This has been the worst customer service experience I’ve ever had. It’s shocking that this company is still in business. They take months to respond to emails, and the documents they send are riddled... See more
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A VERY poor experience & I've No Faith whatsoever in Gladstone Brookes. All I've had is a deadline excuse & surprise surprise a Covid excuse,18 months after submitting my claim. No one gets back to me... See more
Company replied
Never expected the results achieved by Gladstone Brookes. First class communications all the way and two substantial payouts where we were unaware we had PPI. If you are not confident enough to go dir... See more
Gave Gladstone Brookes detailed list of companies we had loans with regarding PPI. Wondered why we had not heard anything relating to one particular company so rang them yesterday. Oh no they sa... See more
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Really helpful and friendly on the…
Really helpful and friendly on the phone. They also chased the company for me.
Excellent service
Excellent service, I would never have done it all on my own, so very grateful for the payouts from several companies. Would definitely recommend.
PPI Claims
Was a bit sceptical about these ppi claims so done it on the recommendation of a close relative
Put a claim in on line and was called back almost immediately very friendly and helpful staff they took all my details put in claims on my behalf
8 months later nearly £4000 better off was pleasantly surprised very good company to do business with would definitely recommend to anyone
Very happy with the service .
Efficient service with pleasant staff.
A bit misleading
A bit misleading. You need to have a fair bit of information, although the advert says otherwise.
Too many different people dealing with the same case.
Can't believe how the customer is hounded for payment, even before the cheque is received.
Wouldn't deal with this company again
Brilliant efficient company to deal…
Brilliant efficient company to deal with. All staff I dealt with were polite, helpful and very professional. Got me an excellent outcome too.
Excellent service
Excellent service. Gave constant information as to what was happening. Would definitely recommend.
I have nothing but praise for Gladstone…
I have nothing but praise for Gladstone Brookes. They have found accounts I had long forgotten. I have received back in total thousands I would not have otherwise have had. Fantastic and very professional. Thank you!
A very helpful and courteous company
A very helpful and courteous company. Efficient in their approach and pleasant to deal with
Couldn’t be happier with this company
Couldn’t be happier with this company. They went through everything very clearly. Kept in constant touch with how things were going with my cases. Would highly highly recommend 😊😊😊😊
No1 Gladstone Brooks
Gladstone got me some Money very pleased. But have been handed to another company for my Black horse finance. I am hoping there has good. I would recommend Gladstone to anyone.
Amazing service
Great team of helpful professionals
Flawless and easy to do business with I would deal with them again
Would recommend.
Really simple to use, everything was very straightforward and they were really good at keeping in touch and making sure I knew what the next steps were. Really easy to pay the fees after I’d received my compensation too. Would recommend.
Well worth claiming.
I only got a samll amount back, but it was very welcome.t was quick and easy to claim.I did seem to get a bit of duplicated correspondence, but apart from that, I was very happy with the outcome.bbbb
Excellent service
Excellent service, excellent results, all their hard work took all the guess work out of PPI searches
Fantastic service
Good at chasing potential PPI claims…
Good at chasing potential PPI claims and acting on your behalf. We didn't know we had paid PPI on some of the cards/purchases but Gladstone Brookes recovered the PPI payments + interest. Sometimes though it isn't always convenient to talk about PPI claims on the phone. Perhaps a time slot could be agreed so that it is convenient to both parties to discuss the claims.
Safe, Proffessional service.worth every penny.
I have found Gladstone Brookes ,and the many staff I have dealt with over the last7/8 months efficient,personable,courteous,quick to respond or inform me of changes,or needing more information.
I am completely satisfied with the service that they have given me.
Not one problem did exactly what they…
Not one problem did exactly what they said they do... No constant phone calls no stupid text messages and emailed me if there was a problem to contact them. Great work Gladstone Brookes very happy dealing with you all 👍
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