GivEnergy Ltd. Reviews 

Definitely a sinking ship... Bought a GivEnergy AIO a couple of years ago instead of a Powerwall, as I liked the idea of using a small UK company. Wouldn't do it again. Support is nigh on non-existent, the AIO I bought is now obsolete and I'd be unable to add a second one even if I wanted to, and now they want to add a subscription charge for basic monitoring of the system. Absolutely avoid this bunch of cowboys.

Unethical company trying to charge customers for their subpar software while also blocking customers from using local access.

Sent an email to customer service and received an automatic reply “Our dedicated support team is currently reviewing your query and will get back to you as soon as possible. We aim to provide a first response within 5 working days of receipt of an email. If you query is urgent, please call our customer support line. “

Been waiting 4 weeks for a reply from customer service…still waiting

Had a bit of wait to get through but when we did they were amazing. Honestly thank you for your patience and expertise we managed to resolve issue. Happy with our kit and forever grateful for the tech support team at Givenergy. Thank you!

Really disappointed with GivEnergy support. My battery completely died, and on March 12th support (Ticket 179820) authorized a warranty replacement. However, because their field team is 'lacking resources', they told me to find my own installer to do the swap.

The installer link on their website is broken, and support has completely ignored my last three emails asking how the labour/call-out fees for the third-party installer will be covered. It has now been over two weeks, the battery hasn't arrived, and I am being completely blanked by support. Can a manager please look into this?

New commissioning process is fantastic, last 4 installs in the last month have been a breeze, no need to contact support. Products are very well made. Great to support a British company 🇬🇧

Worked in the electrical wholesale industry for over 20 years - this is categorically the worst and most difficult company I have ever had the misfortune to deal with.

False promises and then total ignorance are at the forefront of their business model.

Been trying to get hold of a replacement inverter for over 2 weeks, got fobbed off to start with, then totally ignored for the rest of it.

Absolutely shambolic and if the rumours of them going bust are true, it couldn't happen to a nicer company.

Still waiting for someone to respond to my issues from over 10 weeks ago.
Customer service AI robot is useless and just a stalling tactic.
Wish I had not trusted these cowboys to look after my solar inverter and battery system.

Rubbish company, customer service is useless cannot get a reply. Special offer Jan 2026 offered extra batteries discounted, I replied and still waiting, have emailed three times since then still no reply. Personally I would not touch GivEnergy with a barge pole. I am taking steps to get the inverter and battery ripped out for a better class of company. Beware they take you hard earned cash and run like the wind.

How to use AI badly to annoy everyone who contacts you. The AI is just a less useful answering machine than an actual answering machine. It wont arrange an engineer and wont put you through to a human, it will get your phone number wrong, details of your problem wrong continually and require you to spell out your email address letter by letter 3 times. Utterly terrible customer experience. It shows contempt for their customers.

System has failed. The telephone system is the most pointless I have ever found. Even calling and pretending to be an installer on site you sit in an indefinite queue. The equipment has failed in under 3 years and no one there to speak to. Avoid is my recommendation!!

Finally spoke to Callum and he has assured our case is “being escalated “ however that means nothing appears to be being done. The batteries don’t work and the inverter still loses signal despite the router being 1m away! The kit appears to be unreliable at best - I will update IF they give me an update.

Givenergy clearly have a problem with the number of calls they get as their customer support is overloaded. However, if you persevere and get through to their team, they are knowledgeable and very pleasant to deal with. They have never failed to resolve issues quickly once connected.
I’d give 5 stars if they could reduce waiting time.

Sick to death of being Givenergys punching bag because their CEO's are weasels. Sinking ship, Stay well away.

I used to install GivEnergy for years, I used to champion their products to my customers, I have one of their systems...... Now not a chance will I ever install Givenergy again. Every time I receive a follow-up call/email from a customer, it fills me with dread as I know I will be facing at least 2 months of hassle trying to get any form of assistance from the Tech Support.
They also expect installers to return multiple times to systems that are faulty to assist with diagnosing faults without paying them. (the last one took 4 visits at their request which they only want to pay for one).
This situation also creates frustration with the customer who can only vent their frustration on my team because the Givenergy customer service/Tech team never pick up the phone or respond.
Install at your own risk. The last time I drove past their office it was empty.

5 months and waiting for support……. If you are looking to buy a battery or an installer is suggesting Givenergy then I’d keep looking. At some point you will need support, and they just aren’t there to help. I’ve not looked at the data, but with no after sales service provision you have to doubt their viability as a business in the coming years.

Following my most recent review Jamie from GivEnergy has remotely re calibrated my battery which is now charging. Thank you Jamie. It’s a shame it’s been a frustrating journey. I hope what you say is true and that you really will improve customer service.

It has been extremely difficult to speak to a member of the team unless you select the installer option. Emails go unanswered, which has been particularly frustrating. I previously had a very positive experience with this company; however, it now appears that the introduction of AI-based assistance has coincided with a notable decline in their customer service. I had been considering upgrading my system, but in light of this experience, I will not be choosing their products again.

Great support from Sam. Many thanks

The battery has not been working for 3 months now.
The company refuses to engage either via e-mail or telephone.
I have had no communication from this company for the entire time the battery had not been functioning.
Likewise the installer cannot get in touch.
Do not use this company.

The support line is AI, the support email is completely ignored. Their systems are designed in ways that make life difficult for customers and installers.
Another star has been added due to the lovely support person I have spoken to - once I was able to even get into contact with them.