Girlings Retirement Rentals Ltd Reviews 

When I first phoned Ian at Girlings about this property I moved into what a lovely and very pleasant man he was very helpful straight forward and truthful answers of which I do thank him , I am glad I moved here the manageress Victoria is a lovely lady and helped me with any questions I asked her I wish I had moved here a few years ago when I lost my husband , the kindness and understanding is excellent so I thank you all for helping me to survive this experience yours sincerely Chris bowman.excellent

From my very first enquiry everything was very efficiently dealt with.
Charlotte in Sales was very helpful with my queries and sent me details of two developments in my area swiftly, which was most welcome.
She answered all my questions by email and telephone very satisfactorily.
A great personality.
The second team dealing with my application was equally great.
Everything was done in a most professional manner and Phoebe was just brilliant throughout the whole process.
Overall, a very impressive experience.

Returning from France post Brexit & during Travel Restrictions in the Coronavirus Pandemic.
All the negotiations took place by email & over the phone. Being so far away & in isolation made it feel quite difficult. However, having been tenants of Girlings before we left UK we knew the company & the procedures which gave us confidence to relocate.
The members of the team at Girlings were all very professional, helpful & understanding. The whole event went according to plan. Communication was the key & the different departments fulfilled their parts accordingly with prompt returns of emails & phone calls.
Only seeing the flat we had chosen on a video tour made us a little apprehensive, but the woman who interviewed us on facetime gave us confidence giving us more details of it, the block & the locality. Since we arrived the flat & everything about where it is, the house manager & the residents that we've met have been perfect.
This has been our third move with Girlings & we can honestly say that we recommend their services.

I was disappointed that there was no representative from Girlings to explain the heating system, shower system and hot water system.
I was not informed, for example, which electricity provider served the flat. Again I had to make phone calls to find out and tge electricity company never answered the phone.
There was no one there to go thro the inventory, hand me keys etc. I found keys in a drawer along with masses of old mail that had not been cleared before my arrival.
The development manager was very helpful at all times but did not always have the right answers and I was unsure if it was her specific brief to help tenants in this way.
Nothing was really explained.
There was no TV aerial in the bedroom to my surprise, having checked and having been reassured that there was.
Girlings kindly paid to have one installed but it took 2 months unfortunately.
There are still one or two outstanding issues after 2 months.
I have repeatedly cut my arm on a sharp door handle, photos were requested by Girlings and sent some weeks ago and finally, having waited so long and having bound it with bubble wrap I purchased a slimmer bookcase to create more space in the hallway to avoid further injuries.
I am disappointed that Girlings did not act faster.
The staff have been kind and helpful always on the phone and have tried hard to follow up on any issues I have raised and to call me back.
I love the flat and I am very comfortable.

Post Scriptum

The sign of a good company is when it immediately follows up on a review that is not too flattering.
Within 24 hours Girlings contacted me via Trust Pilot and via phone thanking me for the review above, apologising for my experience and confirming the completion of outstanding work and offering me a contact number in the event of further issues
Thank you, Girlings!🙂

I am writing this on behalf of my mother in law, I dealt with Girlings when my mother in law moved from owning and selling her house due to the death of her husband and into her first rented property. This was daunting for her, I dealt with the staff and they were great, organised and knew who I was when I rang, where we were in the process and moved everything along quickly, from start to finish, keys within 4 weeks. An inventory was completed and this was thorough and detailed, paperwork was quickly sent out and dealt with expediently.
No complaints a 5 star service from helpful, professional and friendly organised staff. Mrs M.

From the 1st phone call we made our experience has been very positive, everyone has been helpful giving us what ever information needed sorting our minor problems quickly and professionally, we are very glad we found Girlings.

Wonderful I love my flat and all residents are so friendly and helpful. The Manager is very cheerful and helpful.

The service was excellent, even though I was procrastinating because of other options.
I'm really happy in my new home. If I had taken a blank sheet of paper and designed my ideal residence, this would be it.

Please pass on my thanks to Lou in Taunton.
She is so sweet, polite and patient that I looked forward to her calls.

Absolutely great the way they managed the whole process from first contact till moving date. The only thing I thought could be better is that I haven't got a pack with suppliers (electricity, water, etc) which I struggled to sort at the beginning as we need the numbers and codes to adjust the bill to my name..

The move in was very well organised and Girlings are totally committed to the client, me.
My first impression on viewing was the cleanliness and freshness of the apartment and I think it was this that ‘sold’ it for me plus Annette who was focussed on me as a potential resident answering all my questions.
G. Heath

Although we are happy overall the difficulties we had after moving in to get work done that should have already been done prior to the flat being occupied, has made our experience not as good as it could have been. No one explained to us about the off peak electricity and how we should use it to its best advantage. The new toilet seat that was fitted had to be done again by my husband as it fell off. The paint that was left on the doors after painting the walls was not removed, also on the windows and mirror in the bathroom. We have cleaned the majority of this off now. The kitchen is old and needs upgrading, generally not the best experience we have had. Agreement for 1 year signed so we have to stay.

Very helpful and informative

Everyone from the cleaners, development manager and the office staff display first class customer care skills. I'm very happy and feel very safe

Appeared to be odd at first as communicating with one person rwas too easy. in
the end with a couple of hiccoughs came good. Would like to think that staff working from home during the lockdown coped quite well and was the reason for the occasional slip up. Otherwise a reasonable agreement with very helpful staff not working in the best conditions.

Everything went very smoothly with our rental, on time and accurate in every detail. Very impressive service.

Found staff very friendly and quick at sorting the letting.

We are very pleased with the way Girlings handled my Dad’s move into his flat.
The staff were very helpful.
There are a couple of things that need addressing in the flat which can be resolved once the lockdown has finished.
Overall very pleased with Girlings

thanks for all your help Charlotte and Dave where very helpful

Excellent service from beginning to end. I was always kept informed of any developments but did have to chase a couple of times. However the response was always immediate and most definitely professional.