Girl Meets Dress Reviews 

Loved my dress... loved the ladies who looked after me. Very reasonable and would highly recommend. Hassle free

Absolutely horrible experience. AVOID AT ALL COSTS!! They sent me the wrong dress---I assumed this had been an accident and when I emailed them to let them know of their mistake, I was informed that the dress I had ordered was out of stock and that they had sent me the other "similar" dress instead. I was floored to realise they hadn't even bothered to ask me if I'd like a different dress, but instead just sent me a different (and unsuitable) one. I rushed to their showroom as my event was now a day away and chose a replacement dress. The choices were limited and poor quality---smelly, pilling fabric...they looked very much second-hand. As my time was running out to get a dress, I chose one and was on my way. To my horror later that night (several hours away from London and the night before the event), I realised that they had packed THE WRONG DRESS AGAIN. The incompetence of this company is astonishing. I was not able to wear this dress. When I shipped the dress back, I had to chase them down weeks later to receive my refund. Truly horrible experience that brought a ton of undue stress and last-minute panic. AVOID, AVOID, AVOlD.

I ordered one dress and was sent two. The one I ordered in particular was sheer which was not mentioned on the site and the other was not suitable for a work event as it was too short.

The form mentioned that the dresses should be returned in 24 hours if not worn. However, I was trying to get hold of a slip to wear under the dress so I could wear it but didn't have time and hence sent back the dresses 2 days late. Knowing I was late, I contacted them on chat and subsequently emailed to ask for their late return policy and they did not respond.

When they received the dress, they informed me I would not receive any refund (it was £39) for being two days late. When I mentioned the aforementioned contact and asked for a policy again I was ignored.

Bad experience. Avoid. I ordered a dress for a black tie ball and was so excited to wear it. When the dress arrived I was horrified! It was clearly a cheap knock off! It was cheap fabric, had no label, no lining and looking to just be a cheap copy of the dress I had ordered. I wonder if the Designer knows GMD are doing this? I phoned GMD and was told that it was probably a mistake and that 'they have lots of similar looking dresses' so someone had packed the wrong one. I find that very hard to believe- they were clearly just trying to pass this one off as the real dress.I was also sent two other dresses which I hadn't ordered- GMD tried to tell me this was a good thing on their part- NO- I just wanted the correct dress that I had ordered! The only positive in this situation was that the refund came through very quickly.

Brilliant business - great products, lovely service & very convenient

Awful. Avoid. Hired three dresses on an advance basis to try on prior to an event. Was given 48 hours to return them (which I did as none of them were nice). Was told I would receive my refund within 14 days of receipt of the items - it is now 6 weeks and one day after I received the email confirming they had received my items and still no refund to my account. That is 43 days after receiving the email.

When I chased, with an email I received an email with the amount of refund today and am still waiting for the money in my account.

Avoid at all costs.

Think this is a great idea but run pretty poorly. I tried to hire two dresses for a wedding and the website said they were available, then took my payment. The next day I received an email saying both dresses were unavailable. They need some serious improvement on their website as it seems as if from the stone ages and truly letting their customers what is actually available for the date required.

This site catfishes you with expensive dresses and they only have the cheap ones in stock. The customer service is awful, only have to message them a simple question. They falsely advertise the dresses to hook you in, it's such a shame.

The dress was beautiful and the returns easy.

Thank you. A great service.

I totally agree with the reviewer below. The customer service is passive aggressive and the way of doing business is not honourable. I bought an older dress (there is the option to do this for some) for £70 but it arrived with little white bleach stains, worn thin and smelling of mothballs. Chloe at GMD said ‘personally I always wash my clothes’ and stated that I’d missed by chance to return it. I explained I’d had a medical emergency and she told me off for disclosing personal data! Seriously no compassion or adult judgement. She said £20 was knocked off and my case was closed without asking if I was happy with this. I wasn’t, it’s illegal and tantamount to theft not to take back a faulty item. Life is too short for me to battle this and I guess this is what these guys rely on. Classy.

The employees at Girl Meets Dress seriously need to go on some customer service courses.

The language they used in our correspondence had a passive-aggressive tone of voice and at one point I had to explain to them what was included in a product they sold. I could write paragraphs about the service I received, but I will try to keep it short with bullet points:

- After selecting the three dresses I wanted for my initial event, I was informed that only one was available. Clearly, their site is not as live as they lead us to believe.

- When I selected 2 replacement options from their available list, they told me they only allow 2 long dresses per order and didn't seem to like me asking them why.

- After a week and a half, I noticed that the one dress I liked that was available, was currently being sold by Quiz for half the price GMD wanted to rent it out at. When I raised this with them, they didn't care. I'm all for closing the loop and not buying new, but not if I'm being overcharged by that much - luckily, I have found the same dress second hand for less than half the price.

- Having purchased GMD Premium, I wanted to claim my free dress for my birthday next month. The customer service person had no idea what I was talking about, even though this feature is listed on the GMD Premium product page, and as a popup on every product page.

-The availability of dresses is very poor. Out of the 8 dresses I liked, only 3 were available on my chosen dates.

- When I asked them to cancel one of my orders, they suddenly took longer to get back to me than they had done previously. Apparently, this was because customer services sent my email straight to their cancellations department - a quick email to let me know they had passed the request on would have been very useful in this situation.

-When I did get my refund, they also decided to cancel my 'free birthday dress', even though this is a feature of GMD premium, which is apparently non-refundable! When I raised this with them, they simply said I seemed unhappy with the service, so they cancelled all my orders. Talk about making a bad experience worse, they cancelled an order I didn't want or ask them to!

- My refund was also "-£20 cancellation charge as per cancellation policy" which is surely illegal in this instance, as the Consumer Contracts Regulations 2013 states that services arranged online have a 14 day cooling off period, and I cancelled the order within that timeframe. They didn't acknowledge this point when they replied to my final email.

Sorry for not managing to keep it short, but I do feel better now for typing it all out. My advice to any potential customers: AVOID! There are other dress hire companies out there!

Great experience! Great Service! Great Dresses! Looking forward to my next hire!

Great selection of dresses, great service with everyone being super responsive. Have used a couple of times for weddings but I would seriously consider being part of the club o get monthly dresses if I had a job where I needed to dress up a bit :)

My dress was perfect and The Girls at GMD were beyond helpful. My experience was fantastic and I cannot wait to rent again!! I should have ordered an XS but the S worked all right. I needed something that fit and wasn’t too tight for my work event so erred on the larger size.

Second time I’ve used GMD and love the service...and the dresses! I asked for some new dress suggestions based on my first order and they got back to me really quickly with some great choices. Recommend!

Amazing service. Called on a Friday morning and received the dress I had hired 4 years ago by the Saturday morning ready for the party Saturday night.

Excellent I had a showroom appointment then ordered two dresses. The Girls were so helpful both before and after I hired the dress and returns etc were no problem at all. I will definitely use again.

Friendly team, knowledgable about range, dress was true to size fit and overall a seamless experience. Going to the post office to drop the dresses back was the most challenging part of the whole experience!

Really good service, easy to use, and the dress was just wonderful. I would recommend.