Ginge Tours Ltd / Mendip Travel Reviews 206

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the professionalism of the staff, especially specific staff members, who are frequently highlighted for their helpfulness and knowledge. People are particularly satisfied with the seamless booking process and the well-organized holidays, often noting that everything runs smoothly and without issues. Reviewers also appreciate the diverse range of holiday options and locations offered, with many finding the trips to be memorable and perfectly tailored to their needs. The personalized approach and attention to detail from the staff are frequently mentioned as key factors contributing to a stress-free and enjoyable experience.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Reviewers frequently praise the seamless... See more

Service

Reviewers highlight positive aspects of service, consistently praising the first-class and friendly... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Booking process

People report positive experiences with the booking process. Customers consistently praise the ease and... See more

Location

Consumers find location to be positive. Many reviewers praise the excellent and convenient locations of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was our first cruise and we discussed with Geoff our requirements which led to his recommendation for Celebrity. He fully explained the pros and cons of the major cruise lines and we could not ha... See more

Rated 5 out of 5 stars

Geoff and Jo made our Anniversary holiday very special and memorable, with so many lovely surprises for us. Our whole experience from our initial enquiry has been first class and seemless, with truly... See more

Rated 5 out of 5 stars

Ginge tours organised us a memorable cruise on Norweigein Fjords. They built in a night before stay and port parking at Southampton. Their trip app with access to all documents and instructions under... See more

Company replied

Rated 5 out of 5 stars

Just returned from another holiday arranged by Ginge Tours and, as always, it was superbly organised by Geoff and Jo. Geoff managed to save us a considerable amount using his Emergency Services ple... See more

Company replied


Company details

  1. Travel agent

Written by the company

Ginge Tours & Travel and Mendip Travel are independent, fully protected travel companies run by Geoff (a former Assistant Chief Constable) and Jo (a former NHS clinician). We offer honest advice, great value, and a personal service you simply won’t find with a call centre or faceless online brand. We book everything from beach breaks and cruises to complex touring holidays, ski trips, luxury escapes and once-in-a-lifetime adventures. We work with trusted ABTA and ATOL-protected suppliers and are proud members of Protected Trust Services — giving you complete financial peace of mind. Our customers deal directly with us from first enquiry to homecoming. That means no passing you from team to team, no hidden fees, and clear, transparent communication at every step. Ginge Tours serves customers across the UK, with a strong focus on the Emergency Services and NHS. Mendip Travel is our sister brand, dedicated to our local community in Somerset and the Mendip Hills, offering long-haul, luxury and cruise holidays from regional airports, with added extras like reduced parking. Between both brands, we bring experience, integrity and award-winning service — backed by over 125 five-star reviews and the promise that we’ll always put our customers first.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Rated 5 out of 5 stars

We had a great experience with Ginge…

We had a great experience with Ginge Tours. Jo and Geoff dealt with our booking in a professional way and offered support throughout. The process was transparent and their communication with us was excellent. They also provided their contact details in case we needed it during the holiday. Real wrap around support! We will definitely use Ginge Tours in the future and we are recommending you to our friends. Thanks Jo and Geoff.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Ginge Tours - an excellent service

I asked Geoff to identify a trip to NewYork combining with Seattle over 12 days. I encountered a smooth and comprehensive booking experience with Geoff and wife Joanne available for any questions or issues. They saved me money and took the stress out of booking flights and hotel accommodation. Everything was in place when we were on holiday.
I wouldn’t hesitate in using Ginge Tours/ Mendip travel again and look forward to our next holiday. Thank you both.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Mauritus Paradise..

We have just returned from a trip to mauritus where we celebrated my daughters wedding.. we had an amazing time.. thankyou Ginge Tours.. silky smooth experience. Flights, hotel and transfers first class.. and it was good to know Geoff and Jo were available to deal with any issues should the arise..which obviously they didn't !! Thankyou guys...

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Just returned from a 5 day trip to New…

Just returned from a 5 day trip to New York. The whole trip was excellent. Great advice from Ginge tours meant we were in the heart of the city and able to gain the best from our time in NYC.
Thanks Geoff and Jo for another great trip.

5 October 2025
Unprompted review
Rated 5 out of 5 stars

Seamless booking experience

Seamless booking experience. Both Joanne and Geoff were easy to get hold of in case of any issues - which was not required since we had a fabulous time.

Currently in the process of booking our next trip with Ginge Tours.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

5 Star++++

I cannot thank Geoff and Jo enough for organising an amazing family trip.
They are so knowledgable, friendly and professional - nothing was too much trouble and they were always on hand to answer any questions we might have.
I would highly recommend Ginge Tours and will definitely use them again

10 August 2025
Unprompted review
Rated 5 out of 5 stars

110% would recommend Ginge tours

Great trip to Crete booked through Ginge tours. They managed to find us a cheaper price than the brochure so more money for duty free and drinks when in Crete.
Kept very well informed throughout the process and it was a painless experience from start to finish.
Would have no hesitation in recommending them and will be using Ginge tours for all future bookings.

26 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Cruise

We have recently retuned from 11 night cruise, stopping at 12 different port and 7 different countries and cannot thank Ginge Tours enough. We are a family of 10, covering three generations. They arranged for all our cabins with balconies to be on the same deck next to each other. All the ports we requested were accommodated and we got to go to some wonderful places and view places that we have only seen on TV. We cannot praise Ginge Tours enough and would highly recommend them.

10 August 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the lovely review Antonia. It was a real pleasure to sort out this wonderful cruise for you all. Best wishes G&J

Rated 5 out of 5 stars

Great MSC Cruise 🚢

My family and I have just returned from a fabulous MSC Cruise that was arranged and booked through Ginge Tours. From start to finish with advice and booking they were top rate and couldn’t do enough. Fully recommend them for your holiday needs. Thanks again Geoff and Jo.

21 August 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks David, we are really pleased you enjoyed your first cruise. Hopefully many more to come! Best wishes G&J

Rated 5 out of 5 stars

Ginge Tours

I have just returned from Cyprus with my daughters and granddaughters from a holiday booked through Ginge Tours. They couldn't have made the process any easier, communication was exemplary. The wealth of information supplied on the holiday itinerary was invaluable. This was the first time I had booked through them, the price was spot on, I will be using them again and would not hesitate to recommend them to anyone.

13 August 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the lovely review Judith. We were delighted to be able to assist you with this trip. We look forward to helping you again in the future. Best wishes G&J

Rated 5 out of 5 stars

The British & Irish Lions Australia Tour 2025

Having considered joining the British & Irish Lions rugby tour to Australia 2025 we researched a number of options. However, upon speaking to Geoff and Jo we were sure we had found the right company to cater for all our needs.

We had specific requirements in multi locations for Geoff and Jo to consider. These contained travel for our family to join us in Australia from Japan. This caused no issue for Ginge Tours Ltd even when our Daughter in law announced that our second grandchild was due just before the tour. Geoff took this all in his stride with a fantastic holiday being the result.

We had stops in Perth WA, Melbourne Vic, and Sydney NSW. Each of the hotels were excellent in respect of location and ease of travel to and from and access to the tourist areas. When our family, which included a 4 year old and an 8 week old arrived in Melbourne the Atlantis Hotel was ideal for the young family, with a great room and as requested a cot. These small touches often get overlooked. We also requested Car Rental at both Perth and Melbourne and again the 'process' at the collection office was easy, the correct details were already in place and the appropriate vehicles ready for us.

The best was saved for last with the Park Royal Hotel in Darling Harbour. A spectacular hotel with matching facilities.

It is easy to say 'great holiday' but this needs a little explanation which I will now give. From the start of the booking process to our return home, Geoff and Jo have been available and willing to meet our demands/needs without fuss. I would suggest that it would be difficult to self book a trip such as ours by yourself with changes being required via the internet or a High Street agent.

Ginge Tours Ltd also provides an app which is available offline where all your flight, hotel, car rental and other vouchers are securely held. This was really easy to use and was updated regularly with flight details such as gate numbers, check in times and other useful information.

A great experience for our family and I would definitely use Ginge Tours Ltd again, and have no hesitation in recommending them.

Well done and Thank you Geoff and Jo

Tony Byrne and Family

18 July 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the wonderful review Tony. We are so pleased it all worked out well and you had a great family time, including with the latest family edition! Yours was a wonderful trip to organise and we hope we can assist you again at some point in the future. G&J

Rated 5 out of 5 stars

Absolutely fantastic service

I contacted Geoff and Jo late last year to help us organise our family holiday for this summer. My wife and I were quite specific on our budget and what we wanted out of the holiday as my son is autistic and it was going to be his first flight.

After a back and forth with Geoff I explained our issues re my son and he went away for a few days and came back to me and had hit every specification I asked for on the nose. Absolutely unbelievable. Also, saved us a huge amount of money compared to booking direct with easyjet.

We also spoke about the potential issues re my son and trying to make the experience as stress free as possible and they liaised with easyjet and got us all the help we needed.

I couldn't recommend Geoff and Jo any higher. They are fantastic and we're a huge help to me and my family.

We had an amazing family holiday!

Thank you!

29 July 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks for the lovely review. We aim to make everything as stress free as possible and at the best possible price. We are so pleased it all worked out so well for you and your son. Many thanks G&J

Rated 5 out of 5 stars

Fabulous family holiday to Corfu

Ginge Tours organised a fabulous family holiday for us in Corfu! The whole booking experience was very straightforward & everything made so simple on their app, which has all the holiday documents, vouchers, fast track etc. Geoff & Jo are very professional & friendly & listened to all our requests. We required 2 bungalows next to each other as we have 2 grandkids & they organised that. Thank you, we will be coming back to you & would highly recommend them.

22 July 2025
Unprompted review
Ginge Tours Ltd / Mendip Travel logo

Reply from Ginge Tours Ltd / Mendip Travel

Thanks Mina, we are really pleased it all worked as this was an important Birthday booking! We hope to assist you again in the future. G&J

Rated 5 out of 5 stars

Great Mini Break!

Fantastic city break to Amsterdam organised by Geoff and Jo. Highly recommend Ginge Tours - very organised and excellent communication. Wouldn’t travel with any other travel company now. Thanks both

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Meticulous Planning, Smooth Execution & Fantastic Experience

We recently celebrated our 40th wedding anniversary with an unforgettable adventure across Canada and Alaska, expertly arranged by Ginge Tours—and we couldn’t be more thrilled. Having not used a travel agent in years, we approached the process with a bit of apprehension. But from the moment we connected with Geoff and Jo, every worry melted away.

Personal Touch from the Start
Geoff immediately suggested a joint meeting with Canadian Affairs, and what a brilliant idea that turned out to be. It gave us the chance to openly discuss options, weigh pros and cons, and shape our dream itinerary together. By the end of that meeting, our route was mapped out—seamless, exciting, and tailored to our anniversary celebration.

Meticulous Planning, Smooth Execution
Geoff handled every detail with incredible precision: flights, hotels, private transfers, train journeys, cruise bookings—you name it. The entire plan was then uploaded to the My Trips app, making everything easy to access and review before and during our travels.

The Adventure of a Lifetime
From travelling through Canada to picking up our cruise in Vancouver and exploring Alaska’s rugged beauty, every part of our trip worked like clockwork. Even when we encountered a couple of minor hiccups (our own doing!), Geoff responded swiftly, efficiently, and with genuine care.

Professionalism at Its Best
The professionalism and attention to detail shown by Geoff and Jo truly made this a once-in-a-lifetime celebration. They turned what started as a cautious step back into travel planning into a remarkable experience we’ll treasure forever.

Thank you, Geoff, Jo and Ginge Tours, for helping us make such cherished memories. Here's to the next adventure—with you by our side, of course.

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous Greek Holiday

Ginge Tours arranged a fabulous holiday for us in Kefalonia. From booking the holiday to our return home we knew they were on hand if we needed any support. The app that they use which holds all the details of your holiday works really well. We would highly recommend them.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Ginge tours… the stress free way to book a holiday

We had already chosen the location and hotel that we wished to visit, thankfully I contacted Ginge tours, as they were able to provide a private transfer and it still worked out cheaper than the holiday company 😃. The app is so easy to use (even a technophobe like me managed!), making all the documents or information you need easily accessible. Whilst still on holiday Ginge tours informed me of the flight delay before other passengers received same info from their holiday app. I was able to delay our return private transfer, so we had extra time in the all inclusive hotel 😃. Everything was no trouble and all stress free. We had a great time and will definitely use Ginge tours again.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

P & O Fly Cruise from Malta

Geoff and Jo, made the whole booking experience straight forward and were helpful with advice when our flights were delayed. The my trip app made access to all our travel documents for our P & O cruise from Malta easy. Would definitely recommend them as your holiday advocates. The P & O cruise was fantastic with Monte Carlo a particular highlight.

26 June 2025
Unprompted review

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