Fixed my son's watch for free AGAIN! Always so helpful and friendly. A hidden little gem in a seaside town where the shops are disappearing. Certainly brightens up a shopping experience for our visito... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made us a beautiful engagement ring based around a style we had seen on the high street. Tom used an old piece of jewellery and added extra diamonds, platinum and gold to create the design. He sent a... See more
Company replied
Needed a good plain watch, Gladstones had one in and bought it - arrived on time for anniversary, wearing for the first time today, a week later!
Company replied
Met these lovely people at Carlton Towers wedding fair and spotted a problem with my 100 year old engagement ring, which they repaired beautifuly. We then ordered a bespoke wedding ring to compliment... See more
Company replied
Company details
Written by the company
Gladstones Jewellers specialists in bespoke engagement rings, wedding rings, diamond jewellery and branded watches. Fantastic service unbeatable quality.
Contact info
321 Holderness Road, HU8 8SH, Hull, United Kingdom
- 01482325302
- enquiries@gladstonesjewellers.co.uk
- gladstonesjewellers.co.uk
5.0
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top quality
Friendly staff, they listened to what we wanted and came up with the goods. We have had several pieces made from them and will definitely be going back.
5 September 2023
Reply from Gladstones Jewellers
Thank you for taking the time to leave us this brilliant five star review. It's been a pleasure to deal with you both and we look forward to seeing you again in the future.
Many thanks, from us all at Gladstones.
Great service
Had my engagement ring fixed, claws and reset the stone, along with resizing this ring and my wedding ring. Great service, both rings were perfect and sparkling when I went to collect them. Really pleased with them and the cost for all the work they did was reasonable and all done within a week.
10 June 2023
Unprompted review
Reply from Gladstones Jewellers
Thank you so much Carolyn for leaving us this brilliant 5 star review, we are very pleased to hear how happy you were with the repairs you had done and also our prices.
Many thanks, from us all at Gladstones.
Excellent prices goods as described
Excellent prices goods as described. Packages received quickly
30 July 2023
Reply from Gladstones Jewellers
Thank you for leaving us a five star review, we are glad to hear you received your order quickly and were happy with the goods received.
Thanks again, from us all at Gladstones.
10/10 would recommend
10/10 would recommend. We met these guys at a wedding fair last year they’ve been a dream since we walked into the shop. Firstly my engagement was bought at beaver brooks and far too big. They said it couldn’t be resized the stones would need to be removed and put into a new band which would take 4 months. When we went to Gladstones to buy our wedding rings I explained the situation to them and said I wasnt going to have it do so I wasn’t without my wedding ring for that amount of time they not only resized it but I had it back in 10 days. Our rings were purchased the same day ready on time and they’re stunning and literally 50% of the price of the high street for the same metals ect. I’d recommend them to anyone.
10 August 2023
Reply from Gladstones Jewellers
Thank you so much for this brilliant five star review, we are pleased to hear you were happy with our customer service and our prices.
As a small family run business we really appreciate your support.
Many thanks and we hope to see you again, from the Gladstones team.
Blew my mind (in a good way)
Great customer experience.
I was unsure on what wedding ring I exactly wanted, the staff in the jewellers were very patient with me and applied no pressure for me to place an order, they offered their guidance and expertise.
I finally decided on having a bespoke ring made, they were excellent throughout the design process and made sure it was exactly what I had envisiged using a CAD drawing.
They called me in for an additional fitting when the ring was cast to ensure it was the right fit and no amendments would have to be made once it was ready for collection.
I picked my ring up yesterday, WOW, it's better than I could have even imagined.
I am so glad I made the decision to have Gladstones Jewellers make my ring, it's perfect.
I would not hesitate to recommend Gladstones Jewellers to anyone who is looking for a piece of jewellery. I certainly will be returning for any future jewellery that I require.
Massive thank you again.
9 August 2023
Reply from Gladstones Jewellers
Thank you so much Matt for this amazing five star review, we are all so pleased to hear how much you love your wedding ring.
It's been a pleasure to deal with you through this process and we're happy we could help you design your perfect ring.
We look forward to seeing you again in the future, from us all at Gladstones.
Reply from Gladstones Jewellers
Thank you James for this great five star recommendation. We are pleased to hear you found our customer service helpful.
Many thanks again, from us all at Gladstones.
Great customer service
Great customer service, really helpful and friendly staff.
Kept me updated on my order, called me to let me know delivery date.
Thanks for everything can not wait to surprise my husband with his gift .
25 July 2023
Reply from Gladstones Jewellers
Hi Davina, thank you for taking the time to leave us this brilliant five star review. We are so pleased to hear your kind words and we hope your husband loves the ring. It's been a pleasure to deal with you.
Many thanks, from the Gladstones Team.
Staff so friendly and helpful.
Staff so friendly and helpful.
We have bought 2 wedding rings and they are fantastic, would definitely recommend
Thankyou!
14 July 2023
Reply from Gladstones Jewellers
Hi Lisa, thank you so much for this great five star review. We are very pleased to hear how happy you were with your wedding rings and our customer service, we look forward to seeing you again in the future.
Thanks again, from the Gladstones team.
Very happy with my bespoke wedding band
Had a bespoke wedding band made to fit around my pear shaped engagement ring, the ring was a perfect fit and exactly what i wanted! Thank you and would highly recommend the service and pricing is very keen.
13 April 2023
Reply from Gladstones Jewellers
Thank you so much Hannah for this lovely 5 star review. We are very pleased to hear how happy you are with your bespoke made wedding ring. We hope to see you again in the future.
Thanks again, from us all at Gladstones.
Excellent Service
The jewellery is nice, But its the service that stands out.
Emily kept in touch by phone and email all the way.
Excellent service.
14 July 2023
Reply from Gladstones Jewellers
Thank you so much Dawood for this brilliant five star review, we are very happy to hear you found our service excellent. We hope to deal with you again in the future.
Many thanks from the Gladstones team.
Ordered a watch on the Wednesday was…
Ordered a watch on the Wednesday was here the Friday morning excellent service well packaged would highly recommend:)
5 July 2023
Reply from Gladstones Jewellers
Thank you for taking the time to leave us this great five star review. We are pleased to hear you received your order quickly and we hope to deal with you again in the future.
Many thanks from the Gladstones team.
Very helpful and great service.
I sent an email to Gladstones Jewellers making an enquiry about a ring and had a reply very quickly with information and a photo from Emily at Gladstones. I decided to purchase the ring and it was ordered and delivered exactly as I was informed. Very pleased with the help and service received.
3 July 2023
Reply from Gladstones Jewellers
Hi Julie, thank you so much for this great five star review. We are pleased to hear you were happy with the service you received and the product you ordered. We look forward to dealing with you again in the future.
Many thanks again, from us all at Gladstones.
Reply from Gladstones Jewellers
Hi Emma,
I'm sorry to hear you are disappointed with the size of the ring, however we can only send the size you order, as we've stated in our email please feel free to return the ring back to us for a refund and if needed you can order another size.
Many thanks,
The Gladstones team
Fabulous service
Fabulous service, certainly the most courteous and professional jewellery outlet in Dorset. I would highly recommend.
7 July 2023
Unprompted review
Prompt service!
I chose Gladstones because I’d rather support a smaller, independent retailer. The price was the best and the service was very swift. A little disappointed that the original gift bag to present my gift to recipient was quite creased. This was due to the jiffy envelope it was sent in being too soft for transit and didn’t protect sufficiently. However, the small box and gift itself was fine.
19 June 2023
Reply from Gladstones Jewellers
Hi Alison, thank you for leaving us this great 4 star review and thank you for supporting our family run business, we are pleased to hear you were happy with the product and the service.
We will take your comments regarding packaging on board and try to improve this.
We hope to deal with you again in the future.
Many thanks, from the Gladstones team.
Absolutely outstanding service from…
Absolutely outstanding service from start to finish. The team (and for my enquiry, Tom specifically) responded within hours to my emails, including on Saturdays as they are open then too. They were exceedingly lovely, incredibly helpful, asked follow up questions and provided different options with plenty of their knowledge. The resulting ring was of course absolutely beautiful and we are so so happy with it.
19 June 2023
Unprompted review
Reply from Gladstones Jewellers
Thank you so much Lucy for this amazing five star review. We are so pleased to hear your kind words and how happy you are with the ring you designed with Tom. It was a pleasure to deal with you and we hope to see you both again in the future.
Many thanks, from us all at Gladstones.
Reply from Gladstones Jewellers
Hi,
Thank you for the 5 star review we greatly appreciate you taking the time to leave us such great feedback. We're so pleased to hear you have been impressed with Necklace, as well as our pricing and delivery.
Thanks again,
From the team at Gladstones
Nice ring but slow to arrive
Nice ring but it took some time for it to be sent to me. I had to chase it several times. Gladstones did respond to my email but it still didn’t arrive when they said.
4 June 2023
Reply from Gladstones Jewellers
Hi Paul,
Thank you for your review. Firstly I'm pleased to hear the ring has arrived and you are happy with the ring itself.
Secondly, I'm very sorry for the delays in getting the ring to you. These rings are made to order by a UK manufacturers, the lead times we quote are based on the dates they supply to us. Unfortunately with your order they have had two delays and had to push back the delivery dates each time. I will be passing on your feedback to the manufacturers and asking them to quote us more realistic delivery dates for any future orders.
I hope this experience hasn't put you off shopping with us again in the future.
Kind regards,
The team at Gladstones :)
Amazing wedding rings journey …
Wedding rings absolutely fantastic service from start to finish.
So helpful, knowledgeable and super friendly. They changed the wedding ring shank to match my engagement ring and then cleaned them both to a standard I have never seen amazing
27 May 2023
Unprompted review
Reply from Gladstones Jewellers
Hi Sarah,
Thank you for this amazing 5 star review! It's so nice to hear you have been impressed with our service. Hope you have a fantastic wedding.
Many thanks,
from the Gladstones team :)
Reply from Gladstones Jewellers
Hi,
Thank you for this 5 star review! We greatly appreciate you taking the time to leave us such lovely feedback! We hope to see you again soon.
Thanks from us all at Gladstones
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.