I ordered a pearl necklace and pearl earrings. Whilst the items seem lovely quality they just don’t suit me. I’m having an absolute nightmare with their customer services trying to return the items. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From my recent experiences, I placed 2 orders. The 1st order had no issue but the 2nd order, the product didn’t look good on me (clips earrings didn’t sit on my earlobes properly). I contacted custome... See more
The Solenne ring has exceeded my expectations in every way. Its unique design and stunning details have left me in awe. Not only is it visually striking, but it's also remarkably comfortable to wear.... See more
I had custom earrings made for my wedding. I live in Australia so all communications and the design process was done via email. Firstly, the customer service was truly wonderful! The design team and c... See more
4.4
Excellent
76 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stunning
It is just a beautiful earrings, got a lot of compliments, will definitely purchase again.
22 January 2024
The pearl necklace is very shiny and…
The pearl necklace is very shiny and the workmanship is exquisite.
I think it will be more attractive to customers if there are a variety of changes to match. For example, the necklace becomes a bracelet, etc.
In addition, I hope the website can provide more dynamic or static pictures from different angles for reference. In this way, it will be easier to master and find your favourite products when choosing goods. Thank you.
18 December 2023
I was a little hesitant to order…
I was a little hesitant to order because coming from overseas and not being able to touch and feel the product. But so glad I did. The jewelry arrived in time for Christmas and was so well packaged and displayed. The jewelry is very dainty and beautiful. My daughter absolutely loved the necklace and earrings. Won't hesitate to order again.
17 December 2023
The Packaging Wow🎉Wow🎉Wow 🎉💯
19 December 2023
A beautiful gift
Delivery was on time . The packaging is very lovely. Beautiful gift to give a loved one.
19 December 2023
Beautiful necklace!!
Very satisfied with my purchase and the excellent customer service!!!💝
18 December 2023
Delivery was a nightmare!!!
Delivery was a nightmare!!!! I will not order from your company again.
18 December 2023
The product is so elegant and beautiful.
21 November 2023
Amazing product and packaging
21 November 2023
I bought one necklace and several pairs…
I bought one necklace and several pairs of earrings, they are all made very well, the detail make them look really expensive, definitely worth the money.
20 November 2023
Although beautiful
Although beautiful, the post was very delicate and it's bent on the end. Makes it a little hard putting the pearl in.
19 November 2023
Love the pearls!
Love the pearls!
When I received the package I was pleasantly surprised! The Akoya pearls are amazingly shiny and classical pieces! These are jewels that can be passed down to the next generation. Will come back for more
26 October 2023
Mixed feelings
I am very happy with he pearls. However, the chain's rings are so small that I have difficulty inserting the tiny clasp into it. It is difficult to secure the chain. Even my husband has difficulty doing it for me. Sadly, I will have to buy another chain. Waisted moneu so yes, I'm disappointed.
30 October 2023
The full moon necklace is elegant
The necklace was more that I expected.
It was stunning, the Akoya pearl was beautiful.
Loved the fact you had two lengths for the chain which was delicate and well crafted
29 October 2023
shipping is too slow
22 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.