Glass2go Reviews 

143
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers had a great experience with this company. People find the online ordering process exceptionally simple and straightforward, and they strongly appreciate the very competitive prices offered for custom glass items. Consumers frequently mention that orders arrive promptly, often ahead of scheduled dates, and the finished units completely match their exact measurements and quality expectations. However, some people mentioned experiencing frustratingly long delivery delays and difficulties reaching customer support when attempting to check on pending orders. Others also noted occasional communication gaps regarding tracking details, along with instances where items arrived damaged during transit or required replacements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive... See more

Order

Reviewers highlight mixed experiences regarding their orders, as many customers report that the website is... See more

Product

People report positive experiences with product, highlighting that double-glazed units are delivered... See more

Service

Customers consistently note positive experiences with service, praising the polite staff, great prices, and... See more

Quality

Consumers find quality to be positive, highlighting competitive pricing, perfect sizing, and precision.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

ALL went very well until we found the units outside our door a week + earlier than we were told. It seems crazy to be given a date of 6th of May for delivery into the local hub for delivery a few... See more

Rated 4 out of 5 stars

Easy ordering and payment system , glass delivered with care . My only gripe would be lack of information about delivery being made . I was given a date and it arrived a week earlier with no notificat... See more

Rated 5 out of 5 stars

Easy to order, competitive price and clear comms. I was given a date it would be at my local depot and told to expect delivery 48 hours later, I rang on the date given to see if I could collect inste... See more

Rated 5 out of 5 stars

Ordered 5 replacement double glazed units all were delivered on the stated day and in perfect condition. Changed the units myself and you could see the clear difference against some existing ones... See more



Contact info

4.1

Great

TrustScore 4 out of 5

143 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(143)

130 reviews in the last 12 months

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Rated 4 out of 5 stars

INACCURATE DELIVERY DETAILS…

ALL went very well until we found the units outside our door a week + earlier than we were told.
It seems crazy to be given a date of 6th of May for delivery into the local hub for delivery a few days after that , we were told this by email on the 22nd of April.
Then found the delivery unannounced on the 1st of May !
THEY LET THEMSELVES DOWN BY INACCURATE delivery details. Otherwise all appears fine.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Clean clear glass

Easy to order. Delivery by GAP plastics very good.
Fitted glass yesterday and is great. Will be ordering more when I get them measured.
Thanks.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Super no nonsense service

Wow, what a great service. Submit your measurements choose your glass and sit back and wait. Delivery was swift and the window was excellent. I will be using Glass2go as my go to solution for window repair / replacement

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service and a good price!

Easy to order, competitive price and clear comms. I was given a date it would be at my local depot and told to expect delivery 48 hours later, I rang on the date given to see if I could collect instead and was told it was already out for delivery and nearby house- it arrived 5 minutes later!
Would def use again for any other failed units.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a few pieces of glass for my…

Ordered a few pieces of glass for my house, rang to check on my order and the customer service was outstanding (especially Dan and Ellie). Product is great quality - would definitely recommend!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Small window replacement

Needed a new unit due to condensation issues.
Website well laid out and easy to use, good price & delivered on time & kept up to date via email.
Excellent service - very pleased!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Well from ordering my pane to delivery…

Well from ordering my pane to delivery was the smoothest and easiest thing I've ever ordered, fast friendly service and great window pane ,I would recommend them to anyone looking for quality at a great price and excellent service

28 April 2026
Unprompted review

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