Gish Art Shop Reviews 41

TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

J’ai commandé des produits qui n’est pas sur le site, la bosse je pense c’est une dame, qui m’a répondu très vite pour m’aider à trouver ce produit, très efficace, très souple, très gentil. Je recom... See more

Company replied

Rated 3 out of 5 stars

Delivery was longer than I had hoped - but I was advised and there was an extra item included. It would have been helpful if that had been a beginners guide in our case.

Company replied

Rated 5 out of 5 stars

I have been really struggling to find a good, reliable online shop for art supplies. It seems that most shops are often out of stock or have a very limited selection. I was over the moon when I stumbl... See more

Company replied

Rated 5 out of 5 stars

It was very nice to receive this card from you, where you say THANK YOU FOR BUYING IN OUR SMALL SHOP. Small shops, family-businesses are the such a beautiful things. It keeps the economy on a hu... See more

Company details

  1. Paint shop

Information provided by various external sources

Watercolor specialist web shop in Europe providing a curated selection of quality watercolor products for beginners, enthusiasts and pro artists alike. Free shipping from €50 to whole Europe, same day shipping on business days.


Contact info

3.8

Great

TrustScore 4 out of 5

41 reviews

5-star
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Rated 5 out of 5 stars

As always

As always, it was a pleasure to shop here. My orders are always packed like little presents. Thank you for the lovely gift.

19 April 2022
Rated 5 out of 5 stars

It was very nice to receive this card…

It was very nice to receive this card from you, where you say THANK YOU FOR BUYING IN OUR SMALL SHOP.
Small shops, family-businesses are the such a beautiful things.
It keeps the economy on a human level, where others can feel somebodys heart. And this could mean the world for a great many people.
Please keep going,.
And thank you
Michaela

18 March 2022
Rated 5 out of 5 stars

Five stars

Five stars. Felt easy and safe and smooth. Delivery was quick. AND I like the extra care for details: My order was carefully and nicely packed - - it looked like small gifts. I like it. Personal. good experience. I will definitely order from them again! :)

27 September 2021
Rated 5 out of 5 stars

Great experience

The products arrive super fast, beautifully packaged and of great quality. Very happy with the service and touched by the kindness and care of Alex and Carolina! Thank you!

9 June 2021
Rated 5 out of 5 stars

Just had to return for more!

I was so pleased with my first order from Gish, that I ordered more. The quality is excellent. The speed of the service is amazing, and everything comes beautifully wrapped so ready to give if a gift, or a delightful way to receive a gift for yourself. Gish has curated watercolour essentials so you don’t have to have the headache of searching through piles of reviews. I can highly, highly recommend.

29 March 2021
Rated 5 out of 5 stars

10 out of 10

Beautiful products, wrapped with care and delivered in no time. 10 points if I could give them.

11 February 2021
Rated 5 out of 5 stars

We are still waiting for our delivery …

Thank you Very happy with the art supplies Will be ordering again

12 November 2020
Gish Art Shop logo

Reply from Gish Art Shop

Hi Diana,

We would like to apologize for you not receiving your package on time, even though we did everything in our power to get it to you as fast as possible. You ordered on the 4th November in the evening, a Wednesday. We have prepared your shipment on Thursday and scheduled the shipment with UPS right after 4 PM, as per our advertised practices.

Unfortunately, there was an issue with UPS where the driver didn't show up to pick up your package neither on Friday nor on Monday. We have contacted them on both days, and they have failed to properly organize the pickup, despite telling us the driver would show up.

The package was effectively picked up on Tuesday afternoon, November 10th, and should be with you by Monday, the 16th of November. UPS had promised us a 24h delivery, but due to the effects of the pandemic, there have been delays.

While we advertise next-day delivery, it is only to addresses in Belgium, as stated in our shipping information page. You ordered from France, where our delivery times are 2-5 business days, but unfortunately due to the unpredictable nature of courier services during the second wave of this global pandemic, our partner UPS has failed to uphold their promises, and you will receive your delivery on the 7th business day after you ordered.

We kindly request you to please contact our customer service to resolve any further problems with your order, as every review on Trustpilot counts for a small business like us. We hope you would be willing to revisit your score after receiving this reply.

Kind regards,

Alex Reis
Managing Director
Gish Art Shop

Rated 5 out of 5 stars

Watercolor palette.

I was searching for a watercolor palette. Since I was following Gish Art on social media I went to their site. The description of the product and the swatches was really helpful for choosing. My package came in time. I purchage it on the weekend, it arrive at the end of the next week. I liked the cute packaging.

31 August 2020
Unprompted review
Gish Art Shop logo

Reply from Gish Art Shop

Thank you so much for your review Aurélie! Just a quick correction, your package was delivered on the next Tuesday, not the end of the week right? :)

We are glad to hear that the swatches and description helped, we are trying our best to document every product as thoroughly as possible. We look forward to welcoming you again in our shop!

Rated 5 out of 5 stars

Awesome!!! For the wonderful products

This is the best I have ever seen. Everything I need to start painting again.

23 August 2020
Unprompted review
Gish Art Shop logo

Reply from Gish Art Shop

Thank you so much for the great review Mijane! Happy to hear you're getting back into art, and if you need anything else, you know where to find us. If we don't have something you want in stock, just ask on Instagram or Facebook or drop us an email and we will do our best to get it for you.

Rated 5 out of 5 stars

Not reliable delivery

The watercolours I've ordered did not arrive (apparently failure of Bpost). Alex from Gish kindly offered me personal delivery of a new watercolour set but for this, I had to make the second order, with which I was not quite pleased (the fact that I had to pay twice annoyed me but the overall gesture of Gish shop was nice). Eventually, Gish shop made a full refund and I can rise my one-star feedback to three stars.
Update on 20.08.2020: Watercolours arrived 22 days after ordering. I am rising my feedback one more time. Trust in Gish shop restored. But the delivery company can be changed to UPS and DHL.

10 August 2020
Unprompted review
Gish Art Shop logo

Reply from Gish Art Shop

Hi Oleksii,

We have offered to bring you a replacement watercolor kit personally to your door due to the problems with your delivery, but you kindly refused. We have contacted the courier service of bPost which have started a dossier with number 1-29778038602 to locate the package. I don't know what else we could have done in this instance.

We have contacted bPost this morning and they are providing a refund of the shipping costs. We will extend that to a full refund for your order. If you order again I'll make sure to bring it to you myself.

Kind regards,

Alex Reis
Gish Art Shop

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