Reply from GlassesPros.com

Aug 29, 2023

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you've experienced with your order and the lack of timely communication. We take customer service seriously, and it's disheartening to hear that you feel we've fallen short in this instance.

We'd like to clarify that we have been doing our best to keep you updated about your order status via email. We understand that our response time may not have conveyed that adequately.

The good news is that your order did ship out today and should arrive at your location within the next 3 business days. You should soon receive an email with tracking information so you can monitor its progress.

Thank you for your patience, and we're committed to ensuring that the remainder of your experience with us meets your expectations.

Reply from GlassesPros.com

Aug 31, 2023

Thank you so much for the positive feedback! We're thrilled to hear that you found our platform quick and easy to use, and even more delighted that you were able to take advantage of our discount.

Your kind words not only inspire our team but also help other customers make informed decisions. We always strive to offer a seamless shopping experience and great value to our customers.

If you have any more needs or questions in the future, we're here to assist. We look forward to serving you again soon!

Reply from GlassesPros.com

Aug 31, 2023

Hi Kamei thank you for such an amazing review! We're thrilled to hear that you've had a positive experience shopping with us, especially when it comes to meeting the needs of your young son who is still getting used to wearing glasses.

It's a priority for us to offer quality frames at reasonable prices, and we're pleased that this has made a difference for you. We understand how important it is to receive orders promptly, especially when dealing with the everyday challenges of kids and their glasses!

Your recommendation is the highest compliment we can receive, and we're grateful you took the time to share your experience. We're here whenever you need new frames or have any concerns. Looking forward to serving you again soon!

Reply from GlassesPros.com

Aug 29, 2023

Hi Dennis we sincerely apologize for the inconvenience and confusion caused by the email you received. Our primary concern is to ensure that your order is accurate and meets your needs. We sent an email explaining that the color code entered did not match any in our system, and we requested a photo for verification. This is an important step to ensure you receive the clip-ons that best fit your frame.

We understand that the email may have come across as cryptic, and for that, we're sorry. We aim to be clear and helpful in our communications. If we had your phone number on file, we would have also reached out for a quicker resolution. Unfortunately, we didn't have that information.

Please understand that we can't proceed with your order until we have the correct information. We want to make sure that you're satisfied with your purchase, and that starts with making sure the order is correct from the outset. If you could reply back to our email at support@glassespros.com and provide the necessary information, we will be able to move forward as quickly as possible.

Reply from GlassesPros.com

Aug 31, 2023

Hi Nasry we're delighted to hear your positive comments about our customer service and the quality of our glasses! Our team works hard to provide timely, thorough answers to all questions to ensure you have a seamless shopping experience. It's truly rewarding to know that we've succeeded in meeting your expectations.

Your kind words will certainly serve as motivation for our team and helpful guidance for other customers considering shopping with us.

If you have any more needs or questions in the future, please don't hesitate to reach out. We look forward to serving you again soon!

Reply from GlassesPros.com

Aug 29, 2023

Thank you for sharing your feedback regarding your recent shopping experience with us. I'm genuinely sorry to hear about the difficulties you faced while trying to place your order and reaching our customer support. Your satisfaction is a priority for us, and it's disheartening to know that you had to go through these challenges.

That said, I want to clarify that our customer support team has been in consistent contact with you via email to ensure a positive shopping experience. We understand the urgency of your situation, especially since you mentioned you desperately needed the glasses. We are actively working on a resolution that should meet everyone's needs.

I would like to remind you to please keep us updated about bringing your frames to your optometrist for lens installation, as mentioned in our ongoing email communications. We want to make sure that the final product meets your expectations and resolves any issues you've encountered.

Thank you for your patience and understanding. We're committed to turning around your experience and ensuring you're fully satisfied with your purchase and our customer service.