GJ is a great chap to do business with, his customer focus is second to none I broke a tool last week and sent it back to him arriving Thursday and it’s been retuned to me by Tuesday. His tools... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'd been considering an EPG upgrade for some time so took the plunge and bought the GJ locks EPG MK4, the build quality is fantastic, it's a beast. Like a few on line say, it takes a bit of getting us... See more
First time experience with this company and I liked it. Perfect packing and well timed delivery. Though sometimes I feel the delivery charge is too much because I bought something that is of a low va... See more
As always, outstanding service, communication and tool. After buying the EPG few years back I then went on to buying a few of the mortice decoders and pin and cams. The obvious step was to start... See more
Company details
- #1 of 9 best companies in Tool manufacturer
Written by the company
Our tools are born out of a need to find a better easier way to non destructively open the many different locking systems that are in the UK today. Whether it's lock bypass, lock decoders or good old fashioned hand picking we have the tools to help today's Specialist Locksmith and members of the Security Services succeed in their goals.
Contact info
Carn Wen, CF31 5BW , Mid Glamorgan, United Kingdom
- 07870 282553
- contact@gjlocks.co.uk
- gjlocks.co.uk
4.9
Excellent
823 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My EPGs were showing signs of wear and…
My EPGs were showing signs of wear and were not operating correctly. Bearing in mind one of them was over three years old, sent them back to GJ Locks and they were returnbed within 48 hours fully refurbished.
7 February 2025
Great service and excellent products
Great service and excellent product,have used before and will use again
20 February 2025
Fantastic tools and after support even…
Fantastic tools and after support even on discontinued tools, next day delivery really can’t fault GJ.
20 February 2025
Well made tools fast delivery and the…
Well made tools fast delivery and the best customer service a pleasure to do business with
20 February 2025
GJ Locks Review
I’ve bought a number of products and they are all excellent! The service is first class and the after support and technical support is the best you can get!!
11 March 2025
The GJ Locks Motor Turner for Letterbox…
The GJ Locks Motor Turner for Letterbox tool is fantastic! It’s incredibly efficient, easy to use, and saves so much time during openings. The build quality is excellent, and it works flawlessly every time. Highly recommend it! 5 stars!
2 March 2025
I think the Multi pick padlock…
Great quality from a very professional company, thank you.
1 March 2025
I have used his tools for years .
I have used his tools for years .
Always well made and the best customer service in the industry
Buy quality tools look after them they will last years
13 February 2025
Great customer srvs good quality top…
Great customer srvs good quality top grade tools, fast delivery on all items purchased from them altogether a reliable service.
18 February 2025
Love their tools.
5 February 2025
Excellent tools with great warranty and…
Excellent tools with great warranty and the communication and turnaround are unprecedented
14 February 2025
Can't go wrong witb DJ
Can't go wrong witb DJ. Products are really well designed, work well and are last .
27 January 2025
Aggressive response by mail
Aggressive response by mail. For 2 weeks they did not send me a tracking number or a letter that they sent the order. I asked them for information about the order and stated that I was ready to make a chargeback if necessary. In response I received this:
Thanks for the aggressive threatening email and please do not purchase anything from us in the future as you are definitely not the type of customer we enjoy dealing with.
13 February 2025
Unprompted review
Reply from GJ LOCKS Ltd
So, half a story. The package was shipped the same day. You received an automatic email from the website saying your order has been shipped. Your order was delivered the next day. Proof of delivery has been sent to you and you have now "found" the package. I fail to see that its my fault one of your employees didn't tell you the package had been delivered? It would have taken one email asking for tracking information to have resolved this. But instead you wait two weeks then send me a threatening email stating that if I didn't refund you, you would contact your bank and demand a chargeback on your purchase? And for that I stand by my response email. Which stated and I quote "For your information your package was delivered at 12.37pm Thursday January 30th and signed for by Roman. Please see attached screenshots. A simple email asking for tracking would have swiftly resolved this. Thanks for the aggressive threatening email and please do not purchase anything from us in the future as you are definitely not the type of customer we enjoy dealing with" And your email response was, and I quote "I confirm receipt of the parcel. I am very sorry for the writing style, English is not my native language, and I just did not receive the tracking for 2 weeks, for which I track the order. I will be grateful to you if you allow our further cooperation" Viewers of this can make their own minds up.
Fantastic service
5 October 2024
Products are always of superior quality.
27 January 2025
Great service and warranty on quality…
Great service and warranty on quality products.
16 January 2025
Another great experience
Another great experience. My over-lift wires arrived special delivery fast. You get what you pay for with these lot.
12 January 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.