we’re now able to respond to past reviews and wanted to address your concerns directly. ❤️
We take reports like yours very seriously and regret that we weren't able to connect with you at the time. For clarity, our company does not offer phone support; all customer communication is handled through email or chat, so it seems there may have been a misunderstanding.
While some time has passed, we still want you to know that we care deeply about the safety and satisfaction of every customer. Your feedback has been noted and appreciated as we continue to improve.
Writing this review because I never have experienced a skincare company that has cared so much for their customers.
I had acne for 4 years that I could not get rid of. I consulted with Gin initially via DM and she was kind enough to speak to me for 2 hours back and forth explaining to me lifestyle changes I could make without even selling me a product of hers.
After this talk, I began to implement these changes as well as bought 2 of her derma rollers and 3 serums and her facial cleanser.
Using these products with the advice Gin had given me, my acne cleared up completely for the first time in only 4 months.
I continue to use Gins products because they are all natural, fairly priced, effective, and truly amazing customer service from not only her team but Gin herself taking the time to speak to all of her customers.
THANK YOU GIN!
20 January 2023
Unprompted review
Very short with me when I asked a…
Very short with me when I asked a question on her Facebook . Used to recommend her videos on dermarollers. Planned on purchasing from the store. That experience left a bad taste in my mouth so no thanks
6 January 2023
Unprompted review
Reply from Gin Amber Beauty
Hi, thank you for your feedback. Since we’ve recently joined Trustpilot, we’re now able to respond to past reviews and wanted to reach out directly. ❤️
We appreciate your honesty. At the time, our founder was personally responding to messages while managing many responsibilities, and her replies may have come across as brief. Her intention was always to check in and support our community, but we understand how tone can be easily misread online. 🙏
We genuinely appreciate your past interest in our content and dermarollers. While we understand your decision, we hope you might give us another look in the future.
Best Natural Skincare
If you have thirsty, dry skin, this product is for you. GinAmber Beauty Advanced Hyaluronic Acid Serum claims to plumpen and soften the skin by increasing its moisture, which also helps to reduce the appearance of fine lines and wrinkles using hyaluronic acid, an ingredient that increases and maintains skin’s moisture. It’s my favorite product! I’ve been using it for 4 years already!
23 September 2022
Unprompted review
Best Skincare Brand
Love the products especially the peptide serum! Been using them for months now and very satisfied with the results.
15 September 2022
Unprompted review
Unique skin care experience
I was relatively new to the concept of micro needling. I was scared to try it as well but the products helped me overcome this fear and gave me long lasting results! I’m definitely a lifetime customer
17 September 2022
Unprompted review
DO NOT TRUST THIS COMPANY.
DO NOT TRUST THIS COMPANY.
Spent £250 on their website only to not receive my order. They will not refund me and their customer service is appalling, nothing but automated email responses. Very frustrating! AVOID!!!
10 August 2022
Unprompted review
Reply from Gin Amber Beauty
Hi Laura, thank you for your review. Since we’ve just joined Trustpilot, we’re now able to respond to past feedback and wanted to address your concerns directly. ❤️
We’re truly sorry for the frustration you experienced. According to our records, your order was shipped promptly, but it was not delivered because the required customs fees were declined. As noted at checkout and in our shipping policy, international customers are responsible for any applicable import duties or customs charges.
While our replies may have felt automated in the past, rest assured, we always have real people behind the messages, doing their best to assist. Your feedback has been helpful in refining both our customer service and how we communicate shipping expectations.
PLEASE DO NOT ORDER FROM THIS WEBSITE
PLEASE DO NOT ORDER FROM THIS WEBSITE. COMPLETE CON!
I ordered a couple of derma rollers and creams from GIN AMBER coming to just under $200. I waited a couple of weeks and then I started to wonder why they had not arrived. I checked the order status and it says being held by customs there is a fee due? Despite the fact I had already paid for this when I processed the order! I contacted Gin Amber who was extremely unhelpful and REFUSED to offer me any support! I will be looking at how I can deal with them down the legal route as I can’t begin to imagine how many customers have to deal with this. DO NOT make the same mistake I have, don’t bother ordering from GIN AMBER.
30 August 2022
Unprompted review
Reply from Gin Amber Beauty
Hi Gemma, thank you for your feedback. Since we’ve recently joined Trustpilot, we’re now able to respond to past reviews and wanted to address your concerns directly. ❤️
We’re sorry to hear about the frustration with your order. We want to clarify that while shipping costs are covered at checkout, customs duties and import fees are determined by your local postal authority and are the responsibility of the customer. This is outlined during checkout and in our shipping policy.
We’re sorry if our communication didn’t come across as supportive; that’s never our intention. Our support team does its best to provide accurate information, especially in cases involving international customs, which are unfortunately outside of our control. Your feedback has been shared with our team to continue improving how we communicate and support our international customers.
Thank you again for taking the time to share your experience.
Great Skin Care
I have been ordering from Gin Amber for about 2 years. The products are wonderful and the delivery has been reliable. In fact, I am re-ordering skin care today.
14 September 2021
Unprompted review
Don’t be fooled by all the niceties
STAY AWAY!!!!!
I ordered a dermaroller on the 19th of December to be shipped to Malta, Europe. And according to my emails this was then shipped in the 21st of December. However it is now the 13th of February and I never received my package because it is somehow stuck in Jamaica.
I have been emailing back and forth to try to get a refund and she is absolutely refusing to issue a refund, on the pretense that it has to be declared lost for me to qualify for a refund.
Not only that, in her email she said and I quote;
“Hi love,
If you don't receive your order and once it is deemed lost, we will refund you minus shipping costs❤️ “
Meaning I will have to pay the shipping for something I never received.
STAY AWAY!!!!!
13 February 2021
Unprompted review
Reply from Gin Amber Beauty
Hi Roxanne, thank you for taking the time to share your experience. Since we’ve recently joined Trustpilot, we’re now able to respond to older reviews and wanted to personally address your concerns. ❤️
International shipping can be unpredictable, especially during that time of year, but the way your concern was addressed didn’t reflect the level of care we aim to provide. That approach wasn’t fair to you, and we’re genuinely sorry.
We’ve since made several changes to our support processes to better serve our international customers and to prevent issues like this from happening again. Your feedback has not been forgotten, it’s helped shape the improvements we’ve made.
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