GirlFairy Reviews 

25
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

I purchased a two piece set for $80 and it was never delivered. I have reached out to the company several times and received one response saying "Due to the COVID-19, your order is stuck in the logist... See more

Company replied

Rated 1 out of 5 stars

Still haven’t received anything not even a tracking number or update !! Don’t order from here very unprofessional and ridiculous. I order in March it’s April 13 * it’s April 29 still no tracking numb... See more

Rated 5 out of 5 stars

I honestly wasnt sure what to expect as i dont ususlly order from sites, i see on pinterest or instagram but their prices are so incredible, i took the chance. I never ever sew such budget friendly an... See more

Rated 1 out of 5 stars

In addition to the long processing time, they didn't ship the correct order. I ordered 1 pair of jeans and 1 pair of shorts. They shipped 2 pair of shorts. I contacted them and they said their com... See more

Company details

  1. Ladies' clothes shop

Written by the company

We provide a variety of stylish, intricate, and simple styles, made from high quality, high comfort textiles to offer functionality and versatility. We are always adding new styles to cater to your wonderfully evolving lifestyle.


Contact info

1.9

Poor

TrustScore 2 out of 5

25 reviews

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1.9

All reviews

(25)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Don't do it!!!

In addition to the long processing time, they didn't ship the correct order. I ordered 1 pair of jeans and 1 pair of shorts. They shipped 2 pair of shorts. I contacted them and they said their computers crashed and that's why the order was incorrect. In order for them to ship the jeans they wanted me to pay $7.99 for shipping. I told them that they were dishonest and wrong to ask me to pay the additional fee. Haven't heard from them since.

4 January 2024
Unprompted review
Rated 1 out of 5 stars

THE WORST

I purchased a two piece set for $80 and it was never delivered. I have reached out to the company several times and received one response saying "Due to the COVID-19, your order is stuck in the logistics warehouse and cannot be dispatched." They never reached out to let me know that my purchase wouldn't be shipping, and have still not refunded me. I placed this order back in April.

3 June 2022
Unprompted review
GirlFairy logo

Reply from GirlFairy

Hi, due to logistics problems, the goods stayed in the customs for too long and were not delivered to you in time. We sincerely apologize for this. Your money has been refunded to you at the first time. Please check the relevant fund account.
Thank you again for your support and trust!

Rated 1 out of 5 stars

Could never get anyone to return my…

Could never get anyone to return my call. The dress does not fit. Absolutely no help. Will never order again.

16 May 2022
GirlFairy logo

Reply from GirlFairy

Hello, we are sorry for the bad shopping experience, I have initiated the return process to you by email, please check the email. I will communicate with you promptly in accordance with our website's return policy.
Thanks for your support and understanding again! If you have any other questions or concerns, feel free to contact us asap.

Our support team: support@girlfairy.com

Sincerely

Rated 1 out of 5 stars

I paid $50 for shipping with in 5-7…

I paid $50 for shipping with in 5-7 days...it's been 2 weeks and i still haven't got it. Plus I sent a email and never got a response.

7 May 2022
GirlFairy logo

Reply from GirlFairy

Dear Pippa lennox,

As per the tracking information, your item was Delivered by DHL, May, 09 2022 14:24.

Tracking No: 6038235140
Tracking Url: https://www.dhl.com/cn-en/home/tracking/tracking-express.html?submit=1&tracking-id=6038235140
Status: Delivered
Tracking Event: Delivered, May, 09 2022 14:24 Local time, Service Area: ERLANGER, KY - USA
Any inconvenience hopes your kind understanding. Here is a 20% Off Code(No Minimum Consumption) for your next happening shopping.
OFF20


Thanks for your support and understanding again! If you have any other questions or concerns, feel free to contact us asap.

Sincerely,

Rated 1 out of 5 stars

I haven’t receive my order yet

I haven’t receive my order yet. I only received the notification that it have been shipped after a month and half. I am still waiting to get my merchandise

6 May 2022
GirlFairy logo

Reply from GirlFairy

Hello Gregoire, we are sorry that this shopping experience was not perfect. Your aesthetic is very good, thank you very much for buying 6 fashion items in the official store of girlfairy at the same time, after my inquiry, all the products were delivered to you by usps on May 19th. If you have any questions, you can always contact our online customer service support@girlfairy.com, thank you again for your support and trust.

Rated 3 out of 5 stars

A delay in a important order

I ordered 2 packs and (although the sending time is between 7-15 days) more than 22 days has past and I don´t have yet my prom dress on time. Besides, I wrote to the helping contact, and they did´nt answer me yet. For the rest, I´m happy for the otrhe pack, and the offer of products in the shop

30 April 2022
Rated 1 out of 5 stars

Never received item

I need received my item.. it says it was shipped out for delivery... almost a week later I checked the status and it says my order was canceled..no refund or reason why

30 April 2022
Rated 1 out of 5 stars

Still haven’t received anything not…

Still haven’t received anything not even a tracking number or update !! Don’t order from here very unprofessional and ridiculous. I order in March it’s April 13
* it’s April 29 still no tracking number.

13 April 2022
Rated 5 out of 5 stars

not a scam

not a scam, just like the picture! i was confused as to how to tie the strings but whichever way you do it it looks cute. wore them for my bday, totally worth it

9 April 2022
Rated 1 out of 5 stars

Never arrived

7 April 2022
GirlFairy logo

Reply from GirlFairy

Dear Alyssa Zube,

We sincerely appreciate your patience.

Your out-of-stock refund request has been approved for a full refund on February 28th.

I have urged my colleagues in finance via an internal email to give you a refund.

Please keep an eye on your associated refund account.

Thank you again for your support and understanding!

If you have any other questions or concerns, please do not hesitate to contact us.

Best Wishes,

Rated 3 out of 5 stars

Basically my purchase went well

Basically my purchase went well. It took a little longer to arrive than was ideal but was acceptable. The item arrived in good condition but didn't really work for me. The quality was just ok. Again, not quite what I was expecting. The product is better suited to a teenager's prom than Mother of the Bride.

31 March 2022
Rated 5 out of 5 stars

Really surprised!

Really surprised! Thanks girlfairy! The dress is too beautiful. The fabric is very pleasant to the body and light, almost not felt. Stitched qualitatively. The color is excellent. Chose it, because it is similar to the color of blue clay, which strangely approached my eyes. Sits perfectly, the length is good, emphasizes the figure. The truth for a long time could not understand what level to raise up dresses, so that it sat without large folds. The fabric from the side looks beautiful. To buy I advise, definitely feel hot in it for all 100%.

22 March 2022
Unprompted review

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