Excellent customer service. My error in an order was quickly resolved without a fuss. The delivery was quick and the whole process was very efficient. We’ve really enjoyed our purchases and would th... See more
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See what reviewers are saying
I was recommended Ginger Fox’s porridge mug by a friend, so ordered one each for my husband and I. They arrived promptly and were well packaged but, on opening, one was badly broken. I sent an email w... See more
Fantastic Customer Service from Gemma, Missing piece in Jigsaw, contacted Gingerfox games using online query on Thursday. They came back to me quickly I gave them specific detail of item, arrived S... See more
We bought the Traitors game for our daughter. Unfortunately, the Traitor Card got damaged. I e-mailed Ginger Fox to ask about buying a replacement card and they sent us one free of charge. Brillian... See more
Company details
Written by the company
We are designers, developers, manufacturers and distributors specialising in a fantastic range of books, gifts, puzzles and games for both UK and international markets. Our cunning Ginger Fox™ team specialises in creating games, gifts, books and mugs for adults and families, all with a clever little twist of ingenuity. Our sense of adventure, curiosity and determination has taken our products from the heart of the Cotswolds throughout the UK and into the USA and Australia. Ginger Fox is proud to work in collaboration with major brands including The Chase, Who Wants To Be A Millionaire, Taskmaster and Popmaster to name just a few!
Contact info
Unit B4 Kingsditch Trade Park, Cheltenham, GL51 9PA, Gloucestershire, United Kingdom
- 01242545966
- hello@gingerfox.co.uk
- gingerfox.co.uk
4.6
Excellent
45 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good porridge dish
22 April 2025
Easy to find my specific items and…
Easy to find my specific items and received delivery in a couple of days.
28 February 2025
Fantastic Customer Service from Gemma,
Fantastic Customer Service from Gemma,
Missing piece in Jigsaw, contacted Gingerfox games using online query on Thursday. They came back to me quickly I gave them specific detail of item, arrived Sat by Royal mail 48hrs, congratulations also to Royal Mail also.
8 February 2025
Unprompted review
Excellent Customer Service
We bought the Traitors game for our daughter. Unfortunately, the Traitor Card got damaged. I e-mailed Ginger Fox to ask about buying a replacement card and they sent us one free of charge.
Brilliant customer service.
Thank You
11 June 2024
Unprompted review
Quick delivery.
Ordered on Saturday, delivered Wednesday. Good price and delivery. Only thing that would have been useful would be a confirmation of order and despatch email
8 March 2023
Unprompted review
Quick to respond and very helpful
1 February 2023
Unprompted review
Above and beyond
The parcel delivery service appeared to have lost the parcel. I contacted GingerFox and they immediately dispatched all my products again with 24hr delivery at no charge to me. This was amazing as I needed to get the gift to someone I wouldn't be seeing again for a while. Eventually the original parcel arrived and Ginger Fox sent over a return label and the parcel was collected from my house, couldn't have been easier. I would certainly use them again, thanks for the amazing service (not the delivery company though!).
11 January 2023
Unprompted review
Non Delivery
After confirming receipt of order I have heard nothing. The order has not arrived in about 10 days but now I am asked to review it. Clearly something has gone wrong. I will contact ginger fox for replacement or refund
3 December 2022
Unprompted review
Reply from Ginger Fox Games Ltd
Hi Steve
We are sorry to hear you had an issue with your delivery. If you have not already contacted us, please do and we can rectify this for you.
Great customer service
I ordered a game but made an error on the post code. I contacted Ginger Fox who were amazingly understanding and agreed to resend if it didn't arrive. I thought this was first class service.
21 November 2022
Unprompted review
Speed of delivery and cost.
14 November 2022
Unprompted review
Great!
Overall review: great!
Royal Mail 24h delivery din't work, though.
Customer support refunded.
19 November 2022
Unprompted review
Great product with fast delivery
18 November 2022
Unprompted review
Knowledge mug
My husband Had mug from company, several years ago as present. It got a chip recently, he was upset as it was his favourite.
Managed to order exactly the same one apart from colour. He was chuffed.
Service, product and delivery all first class.
Thank you
9 November 2022
Unprompted review
Very good
The order came in very good time and we were kept up to date on delievery, it was well packaged. We look forward to using it. Many thanks
1 November 2022
Unprompted review
Lovely product (book themed mugs)
Lovely product (book themed mugs). Good price, nicely packaged and prompt delivery.
22 September 2022
Unprompted review
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