Glass Plaque Reviews 

64
TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Appalling customer service. The item arrived 2 weeks after I bought it. The size is no bigger than my hand when I pointed this out I got told I should maybe check sizes in future, I get that to a degr... See more

Rated 3 out of 5 stars

The product is very good and in good quality, but a very long delivery and coustemer service was bad. I ordered a christmas present and i was promised that it would arrive before Christmas, it didn’t,... See more

Rated 2 out of 5 stars

I just purchased a custom “glass” plaque after seeing all the stunning Instagram ads for these. Needless to say, it does not live up to the hype of the ads or the images on the website. The image I ch... See more

Rated 2 out of 5 stars

The delivery length was fine for me however: it came packed in a bubble envelope, it's TINY I thought bit would be normal, the "glass" is actually plastic.. DO NOT WASTE YOUR MONEY

Company details

  1. Living room shop

Written by the company

The original creators of The Spotify Album Cover wall art. Create your own custom track and remember your favorite moments in a unique way.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

64 reviews

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No recent history of asking for reviews

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2.3

All reviews

(64)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

This is f-ing scam

This is f-ing scam. I have not recieved my package after 3 WEEKS! They won’t answer my chat messages. The people who gave glass plaque 4-5 stars, are bots! DO NOT BUY FROM THERE! It says that it’s on it’s way, but it have been for 3 weeks now. I thought i was going to give my best friend a nice gift, but guess not.

24 December 2020
Unprompted review
Glass Plaque logo

Reply from Glass Plaque

Dear Customer,

We are not a scam company, due to this situation with COVID-19 and Holiday season every shipping method and the track and trace code will be extended.

We can not do anything about this issue because it's a worldwide issue with the shipping couriers because most countries are in lockdown and that there has been a huge increase in parcels with every postal service.

We lowered our staff exponentially and don't have a dedicated customer support team readily available. We will try our hardest to answer your questions.

We hope that we have informed you well about the problems with the shipping company's, we are trying our best to solve the issue as soon as possible.

Best regards,
Glass Plaque

Rated 5 out of 5 stars

Wonderful

I ordered a gift for my boyfriend and it was THE CUTEST THING EVER. These guys know what they're doing. Thank you a lot! Keep working!

21 December 2020
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, amazing services. Thank you too much it is beatifull more than i expected. Thank you glass-plaque 🤗🤗

20 December 2020
Unprompted review
Rated 2 out of 5 stars

this is a scam!!!

I did not receive my package, they not answer my chat. I sent 3 emails ,I sent 4 text to live chat(looks like its dead chat).

I ordered my stuff on Dec 4th and after some many emails I finally got it on Jan 5 2021
Live chat is not working as it should be. It clearly says that they will reply with 24 hours but I still did not get any reply after 72 hours.

16 December 2020
Unprompted review
Glass Plaque logo

Reply from Glass Plaque

It takes 1-2 days for production and the shipping time takes 3-7 business days.
Again the track and trace code will be available 1-2 days before delivery.

We are trying to reply within 24 hours but we can not answer within 5 minutes!

We do have a refund policy, when the product is damaged we offer free pairs or a refund.

Rated 2 out of 5 stars

Completely misleading ads and branding.

I just purchased a custom “glass” plaque after seeing all the stunning Instagram ads for these. Needless to say, it does not live up to the hype of the ads or the images on the website. The image I chose was applied off centre and the image looks streaky, like whatever printer they were using was running low on ink. And while they state on their website the plaques are “acrylic glass” I find the company name misleading. Acrylic glass is not glass, it’s plastic—it’s not thick, weighted plastic either. It’s thin (like 1/4 inch) so it doesn’t feel luxurious or high quality like I was expecting. This will be a stark reminder to me to order from local Etsy sellers next time instead of through an Instagram ad. They do have relatively quick shipping and shipping was free so that was a plus at least.

1 December 2020
Unprompted review
Rated 1 out of 5 stars

Plaques are not made of glass.

Your plaques arent glass and you shouldnt mislead people saying they are glass. They are cheap Acrylic perspex and it arrived with scratches in it anyway.

27 November 2020
Unprompted review
Glass Plaque logo

Reply from Glass Plaque

Dear Eric,

It states in our website that it’s made of ACRYLIC GLASS AND NOT GLASS. We are not misleading because everything states in our website.

You forgot to take of the anti scratch sticker off, but we have talked through email about that.

Best regards,
Glass Plaque

Rated 1 out of 5 stars

this is a scam

this is a scam, do not purchase. I did not receive my package, they wont refund me or answer my chat.

6 November 2020
Glass Plaque logo

Reply from Glass Plaque

Dear Alexis,

if you think we are a scam, please sent us the product back so we can make an refund.

This review is misleading and not true because we have spoken through the email to find an solution for you.

Best regards,
Glass Plaque

Rated 1 out of 5 stars

It was chipped and the picture was so…

It was chipped and the picture was so blurry

30 October 2020
Glass Plaque logo

Reply from Glass Plaque

Hi Laurasan,

Thank you very much for informing us and we're very sorry about your experience with Glass Plaque.

if the product is broken, we offer a new album cover or a Full refund of your order.

Your satisfaction means a lot to us. Kindly send us an email to info@glass-plaque.com with your concerns so that we can deal with this immediately.

Sincerely,
Glass Plaque

Rated 5 out of 5 stars

Amazing store

Amazing store, Great customer services. 5 days ago ı ordered 2 plaques from this store. Today it is arrived. İts look like amazing. Quality of plaque and print is perfect. Thank you Glass-Plaque.

30 October 2020
Unprompted review
Rated 2 out of 5 stars

Poor quality

The shop is literally called “glass” plaque, so you would expect a glass plaque. But no, it’s made from plastic and feels very low quality. Upon arrival it had multiple scratches on it. The picture printed on it is very stripy and low quality. They make it seem like it is handmade in Haarlem, I will pay to support a small business that does there own work, however they don’t. Mine was made in and shipped from Turkey. The plaque also did not come with a stand or even a “thank you” note. The “limited 40% off” is also literally always so don’t be fooled. Overall, it was not what I had expected, low quality and not worth the price. Please save your money and buy from an actual small business who needs supports. The only positive is their quick response to emails...

28 October 2020
Unprompted review
Glass Plaque logo

Reply from Glass Plaque

Hi Laurasan,

Thank you very much for informing us and we're very sorry about your experience with Glass Plaque.

We packed the album cover with bubble plastic and we put an anti scratch sticker on it for extra security.
The product is made of high quality acrylic glass and not of low quality.

if the product is broken, we offer a new album cover or a Full refund of your order.
Due to the low quality of your photo, you have a low quality photo on your album cover, we are not responsible for that.

Your satisfaction means a lot to us. Kindly send us an email to info@glass-plaque.com with your concerns so that we can deal with this immediately.

Sincerely,
Glass Plaque

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