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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the product and its quality, highlighting its effectiveness in removing mold and stains. People found the user experience to be positive, noting that the product is easy to apply and delivers great results with minimal effort. However, opinions are mixed regarding the value for money, with some consumers feeling it was a worthwhile purchase while others expressed disappointment. Similarly, there's some ambiguity concerning the instructions, as some users found them clear and helpful, while others felt they could be improved.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers found the product effective, with some stating it... See more

Quality

Customers had positive experiences with quality, especially regarding mold removal products. Many reviewers... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the product's ease of use and... See more

Value for money

Customers consistently note ambiguous experiences with value for money. Many reviewers found the product to... See more

Instructions

People report ambiguous experiences with instructions. While some consumers successfully followed the... See more

Based on these reviews

Rated 4 out of 5 stars

I was skeptical, but it works. When I got the package I saw the active ingredient was sodium hypochlorite, i.e. bleach, I was still skeptical—I mean, it's just bleach, like you can get at your groc... See more

Company replied

Rated 5 out of 5 stars

The shipment came quick (approx 5 days) & works wonderfully! I left the product on some grout areas in my shower that I haven't been able to get clean no matter what I used or how hard I scrubbed. Aft... See more

Company replied

Rated 5 out of 5 stars

Wow! Great results with minimal effort! I’ve tried other cleaners and even with scrubbing involved with those, still did not get as clean as just squeezing on this gel. The tan grout on our 11-yr old... See more

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Rated 5 out of 5 stars

This product is amazing. Our front loading washer needed a new rubber seal due to black mould but we couldn’t get anyone to fit it so we thought we would try this. Admittedly it took two applications... See more

Company replied

Rated 5 out of 5 stars

A fabulous product. We have very hard water so the shower screens gets a white smear on them that is impossible to clean, even though it is wiped down every day. Glassguard has cleaned all the glass b... See more

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Rated 2 out of 5 stars

Whether the product works or not is irrelevant because the packaging is serious inferior after purchasing last year in Jan (24), I didn’t use for a couple of months and used twice on bathroom. I then... See more

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Rated 5 out of 5 stars

Exceptional customer service! Due to my shower being too old, 30+ years, the mold cleaner & glass cleaner didn't really work. I contacted Glassguard not expecting a reply, within the hour I had a re... See more

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Rated 5 out of 5 stars

Purchased from a Facebook ad. Arrived as scheduled. Used it to remove severe mold in white silicon caulk between the kitchen sink and granite countertop. Took a total of four applications that I would... See more

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Rated 1 out of 5 stars

I followed the guidelines to remove mould from my washing machine rim. It did not work. I have written to the company to request a refund , explaining why and still haven't heard from them. Very disap... See more

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Rated 1 out of 5 stars

I’ve used the mold product and that’s brilliant but the Glassguard just didn’t work. Followed the instructions to the letter but no amount of product and elbow grease removed those stains on the showe... See more

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Rated 5 out of 5 stars

This product absolutely saved my sink and counter area! I have white marble counters that always hold water and have gotten mold on them, under the caulk, and in the sink. I have tried everything! Thi... See more

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Rated 5 out of 5 stars

I was amazed at how quickly and effectively the product worked. I seriously doubted it would work, and was prepared to have the grout in my shower removed. I put it on, and in less than 15 minutes... See more

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Rated 5 out of 5 stars

I thought our old bathroom was doomed…the tub and fiberglass surround of 40 years had lots of mold stains. I bought this even though it was a somewhat pricey gamble and was pleasantly surprised at the... See more

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Rated 1 out of 5 stars

I purchased the bundle with stain remover and drill scourer set. I did exactly as the instructions stated and am so disappointed that the soap stains on the shower glass are still there. I have ju... See more

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Rated 5 out of 5 stars

I normally don’t write reviews but this is honestly the best thing that I have found to remove the mold that builds up on the caulking in the shower it’s a lot easier than removing the old caulk and r... See more

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Rated 5 out of 5 stars

I was very skeptical prior to purchasing but I read reviews and decided to give it a try. I do NOT regret buying this! I had a spot of stubborn mold in my kid's shower due to them not turning the vent... See more

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Rated 5 out of 5 stars

Product arrived quickly, correct product delivered. I used it on mould on the silicone in my shower. It said to leave for 3 to 5 hours but I left it overnight and the results were incredible. Never... See more

Company replied

Rated 5 out of 5 stars

This is the best mold cleaner for shower grout that I have ever used. I wish I took before and after pictures to post here because the results were that fabulous. All you do is squeeze some on, leave... See more

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Rated 5 out of 5 stars

I can't believe it - it absolutely worked. It didn't leave any order. I think I could have certainly used a lot less so maybe I didn't read the directions carefully but a thin line would probably d... See more

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Rated 1 out of 5 stars

I don’t believe this product lives up to the claims. It seems like the positive reviews might be exaggerated or even fake, because it definitely didn’t work for me. I honestly regret purchasing it.

Company replied

Rated 5 out of 5 stars

AMAZING! That’s all I can say about this product! My newish washing machine had a very large build up of mould which I could not remove no matter how hard i scrubbed & rubbed. But with two goes of... See more

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Rated 5 out of 5 stars

This product was absolutely amazing. It removed mold that we had been struggling to clean for years on the first application. I would highly recommend it without any reservation.

Company replied

Rated 5 out of 5 stars

I used it on my bathroom caulk in the tub and on the wall shelves that I’ve tried to remove black mold spots from relentlessly. I actually forgot to keep track of time and left it overnight and it was... See more

Company replied

Rated 5 out of 5 stars

I was wondering if it would work but saw they had a money back guarantee so decided to give it a go. I had this mould stain behind my kitchen sink that I haven’t been able to get rid of for years so I... See more

Company replied

Rated 5 out of 5 stars

Glassguard is magical! I had mold stains on my sink that I could not get rid of despite trying several methods. The mold remover gel was so easy--I let it sit for 5 hours and then was able to easily w... See more

Company replied

Rated 5 out of 5 stars

This is going to sound like a cliche review, but I've been trying to clean my discolored grout and caulking for years now. Saw this product and decided to try again. It worked. I couldn't believe m... See more

Company replied

Rated 5 out of 5 stars

I tried several glass cleaners and none of them removed hard stains like this does. I am about to order another bottle to share with a friend.

Company replied

Rated 5 out of 5 stars

It's rare that a product claiming to fix an issue that no other product has been able to fix actually works. This stuff does. We had mold embedded in some grout in a heavily used shower for... See more

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Rated 5 out of 5 stars

Worked like a charm in my shower! I have been dreading the deep clean for a while, and the mold spots in my grout lines. This product removed every mold spot and was so simple to use! I simple applie... See more

Company replied

Rated 5 out of 5 stars

Mould remover really works! It does come back over time but a little goes a long way and it’s a quick job to apply a little more. The tube lasts quite a few applications. Would recommend for sure.

Company replied

Rated 1 out of 5 stars

Rubbish product doesn’t work I left it on for six hours and then it took four wash cycles just to get rid of it I’d rather use a cotton tip n bottle of Bleach, this product is nothing but a bleach gel... See more

Company replied

Rated 1 out of 5 stars

I strongly advise against ordering from this company. The product was completely ineffective and a waste of money. I later purchased a similar item from a different company, and it worked perfectly—pr... See more

Company replied

Rated 1 out of 5 stars

It’s a bleach product even though it’s advertised as not being one. And then even with bleach, in can’t get rid of mold or mildew in showers the way it claims. Also, when they email asking how you... See more

Company replied

Rated 2 out of 5 stars

Not very good. The ads show that it's super easy to wipe away you get a mould free surface, especially in the rubber of a washing machine. This is not the case, the mould stays and the glass guard jus... See more

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Rated 1 out of 5 stars

Terrible experience! I followed the instructions and tried it twice, but the product simply doesn’t work. I don’t want to waste any more of my time. I even tried contacting them by email, but my messa... See more

Company replied

Rated 5 out of 5 stars

I bought this product with the hope that after 2-3 cleanings it would at least take away most of the minerals on the door. To my great surprise it only took 1 use and the door was sparkling. Best prod... See more

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Rated 4 out of 5 stars

I tried everything to clean the white grout in my master shower. Nothing worked. One application with glass guard and it is all white again. One tiny spot needed to be done twice, but was perfect a... See more

Company replied

Rated 5 out of 5 stars

It works! Removed all the mold I could not get rid of on the cauld around tile where it meets the tub and the base . ust widh the applicatior tube was a little more hand friendly

Company replied

Rated 5 out of 5 stars

3-5 hours removed all my he mold on the front rubber seal on our washing machine

Company replied

Rated 5 out of 5 stars

Both the Mold removal and the glass cleaner worked even better than advertised. Great products and informative and helpful customer service.

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Rated 5 out of 5 stars

Cleaned the silicone caulk very well, about 98% of the mold is gone. Hopefully it won’t recur too soon.

Company replied

Rated 5 out of 5 stars

It really works! With just one application my teens shower and tub looks white again. There was just a few places I had to let sit longer. Will recommend and buy again.

Company replied

Rated 5 out of 5 stars

Worked great for me. I had two black mold spots on some grout in my shower that has been there since I moved in 7 years ago. I've tried all sorts of products to remove it and this is the only one that... See more

Company replied

Rated 5 out of 5 stars

Tried two other products and neither got rid of the scale on our shower glass. Glassguard got rid of all of it in the first try. Fantastic product.

Company replied

Rated 1 out of 5 stars

I applied it more than three times in my bathroom, but there was no improvement at all. I deeply regret buying it—it was a complete waste of my time.

Company replied

Rated 5 out of 5 stars

This product worked as advertised! I'm very impressed. My shower looks great and it makes me feel so much better.

Company replied

Rated 5 out of 5 stars

This stuff actually works! And they have excellent customer service. Will definitely buy again.

Company replied

Rated 4 out of 5 stars

I was pleasantly surprised. While it didn't get 100% of the mold off, it did get like more than 80% of it. Super easy to use and I didn't even use very much, so I'll have plenty for next time. No comp... See more

Company replied

Rated 5 out of 5 stars

Easy to use. Easy to apply. Works. I've never seen anything like this before. Once applied, the mold is gone.

Company replied


Company details

  1. Cleaning products supplier

Written by the company

Glassguard stocks some of the best glass cleaning and protecting products in the world! The liquids are eco-friendly and can be used on any and all glass surfaces. You’ll notice a HUGE improvement in the look and feel of your glass and it will stay cleaner (and easier to clean) for much, much longer.


Contact info

3.9

Great

TrustScore 4 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Product

Easy to use. Easy to apply. Works. I've never seen anything like this before. Once applied, the mold is gone.

9 May 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Rob, thank you so much for taking the time to share your feedback.

Rated 5 out of 5 stars

This product is amazing

This product is amazing. Our front loading washer needed a new rubber seal due to black mould but we couldn’t get anyone to fit it so we thought we would try this. Admittedly it took two applications but it really is as good as new - absolutely brilliant!!

17 May 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Don, that is fantastic news! Thank you so much for sharing!

Rated 5 out of 5 stars

It really works!! Fantastic results!

I used it on my bathroom caulk in the tub and on the wall shelves that I’ve tried to remove black mold spots from relentlessly. I actually forgot to keep track of time and left it overnight and it was completely cleared the next day!! It really works well!!!

12 May 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi BriJoy, thank you for taking the time to share your feedback. We are happy to hear about the fantastic results!

Rated 5 out of 5 stars

It works

It works! Removed all the mold I could not get rid of on the cauld around tile where it meets the tub and the base . ust widh the applicatior tube was a little more hand friendly

19 April 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Marianne, thank you for sharing your feedback. We truly appreciate it!

Rated 5 out of 5 stars

Spectacular results

Product arrived quickly, correct product delivered. I used it on mould on the silicone in my shower. It said to leave for 3 to 5 hours but I left it overnight and the results were incredible. Never had any other method of mould removal work so well. And didn't use much product so heaps left for the next job. Fantastic product.

18 April 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Tracy, that is amazing! We are so happy to hear about your experience and thank you for your support.

Rated 1 out of 5 stars

Wrong order delivered

Wrong order delivered. I ordered glass cleaner spring bundle and received mould cleaner! Very disappointed. Still waiting for customer support to respond and resolve!

22 April 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Phillips,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about the mix-up with your order. I just wanted to reassure you that we responded to your email as soon as it came through and are actively investigating the issue with our fulfilment team. As mentioned in our email conversation, we’ve already arranged for the correct item to be shipped to you as a high priority.
We completely understand how frustrating this experience must have been, and we're doing everything we can to make it right as quickly as possible.
If you have any questions in the meantime, please feel free to reply directly to the emails from our customer support team.

Rated 1 out of 5 stars

Don't waste your money

Don't waste your time and money. In short, this product does not work.

24 January 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Rafael, thank you for your feedback. Please rest assured that your purchase is covered by our 60-day money back guarantee. If you haven’t already, we kindly ask that you reach out to our customer support team so we can look into this further for you. Unfortunately, we weren’t able to locate an order under your full name, but we’d love to get this sorted as soon as possible.

Rated 1 out of 5 stars

Product doesn't work 100%, I am so sure

I'm absolutely certain it made no difference to the mold, despite what was advertised.

25 February 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Jerry! We are so sorry to hear that you haven't had the expected results so far. This truly isn't the type of experience we want for you. Rest assured, we offer a 60-day money back guarantee. If you haven't already, may you please contact customer support? Thank you kindly!

Rated 1 out of 5 stars

Useless product!

I applied it more than three times in my bathroom, but there was no improvement at all. I deeply regret buying it—it was a complete waste of my time.

19 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Nolan!
We're really sorry to hear that you haven't seen the results you were hoping for - that's certainly not the experience we want for you.
Please rest assured that your purchase is covered by our 60-day money back guarantee. If you haven’t already, we kindly ask that you reach out to our customer support team so we can look into this further for you. Unfortunately, we weren’t able to locate an order under your full name, but we would love to get this sorted as soon as possible. We look forward to hearing from you.

Rated 1 out of 5 stars

A total waste of money

Just cleaned my shower glass with this product and I can honestly say that it is useless (and I did it a second time). I can't even say my shower was in a bad way as it's not! A total waste of money.

17 April 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Cherryl! We are so sorry to hear that you haven't had the expected results so far. This truly isn't the type of experience we want for you. Rest assured, we offer a 60-day money back guarantee. If you haven't already, may you please contact customer support? Sadly, we can't locate an order under your full name and look forward to hearing from you. Thank you!

Rated 1 out of 5 stars

I strongly advise against ordering from

I strongly advise against ordering from this company. The product was completely ineffective and a waste of money. I later purchased a similar item from a different company, and it worked perfectly—proving that this one was simply useless.

8 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Preston, thank you kindly for your feedback. We are so sorry to hear that you haven't had the expected results with our product. Rest assured, we offer a 60-day money back guarantee. If you haven't already, may you please contact customer support? Sadly, we can't locate an order under your full name and look forward to hearing from you. Thank you!

Rated 1 out of 5 stars

Scam product

This is a scam. Both the product and the seller. I’ve waited days with no response, and they don’t answer calls. The phone number they list is fake, just to appear like a legitimate company. But they’re not. I honestly don’t understand how anyone can trust this seller.

17 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Michael, we’ve checked our records and don’t have any outstanding enquiries at the moment, and we haven’t been able to locate an order under your full name across any of our websites. It’s possible there may have been a mix-up, and we’d really appreciate the opportunity to look into this further. If you could please try reaching out to us again at contact@glassguard.com.au, we’d love to assist and make things right.

Rated 1 out of 5 stars

Don't waste your money!

Save your money!! this product doesn't work as advertised. It's definitely not what was described.

19 February 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Jose, we are so sorry to hear that you haven't had the expected results so far. This truly isn't the type of experience we want for you. Rest assured, we offer a 60-day money back guarantee. If you haven't already, may you please contact customer support? Thank you kindly!

Rated 1 out of 5 stars

Terrible experience

Terrible experience! I followed the instructions and tried it twice, but the product simply doesn’t work. I don’t want to waste any more of my time. I even tried contacting them by email, but my message bounced back. At this point, I’m done trying, totally giving up!

13 February 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Isaac, we are so sorry to hear about your experience so far. We haven't heard of emails bouncing back and are receiving email accordingly. Sadly, we weren’t able to locate an order under your full name across any of our websites. If possible, could you please try emailing us again at contact@glassguard.com.au? We look forward to hearing from you!

Rated 1 out of 5 stars

I don’t believe this product lives up

I don’t believe this product lives up to the claims. It seems like the positive reviews might be exaggerated or even fake, because it definitely didn’t work for me. I honestly regret purchasing it.

21 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi David! We are so sorry to hear that you haven't had the expected results so far. This truly isn't the type of experience we want for you. Rest assured, we offer a 60-day money back guarantee. If you haven't already, may you please contact customer support? Thank you kindly!

Rated 5 out of 5 stars

Quality product - works great!

Purchased from a Facebook ad. Arrived as scheduled. Used it to remove severe mold in white silicon caulk between the kitchen sink and granite countertop. Took a total of four applications that I would leave overnight but each time there were less spots to have to treat the next time. Virtually no mold remains now. Saved me from having to remove the moldy old caulk and install new caulk. Have before and after pictures but no way to post them with this review. This is a quality product!

10 April 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Danny! Thank you for taking the time to share your feedback. We are really happy to hear that you achieved the expected results and appreciate your support!

Rated 5 out of 5 stars

Great products and service

Both the Mold removal and the glass cleaner worked even better than advertised. Great products and informative and helpful customer service.

25 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Jim, thank you for sharing your great feedback. We truly appreciate your support!

Rated 5 out of 5 stars

I was wondering if it would work but…

I was wondering if it would work but saw they had a money back guarantee so decided to give it a go. I had this mould stain behind my kitchen sink that I haven’t been able to get rid of for years so I was very sceptical it would work. after the first coat I scrubbed it off and the mould was still there and I was so disappointed, I thought that I’d have to be asking for my money back, but when I had a look on the website it said that they would help you first and instead of calling I decided maybe I should just give it another go. So I did the process three times and it actually got rid of the mould that has been there for years! The mould that I have never been able to get rid of! I’m so happy with my purchase and I’ve now just went and bought the glass shower cleaners and I’ve brought protector kits too. It just seems crazy because the result that you get is far worth the price that you’re paying. That’s why I wanted to leave a review because I didn’t believe it would work.

21 March 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Matilda! Thank you so much for sharing your experience with us! We are absolutely delighted to hear that our product helped you remove those stubborn stains. Your support means the world to us, and we are so happy to have you as a valued customer. Thank you again!

Rated 5 out of 5 stars

I have tried everything to get rid of…

I have tried everything to get rid of the mold in my shower. This worked like magic, I didn't even have to scub. I kept all the windows open but the smell was not as strong as I thought it would be.

26 February 2025
Unprompted review
GlassGuard logo

Reply from GlassGuard

Hi Cecily, thank you for sharing your fantastic feedback! Your support means the world to us!

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