Ordered first time.The socks I wanted were put of the stock.Anyway,they contacted me by email,if I wanna add different one-what I did. Great communication,looks like a company -they do care Good luck... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company is amazing!. Their products are truly gorgeous. And, if you thought good customer service was dead, look no further. I had a small issue whichhthey sorted quickly with real care and at... See more
Company replied
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... See more
Company replied
This dress is beautiful and arrived well packaged and uncreased. I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prin... See more
Company replied
Company details
- #166 of 252 best companies in Ladies' clothes shop
- #225 of 277 best companies in Fashion accessories shop
- #252 of 289 best companies in Jewellery shop
Written by the company
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
Contact info
United Kingdom
- hello@glassworks-studios.com
- glassworkslondon.com
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely beautiful socks
Absolutely beautiful socks. Well packaged and quickly delivered.
24 November 2023
Reply from Glassworks London
Hi Hilary,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Not unique and not eco
I bought a bag from here for £85 as according to their website they produce items in limited runs to avoid waste. However by pure accident I stumbled across the EXACT same bag from fast fashion brand Princess Polly for just £32. I sent an email pointing this out and left a social media comment, hoping they would get back to me assuring me it was a one-time mistake. I have had no response whatsoever, but they have found the time to watch my instagram stories...odd behaviour. Their wording is also misleading - they might be BUYING in limited runs, but PRODUCING is not the same. If its coming from the same factory that is mass producing them for another brand, that still counts as a mass-produced item.
28 November 2023
Unprompted review
Item now received
Item now received. Stand by my comments regarding poor customer service.
21 November 2023
Unprompted review
Reply from Glassworks London
Hi Emma,
Thank you for your honest feedback. I'm sorry to hear you feel that way. I have been responding to our email thread and the latest response was sent 2 hours ago if you can check pls.
My apologies for the confusion, Emma. I'm not suggesting that you open an investigation with Royal Mail. We will be the ones to do that if this shipment is tagged lost. Royal Mail still has your package held and is waiting for your update. But pls, if you click the link, you will see UPDATE DELIVERY options, it will ask you for your postcode, your complete mailing address, and a date when you will be available for redelivery. That's all I'm requesting for you to do as we cannot be so certain of those details and the recipients are the ones to accomplish this.
We thank you for your patience and I hope you just try to have this updated with the courier for redelivery purposes. Thank you and have a lovely day.
Kindly,
Christina
GWx
Lovely socks
Lovely socks, similar to some I bought years ago in Italy but fancier. Great variety of designs, one size (I'd say 5-7 U.K.) and they don't pinch ankles. I bought quite a few pairs, and then smile more.
3 November 2023
Unprompted review
Reply from Glassworks London
Hi Vivien,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that you loved the socks. Your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Exemplary service
Exemplary service! Nothing was too much trouble. I would absolutely buy from this company without hesitation. The products are also unique and of high quality.
4 November 2023
Unprompted review
Reply from Glassworks London
Hi Anon,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing product and company!
Not only are their products stunning I've never EVER had customer service like it. The day I ordered my beautiful ankle socks the 10% code from their website wasn't applied so I emailed and right there and then they applied the 10% and sent it back to my account. I then received an email to say that the socks were sold to me by accident when they were out of stock, and profusely apologised. Knowing I needed them for the weekend they assured me they'd be with me. 2 days later my beautiful socks were with me! I can't wait to order again! Oh, and thanks Sabrina for packing my order so beautifully!
16 October 2023
Unprompted review
Reply from Glassworks London
Hi Emmie,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that! It's always our pleasure helping out our dear customers as your satisfaction means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Products lovely, service crap
Products lovely, customer service atrocious. Order for collection and nothing happens. Two emails and phonecall to actually get a response.
Don't order online as you won't get your products without chasing them.
26 October 2023
Reply from Glassworks London
Dear Matthew,
Thank you for the honest feedback and we're very sorry to hear about your experience. We sincerely apologize for the lack of updates as your initial email went to Spam folder and was not given attention right away. There was also a glitch in the system where you were able to order a specific item but we're out of stock. We usually reply fast or within 24 hours the latest. This falls below our customer experience standards. We are investigating to find out how this slipped through the cracks and to ensure the issue won't happen again in the future.
Rest assured we always take these feedback seriously to help us serve our customers better. Thank you again for bringing this to our attention and we certainly hope to be serving you again soon.
All the best,
GWx
Reply from Glassworks London
Hi Hariet,
So glad to hear you love the products and the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Really great socks and super comfortable
26 October 2023
Unprompted review
Reply from Glassworks London
Hi Anna,
Thank you so much for sharing the wonderful feedback. We're so happy to hear that. And this means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The coolest socks on the planet
Great product and speedy delivery. Glassworks has made popsocks cooler than you could ever imagine!
2 October 2023
Unprompted review
Reply from Glassworks London
Hi Gill,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
trendy and feminine clothing with lots of work appropriate options
25 September 2023
Reply from Glassworks London
Hi there,
Thank you so much for sharing the wonderful feedback. This means the most to us.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
The clerk is nice and welcome,and the…
The clerk is nice and welcome,and the clothes are really nice.
18 September 2023
Unprompted review
Reply from Glassworks London
Hi Alyssa,
So glad to hear you love the experience! Thank you so much for sharing the wonderful feedback.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Socks described as one size
Socks described as one size.
Unless you have small feet - less than average- not much use to a guy with size 9.
Passed them on to my wife.
She is one size - 5 ladies.
Not her style but it may save me £1 through the winter.
Nice socks - wish they fitted me.
Mea culpa in the end for not buying socks to a size.
9 September 2023
Unprompted review
Reply from Glassworks London
Hi James,
Thank you for the honest feedback and we're very sorry to hear it did not fit you. Apologies for the confusion regarding the socks' sizes. One size means it fits sizes UK 5-7 shoes per our sizing chart here- https://glassworkslondon.com/pages/sizing-guide
Also, the length and measurements of each sock are included on the product page for additional information.
We're reaching out to you directly so we can provide further assistance on this.
We hope this helps and thank you once again for the feedback.
All the best,
GWx
Great
Great
Everything I ordered arrived in fantastic quick time in perfect condition. Thank you
24 August 2023
Reply from Glassworks London
Hi June,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Amazing from start to finish
Amazing from start to finish. I have purchased 2 items close to each other and want more. Excellent quality fabrics that look worth so much more. Thank you I’m hooked!
30 August 2023
Unprompted review
Reply from Glassworks London
Hi Natalie,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I love the bag but it is so smelly
I love the bag but it is so smelly! I've had it for over a week and it still stinks. I've aired it out over night and everything and boy does it stink!
26 July 2023
Reply from Glassworks London
Hi Grace,
So glad to hear you love the bag! My apologies though for the smell due to the materials the bag is made of. Pls check this link to naturally get rid of unwanted odors- https://www.wikihow.com/Remove-Odor-from-Bags
I hope this helps! Thank you for sharing and for taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
I received a refund for an item very…
I received a refund for an item very promptly and the system was really straightforward.
24 July 2023
Reply from Glassworks London
Hi Jocelyn,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Reply from Glassworks London
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Reply from Glassworks London
Hi Anne,
So glad to hear your lovely feedback! Thank you for sharing your wonderful and kind words and taking the time to rate our products and services.
We always aim to provide a 5-star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
GWx
Quality not as expected
Delivery fine, but the top was not the quality I expected for £85. Returned as directed - yet to hear back re a refund.
23 July 2023
Reply from Glassworks London
Dear Catherine,
We're very sorry to hear you're unhappy about the quality of the top. We appreciate the honest feedback and we make sure this feedback helps us in providing better services and products. Your satisfaction is out topmost priority. I'm sorry the hear you haven't received your refund yet. Upon checking, we haven't received any Return Authorization request from you and we haven't received any items back from your most recent order yet. Pls, note that we check returns and process the refunds in a timely manner.
If you could share your Return Tracking Number so we can check the whereabouts of this return, we would appreciate this. You can reach out to us for this via email- hello@glassworkslondon.com and rest assured we will get to your concerns right away.
We look forward to hearing from you. Thank you for your kind understanding.
Kindly,
Christina
GWx
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