Legacy Reviews 

83
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being easy, convenient, and stress-free, especially when compared to traditional clinic visits. The product kits are often described as high-end, well-thought-out, and discreet, making the process comfortable and straightforward for users. Reviewers also highlight the excellent customer service and supportive staff who guide them through the process with professionalism and care. However, some people mentioned issues with damaged kits upon arrival, requiring replacements. A few other people also felt that there were logistical problems with shipping and temperature control for the medical service, leading to frustration and disappointment.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting excellent experiences and appreciating... See more

Product

Customers had positive experiences with the product, highlighting the ease of use and the quality of the... See more

User experience

Clients share positive opinions on user experience, consistently describing it as easy, quick, and... See more

Customer service

Users describe positive interactions with customer service, highlighting representatives for their knowledge... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We live somewhere where it's very difficult to get a semen analysis without a month or more long wait. Ali at Legacy walked us through the process and we had a kit in hand and accurate results within... See more

Rated 4 out of 5 stars

Me and my husband loved using this service. Great alternative to going to a clinic - cheaper, quicker, and more comfortable. The analysis gave us and my OBGYN helpful info about his sperm and was an... See more

Company replied

Rated 4 out of 5 stars

I had a shipping delay with my sample which was frustrating because I had to retest but their customer service team was really helpful in sending out a replacement. The results were posted a day after... See more

Company replied

Rated 5 out of 5 stars

My wife and I were at a loss on where to turn for guidance on starting the IVF process. I travel for work quite frequently so timed intercourse is tricky. I reached out to Legacy and AJ was profession... See more


Company details

  1. Fertility clinic
  2. Fertility Doctor
  3. Home Care Service
  4. Reproductive health clinic
  5. Sperm Bank

Written by the company

Legacy is the leading male fertility clinic in the United States, offering comprehensive semen analysis, post-vasectomy semen testing, and long-term sperm cryopreservation. We combine clinical-grade accuracy with modern convenience, giving men a simple, private, at-home way to understand and protect their fertility. Our mission is to make male reproductive health accessible, science-driven, and stigma-free. Founded at Harvard and backed by over $50M from world-class investors, Legacy is reshaping the outdated belief that fertility is solely a “women’s issue.” Our medical team and labs support individuals, couples, and families across all backgrounds — from active-duty military and Navy SEALs to the LGBTQIA+ community, cancer patients, and anyone planning for the future. Legacy is trusted nationwide: we are covered by major insurance providers in all 50 states, and more than 500 employers offer Legacy as a fertility benefit. Our work has earned recognition across the industry — Y Combinator named us a “Top Company,” Forbes listed us among “America’s Best Startup Employers,” the Financial Times ranked us one of the fastest-growing companies of 2024, and Business Insider highlighted Legacy as a startup most likely to reach unicorn status. Celebrities including Justin Bieber have publicly supported our mission. Beyond testing and cryostorage, Legacy offers personalized guidance, physician-reviewed reports, and evidence-based recommendations to help improve sperm health. With clinical excellence, secure long-term storage, and unmatched customer support, Legacy is the most trusted name in male fertility testing and sperm freezing — empowering men to take control of their reproductive future.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(83)

73 reviews in the last 12 months

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